GrubhubReviews 4,556

Let me assist you sheep in understanding a few things.

1. Calling the restaurant if your food is late or cold or wrong and them telling you they did everything right is foolish. What did you expect them to say? Drivers don't open containers and look at your food - that would be unsanitary and uncool.

2. You live on the 4th floor but don't add an apt number, or your house is not marked well, or you know GPS often messes up your address... etc, what do you expect when stuff is late and you failed to give good directions?

3. Most important, you don't tip or tip lousy. Here is the rub people; drivers are not Grubhub "employees", they're independent contractors who make it on tips and a flat delivery rate regardless of distance or challenges. If you don't tip or the delivery total is too low (because you didn't tip or tipped just a buck or two), very few will accept the offer to deliver and you may get your food very late, or not at all.

Let me explain this to you. Driver A is sitting 5 linear miles from restaurant when offer comes in, but it's 7 traffic miles across town to drive. From the restaurant to your home it's 3 linear miles - but 5 traffic miles to drive. You tipped nothing, and Grubhub pays the driver in linear miles at avg. 25 cents per mile from restaurant only with a flat rate of $3.50. So do the math:

3.50 delivery rate. 75 mileage rate
4.25 total for 30-45 minutes time, finding parking, getting food, finding you, delivering food, driving 12 miles total.

A driver is not going to accept that offer, and why would they?

You want delivery tip 4-5 bucks minimum. If you can't afford it - don't order delivery.

I placed an order at 2 and didn't have my order at 4. Called the restaurant and they stated my food was ready 20 minutes after I ordered it, and it was cold by now. Called Grub Hub to find out an update and found my order was pushed back 2 more hours but they count tell me why. They person on the phone didn't understand why I wanted to cancel my order. If you want cold food long after you order it, they go with Grub Hub, they will not disappoint.

My name is Keisha I $#*!ing ordered food from them the expected delivery time says 8- 820 unfortunately they came around 7
They came they claimed they called n I received no call I got an email saying they were here I called to see if they can bring my food back or refund my money
THE $#*! OTP GONE TELL ME THEY MADE THE FOOD THEY CAME N I DIDNT ANSWER MY PHONE AND THEY GOTTA GET PAID FOR THEY HARD WORK
WHAT KINDA $#*!ING BUSINESS IS THIS I SPEND 37$ on food and they made no effort into satisfying their customer
HORRIBLE SERVICE NEVER AGAIN WOULD I WASTE MY TIME

I decided to try out ordering from GrubHub to see what it was like. I ordered 3 items from a nearby BBQ restaurant. The driver came about an hour later, handed me a small bag then turned around and quickly left. When i checked my bag I only had one of the 3 items that cost $8 when I paid $32. I immediately contacted their support who eventually sent me a coupon for $15 off my next order. So i paid $17 for $8 of food and that was somehow acceptable to them. This website is a SCAM do not use them.

I ordered from a local restaurant, Pollos Mario, Hackensack, NJ. 4 miles away, but with a baby, easier to order delivery. The overcharged on separate items-above the order total on the website--they delivered a week old brownie in a one ounce pool of liquid. Ordered at brownie with ice cream. Had to toss this $4.75 item in the garbage. Attempted to reach restaurant and Eat 24--neither replied to online response service or email.
--ensure you never order at either. Hate to see a small business go down-but this is 0-2 with the restaurant. As for Eat24: THEY SIMPLY ARE THE WORST

We ordered, payed, received confirmation, then got a call from the restaurant saying they don't deliver to our area. Tried to get a refund and was told it will take 5 days. Then, GrubHub says if the restaurant doesn't deliver, they will... oh, only if they WANT TO. You would think they would be able to figure a way to know the companies they deal with delivery areas so you don't spend $50 to be denied. And, whoever they contract to be their drivers should be bound by the GrubHub contract to deliver. We were told, well it's up to them if they want to... we are only. 25 miles out of deliver area to begin with. Never again, do not recommend

Twice in one week! I was hopeful I would get good service. The driver took 45 minutes to drive 1 mile and called to ask me to meet them. Hmm - I paid for a delivery fee and tip! When I told them where to park they took an extra 15 minutes. So GrubHub gave me a $5.00 coupon. Tried again today. Driver actually came to my office but after a 45 minute drive the food was cold and she brought the wrong food. I let GrubHub know - they blamed the restaurant - and then said they would issue a refund for the missing food. They do issue a refund - less the $5.00 coupon I used for previous bad service. They can't seem to get their act together. BUH-BYE Grubby GrubHub!

Unless you are in a wheelchair, do not use this service. I ordered for a dinner party. The order was made around 5pm. We didn't get the food until approximately 8pm. After the delivery guy left, we discovered that the order was incomplete. I called immediately and was told that delivery was closed and they could not do anything about it. (At this point, it was only 8:15 on a Saturday.) They were willing to refund the cost of the item they did not deliver and credited us for $6 for delivery. The thing is that WE PAID ALMOST $35 FOR DELIVERY. THE ONLY SERVICE THIS COMPANY PROVIDES IS DELIVERY. The attitude of the customer service person (Leola out of Sacramento) was appalling. Essentially, she said "tough luck". The worst!