GrubhubReviews 4,556

I just had the worst experience with Grubhub. Ordered from Vitality Bowls in Denver, fantastic place, and an hour after my order was placed and confirmed with Grubhub through email I received a call from Vitality saying they had tried Grubhub three times over the phone and there was still not a driver assigned to our order. ONE FULL HOUR later, there is not a driver assigned. This is your business model, Grubhub, literally, this is what you do... assign drivers to online food orders to make your customers' lives easier and to bring business to local restaurants. I then choose to call Grubhub and after waiting on hold for 32 minutes, we drove to Vitality Bowls to pick up our order which they graciously remade for us. In the process they recommended we only use UberEats as this was the second identical instance they had with Grubhub within the last week where a driver was not assigned. I never had a representative come back on the phone from Grubhub, giving up. I have lived in NYC and used Seamless with fantastic results. I have used Grubhub many times in Denver, and while never measuring up to Seamless, it did the trick... until now. Grubhub, you and your lack of customer service have lost a customer, and have gained a dissenter to every person and business I speak with that deals with delivery and takeout.

If I could rate below one star I would. We have used this service at least 20 times and have given them chance after chance. Overtime we are missing an item or they are not communicating the notes to the restaurant correctly. Typically it is Tropical Grill Cafe in Alpharetta. I blame the restaurant however Grubhubs Customer Services is not helpful. They are rude and they REFUSE to refund items that are missing or incorrect. Tonight both Grubhub refused and Tropical Grill Cafe refused, so we paid for 5 people to et an only 4 were able to eat. Of course the mom made sure everyone ate. HAPPY MOTHER'S DAY Grubhub and Tropical Grill Cafe, the mom did not eat tonight.

This company is a fraud! I ordered 3 salads from them. It was never delivered. They do not have a customer service phone number. When I emailed them, they indicated that the delivery man was not able to get a hold of me so they left after 5 minuets. Meantime, my phone was right next to me. No missed call! They were extremely rude and refused to refund me my money! I have friends who have had similar experiences. I've erased their app and will be spreading the word to whom ever will listen! Horrible, horrible, horrible customer service! DO NOT USE!

We placed our order at 10am, knowing it would be a busy day, with delivery set for noon. Noon comes and goes. We check the website for tracking to see that the delivery is set for 12:10-12:20 or 12:35-12:45. We call GrubHub only to find out that our order was canceled. GrubHub dispatch cancelled our order without letting anyone know! I even received an email and text stating the order was being placed and on the way from GrubHub. I am extremely disappointed in the service and will not be using them again. There are so many other delivery services out there. GrubHub is not worth the hassle.

After waiting for over an hour, I get a notification that they cancelled my order due to delivery issues. I had been tracking my order beforehand and it said that my order was being made. Clearly, someone (delivery person?) kept my food!

I called them and they put me on hold for about 10 minutes, then hung up on me. I called back and then said that there was no delivery person to deliver. Couldn't they have figured that out before making the food and having me wait?

It was my first and last time that I'll be using this service.

I had ordered something at one restaurant, then was called saying that they no longer served a certain item, so they cancelled my order and asked me to change my order up a bit. I did so, but GrubHub "cancelled" that order. I got a coupon for $5 from both cancellations, but no reimbursement. (Keep in mind it hasn't been 3-5 business days just yet) I buy from another restaurant and an hour later hear knocking at the door. The other place brought me the food I ordered from my second attempt, and I had to tell them that GrubHub cancelled my order. They were not made aware of this. I call technical support, she says their system is messed up and needs to call me back. She calls me back saying to expect an email confirming my reimbursement. It has been almost two hours and I've received no such email.

I tried to use it for the first time today and ordered about $60 worth of food. The confirmed delivery time was 45-60 mins after I order. After 1.5 hours of waiting for food, I called the restaurant and they told me to call Eat24 as that is the service that organizes the delivery. When I message Eat24, they tell me that the delivery service had declined to deliver my order (it was just sushi, if that matters). I asked what delivery service they used and they said they had no idea? This was super unprofessional as they didn't let me know until I asked about it 1.5 hours after I ordered and then they just canceled my order. Awful.