Spammer drivers are also spammers orders are always delayed never ever use this app not sure how Amazon is tied up. Spammer drivers are also spammers orders are always delayed never ever use this app not sure how Amazon is tied up

So I promise I'm not trying to get sympathy at all, it's just relevant to the post. My dad died yesterday, I haven't been paid yet and we're very low on groceries as is, but I forgot to stop at the store today with the little bit of money I have to buy groceries to make dinner tonight. I was understandably completely distracted and I also was in the process of trying not to have a nervous breakdown. Tonight I was supposed to be planning the funeral and notifying people of my Dad's passing and when the funeral services are. A close friend then mowed me some money to order dinner so that I wouldn't have to worry about that and could focus on the planning and just spend time with my son.

At 7:30 tonight I ordered Taco Bell from GrubHub, I like the other poster before me my Taco Bell was stolen too. My driver carmen, picked my order up drove most of the way to my house my son and I sat in front of the window watching outside with the porch light on waiting for the driver. Carmen stops 10 blocks away from my house and suddenly the order is marked as delivered. There's literally nobody here in my order was definitely not delivered. I text Carmen no response. I call Carmen the phone's not accepting calls at this time.

My son and I are hungry I am a complete wreck, and I have a massive headache because I haven't eaten a single thing today and I've been crying for hours. I get on chat with support and Carmen doesn't answer them either because the phone isn't accepting calls. So they're talking about they're going to have it re delivered okay cool, and then the chat agent stops responding. I wait for a minute and my phone rings and it's the agent because for some reason nothing was going through. So they confirm everything, what the order was, what the drinks were my name address phone number.

Agent hangs up the phone and the order refreshes on my app shows that it's pending that the Taco Bell is making the order. The order gets accepted almost instantly, by Carmen! The driver that I just reported. Same photo, same name. And she's already almost back to Taco Bell at this point. I immediately call customer service back and they start arguing with me that they cannot remove her from the order that they understand she just stole my previous order but there's nothing they can do on there and and that they will investigate the supposed theft at some point and I will not be privy to the results of the investigation. They continue refusing to remove her from my order claiming that they cannot unassign her, I escalated to supervisor the supervisor gets on she can't reach Carmen either.

Carmen showing up almost at the restaurant at this point I'm telling them I absolutely do not want this driver I am not paying for this if this driver's going to stay on this order this is ridiculous and suddenly Carmen unassigns herself. At this point it's almost 9:00. The supervisor on the phone says another driver will be assigned shortly, and I will be getting my order later because of the whole Carmen issue. So I have a verify that there's another driver on the way because it's not showing on the app it's just showing that Taco Bell is preparing my order. She confirms it, gets off the phone with me.

Patrick assigns himself to my order about 10 minutes later and he's almost at the restaurant he pulls in says Patrick's picking up your order. After almost 10 more minutes of Patrick sitting at the restaurant picking up my order suddenly my order is canceled. But GrubHub did it really sneaky. I did not get a text message. I did not get an email about it. I did not get a push notification on either my tablet or my phone. Nobody called me back. Nothing. The only reason I knew my order was canceled was because I was staring at the app on my tablet watching the progress. If I hadn't been doing that we would have been sitting there waiting and waiting and waiting and waiting.

I called GrubHub back I speak to three different agents and another supervisor who all say, that my order was canceled because my redelivery was picked up by Carmen again and she on assigned herself instead of marking it as picked up so when Patrick showed up Taco Bell told him my order had already been picked up. Because my order was picked up they cannot have it redelivered a second time. Even though it wasn't claimed as picked up, and even though they can see it wasn't claimed as picked up.

They decided to just cancel it quietly without notifying me hoping I wasn't watching the app, because mind you I've explained to them "look you're taking time away that I'm supposed to be using to plan this funeral can you please just fix this issue so that I don't need to spend time on this, you've turned something that was supposed to be a nice gesture from a friend to make my night easier into just a massive problem that is now just causing a lot more stress on top of an absolutely horrible situation."

They still won't redeliver it they won't do anything else other than tell me that I've been refunded, mind you in my area they stopped taking orders through GrubHub at 10:00 p.m. and they did not refund me until 10:01 and I was on the phone with them at this point at 10:10 p.m. so they've refunded me yes but I cannot reorder because nothing's open. And they think a $15 promotional credit to use another time is satisfactory, and they aren't going to do anything else for me. And when I finally lost my absolute mind and started yelling, not cursing not making threats just crying and yelling and telling them just get me my order this is not right they proceed to tell me just so you know this is being recorded. To which I said "yes and you are on recording acknowledging you allowed the SAME driver to steal a customer's order AND the redelivery, and are now telling them that they just don't get to eat tonight and that a $15 promo is supposed to make up for it." To which the supervisor told me to have a good night, my order was already picked up so I was lucky they even refunded it. And she hung up.

I understand they refunded me in the end, and I even understand they gave me a promo code (that won't work with any of the grubhub plus promos, and I have to spend over $25 to use it, and that $25 can't include tip or delivery fee so I have to spend more money to use it.) But seriously? You let the driver who just stole my order assign herself to my redelivery and you then also let her steal that order too and then waste over two hours of my time giving me a run around chasing these orders down and in the end tell me "just take a refund and go hungry"? As if tonight wasn't already absolutely horrible for me as is? Instead of eating dinner with my son and finishing the arrangements I spent that entire time chasing my orders down just to end up with no dinner AND I didn't get anything accomplished for the funeral and now I'm just more upset and angry on top of it all.

I want to blast them all over social media but honestly I am too overwhelmed with my dad's death right now and I don't think I have the energy and I also don't think they will care anyway. So here's my rant, hopefully if people Google "GrubHub order stolen" they stumble upon my post and see that grubhub doesn't give a rats a-- and maybe GrubHub will lose a customer or two besides us.

I'm sorry this is so long, I'm really stressed and have been crying for hours.

My first order was canceled after an hour of waiting...

THIS IS THE 2ND TIME I LOST OUT BECAUSE THE DRIVER NEVER CAME BY, EVEN I TOLD HIM HOW TO GET TO MY HOUSE,

FOR THOSE WHO ORDER FROM HERE BECAREFUL FROM DOING SO CAUSE THE DRIVERS STEAL FOOD WHEN YOU ORDER DELIVERY THROUGH THEM

Did not communicate with resurant deliveedr to wrong door, I'm disabled xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Worst app ever map too small, GIVE ME BACK CONTROL OF MY MAP!
Worst app ever map too small, GIVE ME BACK CONTROL OF MY MAP!

Poor $#*! driver
Dumb as a rock...
((Kkkkkkkkk(mkkkkkmkkmmm

App is horrible. App is horrible. App is horrible. App is horrible. App is horrible.

App is horrible. App is horrible. App is horrible. App is horrible. App is horrible. App is horrible. App is horrible. App is horrible. App is horrible. App is horrible.
App is horrible. App is horrible. App is horrible. App is horrible. App is horrible.

App is horrible. App is horrible. App is horrible. App is horrible. App is horrible. App is horrible. App is horrible. App is horrible. App is horrible. App is horrible.

Horrible all the way around. Never Mind Got Cardi B Wappin her P Juice all over my food
EAAAT WOKEL! Right