GrubhubReviews 4,556

They took so long picking up my order that the restaurant had to remake it THREE TIMES. They didn't alert us to the delays and ended up being over two hours late. To put insult to injury the first time we called grubhub they HUNG UP ON US. The second time we called, they brushed us off and offered a ten dollar gift card for our next order (as if we'll ever order from grubhub again). The gift card they offered, by the way, wasn't even worth a quarter of what we paid for the meal. In all honesty, I just feel terrible for the restaurant... hope grubhub paid them for the other meals they had to toss.

Our orders have never been right - we always have at least one special request, but they seem relatively simple (dressing on the side, no beans, etc) and they are never paid attention to.

The last two times we've ordered, before beginning, we were given as estimate of 45 mins, and I had to contact THEM at the two-hour mark to find out what's going on (no attempt is made to reach out to us to let us know food will be late. Instead, the ETAs stop updating). Both times, our driver was JUST getting to the restaurant, meaning our food had been sitting and waiting: at the 2.5-3 hour mark, food arrived cold/stale.

When I asked why this happens, the Grub Hub rep said that delivery gets busy and the drivers "get slammed." There HAS to be some way for them to tell that drivers are not available and that I'll be waiting 2.5+ hours for our food. Instead, we end up spending money we wish we hadn't.

I won't be ordering through them again.

I ordered food using the Foodler app and the food did not arrive.

I contacted them and they said the restaurant closed and they would reach out to the restaurant the next day, then follow up with me after. Foodler support did not reach out to me all day and when I e-mailed them, they said the restaurant left the food outside, infront of my apartment building door.

Foodler said I had to contact the restaurant myself.

Other food apps such as Uber eats, would never charge a customer for food not arrived. Food being left outside infront of a building, on the floor, with no contact to the customer is very poor service.

Place an order BEFORE lunch ended at 3 pm. GrubHub canceled the order stating that the restaurant received the order after 3pm. I told my customer service rep Majesty that my receipt is time stamped, I sent it on time. She stated "Yes ma'am, It takes a considerable amount of time for the order to reach the restaurant. We can't control how fast the wifi/data network is at a restaurant. If it's on the slow end there might be some lagg between when the order is placed and when it's received!"

I'm sorry, is that MY problem? That is an issue with Grubhub and the companies they contract with, not that of the customer. I did exactly what I was suppose to on my end and it is time stamped and sent.

It took an hour for them to come to the resolution I requested of paying the $10 food difference the dinner special cost me. I will not be using their service again.

I would never use Grubhub for food delivery again. First, there were issues with my card that they couldn`t process my credit card even though my card was active & working. Then I ordered a food from a restaurant through Grubhub. It took 2 hours and food wasn`t there. I called the customer service to cancel the order & lady just hung up the phone on me. They later sent an email to let me know that my order was canceled. I would never order from Grubhub again.

I ordered $100 worth of food from a restaurant with specific needs for specific dishes. There were people in the party that had allergies and or special request. When the order arrived, none of those special requests were paid attention to. When I called the restaurant, they totally blamed GrubHub. When I emailed GrubHub, I got zero response. Absolutely nothing. I promptly deleted my mobile app. Please do not use them. They are waste of time. They only care about making money and running. They do not care about their customers.

This ordering services apparently tacks on fees and additional cost to regular menu items. Which would be fine, if the payoff was there, but it isn't. They have a "Yummy Rummy" app that never works, an " Order Tracker" app that never works, and a chat version of customer service that is completely apathetic and ineffective. Add this to the deliveries that always take over an hour to arrive, even though they're 1.5 miles away, and the delivery guy who isn't used to delivering stuff and looks like he's the owner's uncle and always manages to forget your eggroll or soda or whatever, and you've got a big friggin' NOPE.

DISCLAIMER: While this review is about Grubhub, many commeny could be stimulated by local/regional issues (overall poor food and service from local restaurants).

1) The fees tacked onto orders, as much as $10 is prohibitively high.

2) Delivery in general is at least an hour, from retaurants that are within 10 minute walking distance (for someone who is ambulatory).

3) Once I ordered with a credit card, I was forced to continue this payment method (cash option not offered).

4) The worst is the review/star ratings. Four and a half star for a restaurant that is below par in many respects. In general, at least for local restaurants, the rating system is an inflated joke.

My daughter worked for dining in and transitioned to the GrubHub company afterwards. Ever since then she's been treated absolutely horrible. If she refuses order she is denied blocks and is not able to access work. If she doesn't take a specific order that is in a bad neighborhood that it goes against her. I value my daughter's life even though you seem to not care about your employees. Dining in was a great company to work for unfortunately you haven't followed through with their good reputation. You need to value your employees way more than you do. I do not think you will do very good in serving people when your employees are so pissed off about not being able to work. How would you like to live on 10 to 12 hours a week.

I'd been using GrubHub for a while now, mostly because I'm lazy, but I am now inspired to fix my own darn food. Twice they offered a restaurant of the day that's closed for remodeling, but you don't find out until your food is due to arrive. I'm at work at 5 am, so by Noon, I'm pretty hungry, and working in a customer facing job, being hangry is not an option.

This week despite being notified food was here, it took 2 hours to replace an order than had been dropped. Accidents happen I understand, but 2 hours later? I was on hold for 35-40 minutes at one point. I felt like it was a battle of wills, will I hang up before the answer? No.

Then the next day, restaurant was closed - or decided they didn't want to work with GrubHub anymore (can you blame them?) and we weren't notified until lunch time, 1 hour later, we get the food from the backup restaurant. The fun part was, that I logged in to the app to place the new order while I was on the phone, the operator quotes me $9 higher than my app, I log in to my computer, that I usually use and I'm quoted an extra $5 off the lower price, they were going to charge me double over the phone what I ended up paying!

Today, my food arrives on time, but things I can't eat are on it, despite my asking for them not to be included. Second sandwich still incorrect, but edible this time. Not GrubHub's fault, I understand that, but really three times in a week? Not that they haven't tried to make amends, but it's too much of a hassle to deal with. You bet I'm going to be watching to make sure things are credited back. I'm done.