On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Your apps vertical scrolling g only worked in landscape, and it tripled each of my items, causgng me to have to delete them 1 at a time
Clear, nice presentation easy to read easy to put add-ons to the order and it was convenient and appreciated the discount for money spent
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
Not every menu item was on online order. I do like the ease of the ordering process. The + and - is easy and obvious. Editing an item was easy. And putting in the credit card is straightforward.
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
So far, so good! Pretty seamless experience so far, but we'll see how the delivery goes (I've had food that was claimed to have been delivered but never was, a sandwich with no bag left on my steps, etc. - not from this restaurant though. This is why I'm cautious and conservative with praise until I actually get my food, although there have been instances of them leaving out parts of my order from this restaurant)
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
Nonnnnnn hhhhhhhh nggfff hgfd. Hhhhhdtt. Jjjjjjjnbgff hhhh6
Thank you for sharing your feedback with us. We're glad you had aspects of your experience that met your expectations and appreciate you bringing areas for improvement to our attention. We hope to have the chance to serve you even better next time.
Called three times and spoke to customer service, the driver never delivered I ended going to restaurant to pick it up 1.25 hours later
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
Website was flaky and took multiple attempts to work, prices inflated about 10% higher then restaurant menu price plus service charge.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
My name, email address, phone number and credit number was stolen from your site. The thief created a moneygram account and tried to use my credit card. The reason I know it was stolen from grabull is because I created a virtual card number just for grabull and that was the number used in the attempted fraud.
Thank you for sharing your experience, and I’m genuinely sorry we didn’t meet your expectations this time. Your feedback is important, and we’re committed to improving so that every order leaves our customers satisfied. Please feel free to reach out if you’d like to share more details or give us another chance.
I started the order with the intent to have it delivered but, I changed my mine and decided to pick it up since its close to where I live. The website would not let me change from delivery to pick up so I had to use a different device whic6it super inconvenient, other than that I haven't had any other issues considering its my first time using this app and or website.
Thank you for sharing your feedback with us! We’re glad you gave us a try and appreciate your honest thoughts as we strive to make every experience exceed expectations. We hope to have the chance to deliver unrivaled service and tasty delights next time around!
Email address with a dash in it - not allowed? Dash just disappears when I type it.
Autofill credit card from browser - pasted value isn't taken as valid unless I *type* a character. Also doesn't seem to be recognized by Safari at least as a standard credit-card field to offer autofill like I get with other sites, I have to go invoke the autofill options.
Please add payment methods like Apple Pay to streamline payment.
Is a grabulldirect account same as grabull? Should use a common login page so the browser can recognize that saved account data applies.
Thank you for taking the time to share your feedback with us. We're glad things worked out fairly to your satisfaction and are continuously striving to make every experience even better. We appreciate your thoughts and look forward to serving you again soon.
Nfkldnavn lk'fmermf'eramfc'err'dalmdslmcldsnflknekl'
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are always aiming to improve, so don’t hesitate to let us know how we can make your next experience even better. Looking forward to serving you again soon!
I called ahead w/several questions, which were answered patiently & politely. I'm trusting that order placed online is perfect upon pick-up!
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
It's easy to find items on the menu but checkout is not good. First, the discount was not applied so I emptied the cart and had to redo the order. Second, it's not using standard coding that would allow the browser to enter credit card information— I have to enter everything manually.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
Khvbjhvsdlkbgnsldfkgnlsdkgnlsdknfgl; asdnvg; SDNKgl; ksdnfl'kansldfnkbhdlakndbglkdfnb
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
I ordered from a restaurant down the street less than a mile. I would have walked over but the roads and sidewalks are still covered in snow. I ordered at 11:15 at 11:20 my order was first confirmed then again at 11:49 I recieved my order a little after 1pm.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
I initially gave a 4 star rating. However, that was good enough for you, as you insisted on a specific number and characters needed before I could submit the review. That is ridiculous. Please note, I have no problem meeting the quota to remark on how stupid the requirement is
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
The cold weather caused the delivery guys phone to fail and the app wouldn't work. Also the delivery guy had a hard time explaining or understanding how to solve the issue! I felt bad for him
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
The mobile version of the ordering platform was a buggy mess and wouldn't let me properly scroll, so I had to use the desktop platform on my phone which was awkward but functional.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
I order often from this restaurant so I want to use their preferred website. I tried to create a profile and it just stalled out as "processing" until I finally gave up. Then when I was adding items to the order, if the item required me to select a spiciness level or something else, it then covered up the Add Item button, so then they couldn't be added. None of these issues were present when I made the order on my laptop instead. Final note - I have been able to order from this restaurant/website on my phone in the past, so maybe a temporary issue?
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are always aiming to improve, so don’t hesitate to let us know how we can make your next experience even better. Looking forward to serving you again soon!