GrubhubReviews 4,556

Gave a $6 tip requested that it was delivered to me since I have spinal stenosis and balance issues so bending over is painful as well as scary. Driver dropped my food so hard I heard it inside my house. I will never use this service again. Paid 20 for my food and 13 for the poor service.

Ordered from Boston Market estimated delivery time of 9:07 pm received an updated that my order was delayed and the ETA was extended in additional 30/45 minutes Made contact with customer service and refuse to cancel and refund This place should not exist

Yelp linked me to Grubhub to order food online at a local restaurant for pickup. I tried 3X to place my order and each time I got the message "Oooops! Something went wrong. Please try again." After 3 tries I gave up and called the restaurant to place my order. After I had picked up my food an paid the restaurant I got an email from Grubhub saying my order had gone through and was charged a second time. I called them and explained the situation and they said they couldn't give me a credit back on my card. I asked them to call the restaurant and work it out with them but they claimed they couldn't get through to them. I called the same number and got right through to the restaurant and fortunately they agreed to credit my card for the amount I paid them directly. I will NEVER knowingly use Grubhub again. Terrible experience and they may NO effort to resolve the problem.

Absolute worst food ordering experience of my life ordered McDonald's fast food at 8 AM and at 12 PM still haven't received the order was lied to 3 times by their customer service and so called supervisors which are not because they're answering through an automated foreign service this app is absolutely garbage I would recommend no one uses it and we should all be trying to get a class action lawsuit against them for breach of service because they are totally against taking care of their customers they completely lie to you to get you off the phone and the food never shows up and when you try to ask for a corporate number to call they all tell you they are as hot as you can talk completely unacceptable

My account got hacked recently, and even though they were able to answer my phone call and cancel the false order and remove my card information, when it came to follow up on the process, as well as deleting my account afterwards, they were IMPOSSIBLE to reach! I'm still waiting on them to respond, but my emails keep timing out to them when the week prior they were delivering just fine. As soon as I get my account deleted, I'm never using grubhub again!

I place a $64 order they took the money and at the same time canceled the order. I spoke with several people and not one of them could provide a reason as to why they canceled. I even asked for the money to be credited to my account. I was then told they couldn't provide corporate number. But yet Google can this company is the worst worst I would rather deal with covid and flu a then ever use this company again.

This is the third time that GrubHub hasn't been able to deliver my food. They keep changing the delivery time and after 2 hours, they cancel the order.

Grubhub will always blame the restaurant even when it their inability to deliver. It was a good service but has lost its ability for accuracy and delivering on time. Too bad but luckily there are plenty of other services that can provide the same service, on time, and accurately!

A typical $43.00 order was $78 with tip(not complaining about the tip at all). I totally understand marking up the items to make money its a business, but almost double is nuts.not my 1st time but definitely my last time. Should be a standard % not mark up someone else's menus, then tack on a % your not creating anything, without the restaurant or your driver you would have nothing, delivery's existed before you grub hub. Restaurants should just mark it up a little on there own for delivery, I would definitely pay more for the convenience, the driver and restaurant would make more and be able to control the quality of there own food. Maybe just offer your own app.(restaurant) I did and it was pretty easy to do

9 times out of ten either a item is missing from the order or the order has the wrong item and I have to call up for a refund. Alot of times the order is running very late, and several times they cancel my order and have to refund me then give me a credit on my next order for the inconvenience. Very unreliable company.

OK 2nd time now in 3 months, from two different places in which I'm missing items. The restaurant says the driver took it. No one is helping me other than to credit the item- guess no dinner tonight. These guys are terrible and what's worse, is the customer service call I hung up with is terrible and they wouldn't send out another driver.

App doesn't work & crickets with no replies. My account orders doesn't go through and keep telling me to reset

Get your address wrong 1/10 deliveries so get ready to pay for your order twice. Drivers cant follow instructions. Get refunded 1/3 even if you're missing 2/3 of your order.

Do not use this company! They cut corners to save money and cheat their drivers! I drove 16 miles round trip to pick up an order and the restaurant was closed. I provided the necessary info (picture of store hours from restaurant door) and canceled the order in the driver app. They are supposed to compensate me for my time and mileage, but refused. THERE IS NO EXCUSE FOR THAT! (they have paid me in the past for this exact same situation). F*CK this company! Use UberEats instead! They're better!

I have purchased food delivery with GrubHub on several occasions. Two of the times my food has been an hour late and cold. I do not recommend this service.

Again this new driver drops my food on the driveway and leaves. A business model that reaps.profits without any responsibility is not long for this world.