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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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The fee is stupid expensive and not worth it and I need more characters this is so annoying
Your date format for credit card expiration is garbage. It said MM/YY but it wouldn't let me put in a/and only four characters so I had to type MMYY which only worked the second time.
Too many questions to answer before I eat my breakfast. Yum.
First time ordering with grabull. Positive experience; the food was alright (first time ordering from this place), but I'm happy with how it turned out overall.
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
Website hung 2x. Makes me pout in apt # when I live in a house. Format for card expiration date is stupid - never saw one where you don't put in the slash.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
Good good good good good good good good good good good good good
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
Had trouble with website not accepting my 6 digit postal code (I'm from Canada) while entering credit card information.
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
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Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
Really liked it. Good service. Easy to use and easy to navigate.
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
Easy to use want to make sure that it safe and secure for transactions. If there's an option for cash payment at the store would be appreciated
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
Thank you for sharing your feedback with us. We're glad you had aspects of your experience that met your expectations and appreciate you bringing areas for improvement to our attention. We hope to have the chance to serve you even better next time.
So far so good, and now we can see if Leone's gets my order haha I'm driving to pick it up as we speak I'm sorry as I speak haha
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
The site didn't allow me to edit my selection at all making me add to the order multiple times in order to get the information I needed in the comments.
Thank you for sharing your feedback with us! We’re glad you gave us a try and appreciate your honest thoughts as we strive to make every experience exceed expectations. We hope to have the chance to deliver unrivaled service and tasty delights next time around!
Nice update, very efficient! This was way better than the previous version. But I don't want to leave a review with 50 characters just to tell you this.
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
First, several items can't be added to the cart because you have to make edits to the item (for example, to choose a spiciness level) or sometimes even when nothing needs to be selected, the "add to cart" button is off screen and can't be selected. I would have ordered more food today but this issue prevented me. Finally, the checkout screen should have the final button to confirm the purchase at the bottom, but instead, after you enter your CC info, there's a button that brings you back to the menu and erases your CC.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
I order often from this restaurant so I want to use their preferred website. I tried to create a profile and it just stalled out as "processing" until I finally gave up. Then when I was adding items to the order, if the item required me to select a spiciness level or something else, it then covered up the Add Item button, so then they couldn't be added. None of these issues were present when I made the order on my laptop instead. Final note - I have been able to order from this restaurant/website on my phone in the past, so maybe a temporary issue?
The restaurant never got my order and then they had to remake my food three hours later when they finally received Wi-Fi working
Thank you for sharing your experience, and I’m genuinely sorry we didn’t meet your expectations this time. Your feedback is important, and we’re committed to improving so that every order leaves our customers satisfied. Please feel free to reach out if you’d like to share more details or give us another chance.
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Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
Nooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo!
It was crazy.
Ninjas on every side of me but still, Grabbull came through during my darkest hour and saved me once again.
No surprise
Thank you for sharing your feedback with us. We're glad you had aspects of your experience that met your expectations and appreciate you bringing areas for improvement to our attention. We hope to have the chance to serve you even better next time.
It's AIGH, It was decent, it was even mediocre. My best friend Liz thought it was the most amazing thing they had ever seen
Card entry was tedious. Couldn't copy paste card number because it had spaces. Fields didn't register as card so I couldn't autofill. Expiry date entry format was confusing.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
The app doesn't allow us to edit an order so I have to constantly go back or delete the item and then add it again. You should improve the user experience of the application. If the restaurant is closed and I'm scheduling a delivery, it gave me an hour that oops a restaurant is closed, but I'm scheduling it for the future. How does that matter.
Thank you for sharing your feedback with us. We're glad you had aspects of your experience that met your expectations and appreciate you bringing areas for improvement to our attention. We hope to have the chance to serve you even better next time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!