GrubhubReviews 4,556

I placed an order on Eat24 and waited for over an hour only to have someone call me to inform me "the restaurant couldn't locate any drivers". I called the restaurant to address the issue and was told by the manager that it is not the restaurant's responsibility to supply the driver, but instead a third party company through eat24. I work the graveyard shift and often rely on apps such as eat24 and grub hub for food delivery at night. This has happened to me on several occasions, so it seems to me that a business who makes their money in "food delivery" would pride themselves in "delivering food". The fact that I was told after 1hr and 10min that I would not get my food is unacceptable. I am now left with the option of ordering from 1 of three places, one of which has terrible reviews and 1 of which has given me food poisoning in the past. Unacceptable.

This is the WORST website out there. If you plan to order your food and receive it do not go through this website. I ordered my food over two hours ago, continued to receive emails stating that it was on its way, and when I did not get the food I finally called only to find out this company did not deliver after. However, on this website it clearly stated I was ordering food for delivery and when they messed up they were unable to fix their mistake. When my husband called the restaurant that I ordered for they said they had not received a call from GrubHub. If you want food DO NOT GO HERE!

Pretty sick tonight, so cannot walk to restaurants here. Apparently GrubHub.com and the App are down tonight and have been for the past couple of hours. Customer Service (thru the phone and via Live Chat) is either busy (put me on hold for several minutes) and has no idea when the App and site will be back up. They absolutely refuse to take any orders over the phone.

Worst part it, even when the site was partially back up, it refused to accept my address multiple times as a valid address. What's with that?

Have tried to use both of these sources to order more than a dozen times now. I'm a stupid sucker, obviously.

Will never try to order from this site again. Wish there were good alternatives.

Apparently, Grub Hub is a bit confused about the fact that their service is to deliver food that you've ordered and paid for. Tonight, I ordered curry and rice. The curry came, but not the rice. I messaged them, and the customer service agent said he'd refund me. I let him know that, given the choice between a $2.50 credit to my account or eating dinner, I'd prefer to have the rice delivered, so that I could eat (the restaurant is REALLY close to my house--I just don't have a car tonight). He said that it was impossible, as he'd just refunded the rice. (The delivery driver--who I tipped, BTW--had JUST left!) I explained to the customer service agent that I wasn't going to drink the curry, and the main order INCLUDED rice, so I hadn't really gotten my meal. After a lot of back and forth, I finally got him to get the rice re-delivered (or so he said). Two hours after the original order, no rice. AND they had re-charged me for it. WHAT THE WHAT?! I ended up drinking a protein shake, and putting the uneaten curry (I guess I'll make rice for myself tomorrow...) in the fridge. They could NOT CARE LESS about the fact that you're ordering food because you're hungry. It was the weirdest customer "service" conversation I've ever had. I literally typed to him "When I order food through your service, because I'm hungry, and then you don't deliver said food, I don't care about a refund. I actually want the food, and for you to do what you promised." I'm still hungry... BUT I have a $2.50 refund on my credit card! Wheeeee! What terrible customer service. What terrible fulfillment of a business transaction.

I PLACED AN ORDER THROUGH EAT24 AT 12:25, I RECEIVED ORDER CONFIRMATION TO MY EMAIL INFORMING ME MY ORDER NUMBER, MY ORDER, AND THE TIME FRAME IT WOULD TAKE TO BE DELIVERED (45MIN-60MIN)

THIS IS WHAT IS SAYS "Thank you Brittany M.,
Yelp Eat24 has received your order for eCafe Miami. Your food's about to get cooking. Now sit back, relax and get ready to enjoy."

AS YOU CAN SEE I COPIED THAT FROM THE EMAIL THE SENT ME,

ANYWAY, I WAITED 1 HR 15 MINS (THINKING THE RESTAURANT WAS BACKED UP), NOW ITS 1:40PM, I MESSAGED THEM AND SPOKE WITH ONLINE CUSTOMER SERVICE REP MICHAEL M, ASKED WHERE MY ORDER WAS, AND THEN HE SAYS THAT MY CARD WAS DECLINED SO THEY NEVER SENT THE ORDER OUT, & YET DIDNT NOTIFY ME AT ALL, BUT YET I'VE RECEIVED THE CONFIRMATION EMAIL CONFIRMING MY ORDER BUT NEVER RECEIVED ANYTHING INFORMING ME THAT MY ORDER WAS DECLINED (WHICH IT SHOULD HAVE NOT SINCE I HAD THE MONEY AND OF COURSE THE AUTHORIZATION WENT THROUGH ON MY CARD)

I WILL NOT USE THEIR SERIVCES AGAIN, 0 STARS

I placed an order for my company. My order was supposed to be delivered within 35-60 minutes but it took much longer than that and in the midst of waiting, I called the restaurant to see what's the status and they said the order has BEEN ready but simply has not been picked up. So I start a chat with ""customer support"" to find out what's going on and not only were they terrible at responding but also not helpful at all.
When I started the Chat, I stated my inquiry and when the rep comes on she asks "how can I help you" (pay attention). Next I tell the rep that I already contacted the restaurant and they confirmed that the order is ready and she has me sitting at my desk waiting for a response from her. So I ask her "if she's still online" and she says "yes, just trying to get a hold of the restaurant". I repeat to her that I already spoke with the restaurant and she says "oh I'm trying to get a hold of the third party courier".
Finally I told her to cancel my order and she says again "oh I'm just trying to get a hold of the courier" and I repeat "I want to cancel my order!". Eventually she finally gets the message and cancels my order.
I was so disgusted with my experience with them.
Never EVER again will I give them my business.

I had numerous different experiences using Grubhub and some been good. However, maybe Grubhub should explain how the service works when customers order. I ordered a sandwich and a pastry from a deli. The sandwich's egg was spicy by default which I think should've been an option not something default. They got me the wrong drink, gave me the wrong pastry and added a random item to my order.

Perhaps restaurants shouldn't list food on the menu that they always never have? I contacted Grubhub about the missing pastry that cost me $4.50 and they claimed to follow up with me about it and never did. It's been almost three years since I notified Grubhub of the issue. Never heard from them again.

Yes, I still use the service. But only when I'm extremely desperate. If I don't want to tip a driver, I simply won't order food or pick it up myself. This service is not worth my money. The drivers are sometimes rude, the order is sometimes wrong or mixed up, and the wait time is ridiculous. Plus, the order total is about $20 all the time for just one meal if you consider the restaurant's minimum, tax and tips or "fees". Don't forget that these delivery fees don't even go to the driver, which is even more ridiculous.

I will never order from this company again. I was given a 70 min delivery time. The time the food was to be delivered to my house i got a call from the delivery driver that the restaurant closed and that seemless/grubhub just gave them my order for pick up. They driver explained that seemless/grub hub does this all of the time. I will never order from this company again!. There are plenty of competitors, i suggest everyones uses the competitor.

Not only does Eat24 mark up the price of the food by an average of $1.00, they also add tax to the delivery charge! What would cost $28.24 incling tax, from Chef Wong's will cost you $38.99 through Eat24! And then you still tip the driver because the delivery charge is just that... a charge! The drivers NEVER get a % of the delivery charge. But here is what is even more interesting- in the state of California, you do not have to pay taxes on food if you are reselling it (Eat24), so is Eat24 double dipping on taxes? They already charge the vendors 12.25% commission... why charge additional taxes? Hhhmmmmmm...

Absolutely terrible customer service! Very rude... We love the restaurant we chose... we order from it regularly, this is the first time we used grub hub. Thought it would be quicker and more conveniet and we were offered a coupon. Well the Coupon didn't work, I called them and was told they could not apply it and they gave no options for us to use it another time because grub hub only offers it for first time customers and now we wouldn't be a new customer anymore since we just placed our first order! If u ask me I think they do this on purpose to get a percentage of your total and not have to honor their coupon... it's smart if they really don't care that your never going to use their service again Horrible business ethics... Total scam. Looks like they're burning bridges everywhere the only positive is our restaurant disconnected with them when I told them what had happened because they don't need to give them any of their profits when it could very well be costing them business by doing so.

No food for well over an hour. I call restaurant and they link me to a driver service "Zoomer" who then tells me the order will be cancelled. I explain I do not want my credit card charged. Zoomer staff then calls me back to say the order has been cancelled, however, I have to call Grub Hub to get my food. So - I ask, "why call Grub Hub when your driver picked my food up (per the restaurant) over 45-minutes ago?" The Zoomer staff tells me it is out of his hands. Driver has my food and my tip. Called restaurant back again & was told that staff cannot give name and his boss will call Grub Hub. This is ridiculous. My 2nd time using & 2nd terrible experience. 1st time we ordered from work & it took 2 hours & the order was completely wrong.

So I understand that suggesting restaurant does a hit-or-miss business but I don't understand is that when someone works in customer care for a company that they know what they're getting into you going to be dealing with a lot of complaints and if you can't handle the complaint and think that it's okay to be rude with the customers that are already complaining about your company then maybe you should consider a different job. At first the agent was very helpful over there I'm at his suggestion about possibly getting a phone number she got nasty with me on the phone that's not ok. I understand that rules are in place for a reason but you can express the correct answer without being rude and nasty.

I ordered at 7:30, at 8:30 had no food and called. Driver never picked up the food and they said 10 minutes more. They couldn't find the guy who was supposed to deliver, and started looking for someone else to deliver the food and no one did. 30 minutes later I decided to order other food, and 15 minutes after that they said only another half hour... I cancelled the order and was content with Domino's. 7:30-9:15 and NO FOOD. 1 hour and 45 minutes...