GrubhubReviews 4,556

Grubhub.com proved to be an incompetent business. They charged my credit card for food that was never delivered. When I contacted them about THEIR OWN mistake, they told me that they refunded my money to the bank and I would have to wait the entire weekend for it to be reimbursed back to my account. I do not know why they would have charged my account if they were not able to provide the product. I was also treated with disrespect from their customer service department. I will NEVER use this company again because they are frauds.

DO NOT ORDER FROM HERE.

The absolute WORST company in the entire world. Customer support 3 people didn't even talk to me. I sent $70 they said they didn't get it and are trying to help me and i'll have my money by Monday but I have no money to order food now.

THE WORST COMPANY EVER. DO NOT ORDER FROM HERE!

EVERYTIME I order from here it is a different problem. EVERY SINGLE TIME.

LISTEN TO ME i WOULD NEVER TAKE MY TIME TO WRITE A REVIEW BUT I AM SO MAD THIS IS THE WORST COMPANY EVER DO NOT GIVE THEM YOUR MONEY I WILL PAY FOR YOUR FOOD INSTEAD OF YOU ORDERING FROM THEM.

DO NOT ORDER FROM HERE.

They left the chat when I told them my bad review is going everywhere

At home sick with a cold and thought I would give Grub Hub a try since it is about 45 degrees outside. Called at 4:16 and was told it would arrive by 5:10.
At 5:30 I called grub hub to advise that the order had not arrived. As they stalled and said they would check it out, they sent me a $10 cerificate. They assured me it would be there by 5:44.
NOTHING! At 6:00 I cancelled my order!
Ten minutes later the guy shows up and I told him it was too late and to take it back. As I was closing the door he attempted to stop me from closing the door!

I WILL NEVER USE THIS SERVICE AGAIN. I WOULD SUGGEST YOU READ OTHER REVIEWS. I did not and I'm sorry I didn't.

I'm only reviewing because of all the negative reviews! I can't believe it! This is absolutely the only way I order food anymore and have been doing so for about 2 years. I've never had a problem though once or twice I had an issue with an actual restaurant itself. Grubhub is just a mediator. If there's a problem it's more than likely the restaurant, not grubhub. Have a problem? Call grubhub anyway! Their customer service is beyond outstanding. They'll comp you for the restaurant'a mistake and you don't even have to ask.

I ordered for my disabled wife while I was at work. They ( The Front Room on California in SF) called her back and said to her can you come downstairs, the driver does not want to pay for parking. After a few bad remarks in Spanish they begrudgingly delivered burned pasta with no sauce. Lettuce with no salad toppings and no dressing. And the drive smiled as he took a 5 dollar tip from his disabled victim. Knowing they messed up her order. Being the day before we ordered the same thing for her she loved it, so she wanted the same thing again.

The order was pasta with garlic sauce and a Greek salad.

When i notified eat 24 they stared to want to help. Bur after 4 email, and a week still no satisfaction.
It is now my mission for everyone to know about this.

When I found grubhub I thought, yay this is great, it lists all the places who deliver and their minimum delivery charges. I was so wrong about this company! I found a pizza place and put in my order. After I submitted my order, I got an error message. I assumed the credit card number I put in was wrong, so I typed it in again and submitted it. I received the same response.

So now I check my bank account wondering if something has been processed that I wasn't expecting. What I wasn't expecting to see was two separate $1.00 charges from grubhub. All I could think was WTF!?! I was blindsided by this information.

Because of these charges, I was now unable to order dinner. I was given no warning of this procedure of holding money. I did not authorize the company to do anything of the sort!

I decided to chat with someone from grubhub after some yelling and venting. The live chat only made me angrier unfortunately. The person on the other end must've been using prewritten statements to respond to my questions and comments.
I asked at one point while "she" was giving me the run around, whether or not "she" was a computer or a real person.

Next came a "supervisor" who was just as useless. They don't mean it when they say they're sorry!

I know they could've done something to help, they just chose not to help, so I choose to tell people never to use their company or it's affiliates.

I had a coupon for Grubhub from a restaurant I'd tried once. Wasted half my lunch hour trying to get the lousy site to let me pay via PayPal. Total waste of time, too late to take time to drive to get the order if I could ever get the thing to work. Their customer service claimed there was no order up but their own site showed I had an order pending. Terrible waste of time and effort and no lunch today as a result. Avoid this even if you have a coupon "lure", the "convenience" of this site is lost by how inadequate it is for the task it is designed to fulfill.

I end up using grubhub quite a bit, if only because it is a great aggregator of all the delivery options nearest to me. The software is a bit "janky" on my computer... actually runs smoother on my cell phone. The full web pages load poorly and are difficult to maneuver on my PC. So for convenience of browsing lots of choices it is great. I do not like how to make up for the grubhub cut some places raise their prices but I get it. I take it with a grain of salt because I am getting "free delivery". If I was a business I would feel almost compelled to sign up for it just because people like me are so likely to use it and not search the web for other places. The review system is pretty harsh (a lot like this site lol!) a lot of people go on just to rant and complain and will give some really good restaurants terrible reviews for things that are really trivial and not indicative of a restaurants' overall quality. Gotta love the internet as a place for people to recklessly vent and hurt businesses... sigh.