GrubhubReviews 4,556

Shame on me for using this service multiple times and telling myself, "oh it's quarantine", "they are busy", "I have to be patient". I'm done. The last several times I've ordered, the order has been messed up or not completed at the restaurant, I was charged and the food order was never prepared so they just "credited" after waiting for over an hour and had to reorder from somewhere else. Customer service would not refund my money. THIS time, I ordered lunch early before rush... have now been waiting 1.5 hours for order and was told that the delivery person just got the delivery request and at the end of waiting it will have taken 2 hours to get here. I am officially deleting this app off my phone and leaving this review for you. I can see by the massive number of negative reviews that this won't be news to them.

Countless times I've ordered, and it was 1 hour to 2 hours late each time, because Drivers are allowed to see if there is a Tip.
When drivers are allowed to see a Tip, they do not deliver if there isn't a tip, or not enough of a tip.

They will not choose the order to deliver. What if it was a 20% tip, a normal good tip, and they don't take it, they only take 30% or 40% Tip orders? They shouldn't be able to see the Tip, at all. They shouldn't be able to cancel orders, to not not go to orders, unless they get fined, or get points on their records for cancelling.

I was a delivery driver for 4 pizza places for 6 years. I know how hard it is. I went through 3 cars, all 3 of them died completely from driving them over 35,000 miles per year just with deliveries. I know that tips are the only thing that I can get as my pay, because I only got $5.25 per hour as my wage. I made $950 per month if I was lucky, in Tips, Cash. I never looked at my bank account with direct deposit, because my checks were so low it didn't even matter. $150 per month?

I drove with pride, with my professionalism, my nice personality, my fast service that made my motto: Caution: Pizza May Scald.

I know what it's like to be screwed with a new system that's charging 5 people other people's orders, and the orders aren't even correct, incorrect addresses, and you're the only driver at 1:30 AM on a Saturday Morning.

I, NEVER, looked twice at an order whether it had a tip or not, but I did look twice and 20 times at what route I was going to take with my map, and Garmin GPS.

You, have no right! To be taking advantage of the system, Grubhub drivers.

That being said, I have had countless orders without the drink, with drivers that didn't even make a sound, cell phones in their face while driving, LOOKING AT YOU as if you're a piece of $#*!, trash all over their car, NO MASK ON, droany slow questions as to if thay's your order. Are you such and such.

Get with the program and drive your 15 deliveries, whether you get tipped or not, and you will receive greatly for your care.

I say, Grubhub drivers should never be able to see the tip amount.

I ordered food from a restaurant tonight and immediately realized that it defaulted to pickup. I thought it strange that a place I've had food delivered from multiple times wasn't offering delivery as an option, and I wasn't able to pick the food up, so I immediately went to cancel the order. I called the restaurant and told them not to make the food because, unlike Grubhub, I have tact. I then went into an online chat with Customer Service Rep Maria, who proceeded to tell me that I could not get the order refunded. I then had to bother the restaurant again because Maria insisted they had to issue the refund, not GH. The restaurant contacted the GH customer service and told them to refund it, all while I was on with Maria requesting that the food I was not able to get (which wasn't even being made) be refunded to me. In my job working in credit card processing, I have learned that if you charge for goods or services not rendered to the customer, you can get your right to process cards revoked by the company. Enough chargebacks with this reason, and you're done. They finally agreed to refund me, but they said it was a "one time courtesy." This is UNETHICAL and DISGUSTING business practice. If it can literally make it so you can no longer accept cards and essentially make it so you can no longer run your business because your sole way of receiving income is gone, it is not a "one time courtesy." This is absolutely unacceptable. This basically means that if I order McDonald's and on my way to get my nuggets, my car breaks down and the restaurant closes, I'm screwed, and Grubhub gets to keep my money for food I never got. Sick. Good looks, Grubhub.

Pretty much, they suck. Royally. They do not care about their customers. Make sure you don't ever mistype your address because if the delivery driver goes to the wrong place only 1 mile away and they call and you apologize and give them the correct address and tell them you'll add to the tip for the inconvenience and thank them... still they'll be petty and just cancel your order without telling you this and block your number. I had to call customer service to find out that my order was cancelled and being refunded (But the company doesn't refund the drivers tip you input online so she got to keep that) and the refund for your order takes 5 days to come back to your bank account. I asked customer service where my order was taken and they said "It's in a trash can somewhere now." HOW WASTEFUL! That was a lot of food. Also, that was all the money I had to buy food tonight so I'm broke and hungry and HANGRY! Glad I get paid tomorrow but this was STRESSSFUL! Never again. Deleted the app!

I've ordered food delivery from GrubHub many times and it never fails that something will go wrong. My orders are always missing something, the delivery is late, or doesn't show up at all. My credit card has been charged doubled or not refunded when promised. The last straw for me was when my delivery driver showed up without wearing a mask. After reaching out to GrubHub customer service about this, I was completely blown off and never responded to.
This is unacceptable and I will be ordering elsewhere from here on out.
Do not support this business, it is beyond terrible and gives local restaurants a bad reputation.

My wife and I ordered grub hub tonight the food was great the driver on the other hand lacks customer service and just general tact by the title of my review, Claudia sucks. Well yeah Claudia sucks and not in a good way. I was a bit annoyed that the driver took so long to deliver my food because she apparently got lost in apartment but didn't say as much then when she left after I said that it took so long I was annoyed by this she then began texting my wife and was being very nasty and annoying about it and harassing her which is terrible terrible customer service. Instead of telling us that she got lost she began making up lies that she had to go back-and-forth between the restaurant and other places to deliver other food, now I know how doordash works I do not know exactly how grub hub works but the fact of the matter is we could see her on the map sitting in the same location for 15 minutes, so, why lie, not hard just admit the truth.

As I was walking up to the car to get my food from my driver, he made the comment of "oh you're tiny." I laughed it off because I'm a 5'1 female so yeah I am tiny, but the way he said it made my skin crawl, it was like he was making a very important observation. I reached for my food and he wouldn't give it to me, and he kept asking me personal questions to keep me by his car, like "oh you look like a nurse are you a nurse?" and "oh you must be a smart cookie." I kept trying to leave, and I'd never been in that situation before and I don't like saying "no" so I kept saying "I'm good" to try and get away. He said "you keep saying I'm good, and I'm good too so maybe we should do something about it." Then he said "let me take you out to coffee" and I finally said no and left, and could feel his eyes watching me walk away. I am filing a report with Grubhub and a police report, because that kind of behavior is unacceptable if you're going to deliver to a college campus. I'm also upset that I can't see the driver's name in my past orders, meaning I may not be able to file a police report since I can only remember his first name.

So far 30 percent of the time I never get what I ordered. They always apologize however i could simply call the place and order the stuff myself. It seems like whoever actually orders the stuff can't read or simply doesn't care. Every time I order through them I'm constantly disappointed. Them when they screw up they give me a grubhub credit instead of refunding my money. The credit has a shelf life which exspires and also requires you to deal with them again. Honestly your better off just going to get the food yourself, or bare minimum you should just order your own stuff to avoid the incompetent people.

Due to mix up in the system my food showed up on the wrong day. They were graceful enough to cancel and issue a refund. You have proved to me(and hopefully others reading this) that you resolve issues when they arise. It's easy to be nice when things are going according to plan, but how you handle problems sets the bar.
Today was my third order and I will go through you each time, guaranteed.

FYI Eight homeless people in North Dallas enjoyed the meals that were incorrectly sent.

Way to GO!

Lucy
Coppell, TX

Ordered from Taco Bell. Food took an hour and a half to get here. It was cold, the wrappers and bag was wet and soggy. Half of the order was adjusted because they were out of the items. They should contact you if this occurs. Half of my family didn't receive food because of this. We were still missing food that was not part of the adjustment. I chatted with customer service they adjusted the missing food, as they should have, apologized and basically said they have no control over the time it takes. Poor service, they didn't offer anything for the inconvenience. We still had to go out and get food. This was my first and last time using Grubhub

Hello folks
Please do not use grub hub!
I understand the convenience of delivery, now more than ever, but they are terrible to small independent restaurants.

Grubhub receives your order, they then have their driver place the order using the drivers name
Grub Hub then authorizes the drivers Grub Hub Credit Card for purchase amount
Driver arrives to pick up order, the company credit card fails more than it works,
The driver tries multiple times to reach Grub Hub offices to have the card authorized for purchase amount
After several attempts, driver is told to cancel order and leaves.
The restaurant is left with unpaid order.
As a small business owner, we already work on a very small profit /loss margins.

After several attempts to contact Grub Hub, countless hours on hold, all for zero resolution.

Please reconsider using this service.