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Grubhub Reviews Summary
Grubhub has a rating of 1.1 stars from 4,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Grubhub most frequently mention customer service, delivery time and next order. Grubhub ranks 182nd among Food Delivery sites.
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I placed an order 6:59 ETA was 7:59-8:09 Then I get a text that read 8:15-8:25. I go on Grubhub it states 8:30-8:40? Ridiculous! I start an online chat I'd say around 8:31 she "called the restaurant, food was on the way" at that point i asked for a refund. Did I get it from online chat? NO! She kept apologizing and basically not hearing me out. Guess who knocks on my door at 8:58? On the way huh? I called Grubhub at 8:42 ask for a refund and got it. 3 different time of estimated delivery? I was so mad I lost my appetite. Done with Grubhub and Stalex
According to the website it was actually going to take 3 hours. The restaurant is 3 miles away and closes before I would have gotten my food. I will NEVER use grub hub again.
I received my food 1.5 hours after I ordered it. The restaurant is 1.5 miles away from my work. I would have gotten my food faster if I walked. Driver was not apologetic, and customer service on the phone (when I called to inquire where my food is) was not either. When there are so many excellent food delivery companies around, I can't believe I wasted my time with this one.
Waited for our food for two hours then received a notice our order was cancelled with no explanation. Save your money and time, go elsewhere. Previous two times orders were missing items and we were giving it one more chance. Obviously a mistake, these people need to learn how to provide quality control.
So I placed an order through Grub Hub, the driver never gave my drink & told the person I was on the phone with that she did. So basically its the drivers word over yours. Plus they didn't want to come down into the building. Don't pay tip till you get it at your door, the drivers tend to be lazy and rude.
I ordered for our office a little after 11:30 am. In five minutes, the delivery time had changed to 3:02 pm. $50 for two people for sandwiches from a place 10 minutes away. Called to cancel and what a surprise-couldn't. When the food came, it was very marginal and cold. SO never again, GrubHub. Don't do it.
I ordered my food at 7:00 and had to cancel my order at 9:10 because the driver had problems with his car? This is a restaurant literally 15 minutes away from my house. A restaurant I might add that had the food ready at 7:30. Screw Grubhub.
No value, took them. Over 20 minutes to place the order. Why order online. Then multiple texts and emails with comflictory info as to when to pick food up. Lucky I called... took over 50 minutes for carry out?
The first time I tried Grubhub I ordered almost $40 worth of food and was delivered a tiny appetizer despite the receipt in the bag being correct, and was refunded only half the cost of my order. The drivers call my phone confused and lost every time, despite the detailed delivery instructions I provide on the website, like they haven't read it or don't know how to. Don't waste your money with Grubhub.
This company is ridiculous. It wouldn't be so bad if they accurately advertised the wait time. I was told delivery would be 40-50 minutes and ended up waiting for nearly 2 hours. When I called the customer service they called the restaurant to see the status. I don't buy it. Bad company, bad service. Do not use.
I made an order for food one hour and 16 minutes before the close of a restaurant which Grubhub and PayPal both accepted. I never received my order. After calling the restaurant, which had closed because I waited over an hour for my order to arrive, and then Grubhub the answer I received was completely unsatisfactory. They said it was a technicality in their process that made the timing of my order and the closing of the restaurant an "extraordinary" circumstance. While they did give me a refund I asked that customers be warned that they may not get their orders fulfilled because of this technicality, their response was "we do not possess the ubiquity to know everything." I said "but you know of this technicality!" They simply apologized and said they would not make a "system wide adjustment" (all I said was to "warn customers") because of my experience. It was a long drawn out conversation of deflection to which they would leave customers in a lurch.
If you pay online and there is a problem with your order, like the restaurant is out of something, then you must cancel through eat24, the restaurant wont or cant do anything because they didn't charge the card. This makes extra steps and takes much more time than just calling the restaurant and dealing with them, this way you know if there out of something before you pay...
Grubhub messes up my order to my detriment and their gain every day. I pay for items I don't get every day. "Customer care" is intentionally annoying to deal with to deter customers from even bothering to attempt to get their $ back because dealing with their team of idiots is another wasted hour of life.
Excellent tacos! Had to stop in for a try, really! Hand made tortillas for their tacos, salsas were good and the concept is worthy.
Stop in and try them, you won't be disappointed.
First order from Panino's Pizza arrived 2.5 hours late, no correction or credits were given. Second attempt was an order from Red Robin, but was missing 1/3 of our order and all drinks upon late delivery. Food was cold. After complaining, a manager called to promise a partial refund to our credit card and a $20 credit to order another time on Grubhub. Update: Warm drinks and melted milkshake were delivered two hours later. This company won't be around long if they don't get their act together quickly. Reflects negatively on otherwise excellent restaurants who partner with Grubhub.
Man I ordered from these idiots and the order never showed up. Then they had the nerve to say we can offer you coupons. I told them i wasn't using their service for no more so there was no need for a coupon. Then they had the nerve to say let me call the restaurant and see what they want to do. The company didn't deliver the order, your fools were suppose too. I'm never ordering with these dumb people again.
I have been a member since 2013.
It seems that there is zero to no appreciation of loyal customers.
Restaurant directly, I got a really nasty guy who said that he called me when he did not. I went online to try to get grubhub involved and they were completely useless. The food arrived late and cold and grubhub was not concerned at all.
Pushed back arrival time over 1 hour and when we called customer service they simply told us it wasn't the drivers fault and that she could give us a $5 credit. She refused to call store to see how long the food was ready before the driver arrived. Just kept telling us that the driver wasn't at fault. 1 hour late on delivery sounds a lot like the driver is at fault for me. We live only 3 miles from the restaurant... terrible service. 1 of 10, won't use again.
Update: finally got our food, items missing! Yay!
After taking $40 for $16 worth of burritos they simply never showed up despite a confirmation of recept on their stupid website tracker. Can't offer a refund until they talk to the store, which can't happen until next week. Thaaaanks, Grubhub
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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