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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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The cold weather caused the delivery guys phone to fail and the app wouldn't work. Also the delivery guy had a hard time explaining or understanding how to solve the issue! I felt bad for him
The mobile version of the ordering platform was a buggy mess and wouldn't let me properly scroll, so I had to use the desktop platform on my phone which was awkward but functional.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
I order often from this restaurant so I want to use their preferred website. I tried to create a profile and it just stalled out as "processing" until I finally gave up. Then when I was adding items to the order, if the item required me to select a spiciness level or something else, it then covered up the Add Item button, so then they couldn't be added. None of these issues were present when I made the order on my laptop instead. Final note - I have been able to order from this restaurant/website on my phone in the past, so maybe a temporary issue?
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
So far so good……………………………………………………………………………………………….!
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
I was trying to go to the restaurant site. Is this the only online ordering that they have? If so, then so be it. Was my attempt to order from them hijacked by this site? It is very annoying today that sometimes it takes several attempts and attention to get to the site that you are trying to reach. Very annoying.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
I was sent a text after an hour saying it would be there in 10 minutes. Order arrived 30 minutes after that. I was missing a $5.50 drink from my order
We’re really sorry to hear your experience didn’t live up to expectations, and we appreciate you sharing your feedback. Driving better flavors and quicker deliveries is important to us, so we’ll work hard to make it right. Thank you for giving us the chance to improve!
This is the only restaurant we order from that adds extra fees for ordering online, and also doesn't seem to take phone orders.
Thank you for sharing your experience, and I’m genuinely sorry we didn’t meet your expectations this time. Your feedback is important, and we’re committed to improving so that every order leaves our customers satisfied. Please feel free to reach out if you’d like to share more details or give us another chance.
The system worked fine, but I wish all the food items had descriptions. Like how big is a side of rice (1 per person, or 1 per 2-3 people)? Or what are the many bread items without descriptions?
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
It was very easy and I did not have to go out into the weather. Hopefully, the person delivering is safe and does not endanger their life delivering my lazy meal thank you.
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
When I got to the restaurant they couldn't find my order in their system. They had to write down my order from my phone. I ordered ahead so I wouldn't have to wait. Fortunately it didn't take long for my order to be prepared.
Thank you for sharing your feedback with us! We’re glad you gave us a try and appreciate your honest thoughts as we strive to make every experience exceed expectations. We hope to have the chance to deliver unrivaled service and tasty delights next time around!
Every other time I order w grabull theres some kind of problem. And then there is no way to resolve it. No one to call. No place to email. But as consumers, we have no other option so we are stuck using the service. Sad really.
We’re really sorry to hear your experience didn’t live up to expectations, and we appreciate you sharing your feedback. Driving better flavors and quicker deliveries is important to us, so we’ll work hard to make it right. Thank you for giving us the chance to improve!
I'm staying at a hotel at 250 Monsignor O'Brien Highway in Cambridge, MA. I can't type the ' in the street name in my address field because it's an illegal character. Come on, guys. It's at least 2019 (I'm not keeping track anymore), this shouldn't still be a problem.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
Easy to order online... and it is free. Why pay a fee when you are picking up yourself. Will wait to see what the perks are...
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
Once I open a menu item, it is extremely difficult to scroll down to add it to my cart. I am so sure people have stopped placing an order because of this issue. Every time, I had to swipe 20-30 times before it actually worked.
We’re really sorry to hear your experience didn’t live up to expectations, and we appreciate you sharing your feedback. Driving better flavors and quicker deliveries is important to us, so we’ll work hard to make it right. Thank you for giving us the chance to improve!
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Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
Other than an email confirming my order, I did not receive any other communication or notifications about my order. After an hour or so, I had to go look to see whether my food was delivered. By then it was cold.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
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Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
Efficient and easy. I liked being able to click on items. I wasn't able to easily figure out how to deselect an item I already added to the cart, so I deleted the whole cart and started over.
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
The page does not comfortably stay stable on my phone. Sometimes the overall page will be a little zoomed in and I can scroll left to right. Align the page more vertically with phones
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
The UI adds an item to the cart even if it is viewed. I had to remove items from the cart that I had looked at but did not "add to cart".
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
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Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.