GrubhubReviews 4,556

In Chicago a lot of restaurants refer you to Grubhub if you want delivery. If a restaurant lets me order directly from them I do, but sometimes resort to Grubhub. It's a great idea, until you have to contact their customer service. If a restaurant doesn't deliver your food or if the grubhub driver goes AWOL (both have happened to me more than once) and you have to contact them, their phone wait times are very long, and their support is bad. They don't refund money even when they say they will, they promise you free grub coupons but do not send it. They are not very polite. It sounds like they have 6 scripted responses, and when you ask anything off script they're very rude.

I ordered lunch sandwiches from a nearby subway--how hard could that be? First, they said the order wouldn't be scheduled to arrive until an hour later--pretty poor timing, but okay. Then they called me back, 45 MINUTES LATER, to tell me that they had to cancel the order. Now I had: 15 to find lunch for a gathering of 10 people. Fortunately, Ithaca to go--a local delivery company--was able to do it for us. Grubhub issued me a coupon, which is useless because I will never use them again.

Waste of money! Waste of time! First of all, it almost always takes an hour or more for your food to arrive, but once it does, the orders are usually wrong if you EVER put a comment in the note box. Whether it's something simple like "no pickles" or something a degree in astrophysics might be necessary to understand like "sauce on the side." THREE out of FOUR orders were wrong! And they call the restaurant and offer a refund of the item ONLY if the restaurant agrees to it. Huge waste of time and money, and we keep having to spend extra time (AND MONEY!) going out and getting other food to replace it.

STAY THE &*$% AWAY FROM THIS ROBBERY SITE!

Had to order thru grubhub as this restaurant did not take phone orders--stated delivery time 1 hour to 1 and 15 minutes. This in itself is a VERY long time for a food delivery. But then--it did not come--Called the restaurant--1st said they were waiting for the driver--then 10 more minutes--the manager said she would cal GH and call me back--which she did not do--the last call--they said GH site had crashed--I cancelled the order
Feel bad for the rest--and was very hungary

I order from Grubhub very many times throughout the year. Last night, I called the restaurant I ordered my food from twice after waiting for an hour and no one answered either call. I then called grubhub and the lady on the other line was very helpful and told me should would try calling another number they had for the place and get right back to me. Just 2 minutes later, she called me back and told me that she couldn't get an answer either, so she was going to refund my money and send me $15 off my next order. She apologized multiple times for the inconvenience (when it obviously was not any fault of her own), but I genuinely appreciated the kindness. I definitely don't blame Grubhub for this issue and so I greatly appreciate the fact that they were kind enough to send me that free discount. I will definitely be continuing to use Grubhub for my future orders.

Grub hub has extremely slow turn time to respond to emails and the responses from their customer service team are very unhelpful. You wait 2-3 days and they don't address your issue! I also called in and the customer service rep kept me on the phone for 21 minutes, didn't help me and then i asked to be transferred to a manager because she said she didn't have enough authority to help me, when the manager took my call she immediately said just send an email to customer service we can't help you. So i wanted 21 minutes to be told to send an email. They don't seem to have a "can do" attitude there. They seem to pass the buck, make mistakes and don't really seem to care about the customer's experience. I would recommend Doordash or Caviar both have been great.

I don't normally write reviews but this has to be the worst delivery service on the market now. The drivers are terrible, last order driver actually lied to me, stole a few sandwiches, and I had to go to the restaurant to pick up the order! DON'T EVER USE EAT 24, EVER!

So, I went to a girlfriends house last night. The plan was to order sushi and have a girls night in. I ordered our food at 8:15 - the food came at 9:55. It also came with a bad attitude from the driver - and my soup was missing. DO NOT USE THIS SERVICE.
I called their customer service line to voice my concerns, and the guy on the phone gave me a $10.00 coupon. WHAT?! It felt like a digital pat on the head. FORGET IT! THIS SERVICE SUCKS. SAVE YOUR MONEY AND GET YOUR FOOD YOURSELF.

I've ordered through them several times without incident. Their customer service has gone downhill. I see I am not the only one feeling this way based on the other reviews. I ordered through them and there was a problem with the order. They said they called the restaurant and they just sided with them. I guess they didn't believe I was missing items? Why would I waste time and call about that? Eat24 told me they would offer me a $3 credit on my next order if I ordered through them within 30 days. How generous of them. I will not be ordering through them again.