GrubhubReviews 4,556

Terrible customer service. I have been using delivery services for YEARS. I have never dealt with this level of incompetence with any other company. First and foremost, a website should know beforehand if a restaurant is closed for business. Instead of calling they send an email, after charging me to inform me they cannot reach the restaurant. Why not call immediately instead of waiting for a customer to check their email? I ask for credit so I can order from another restaurant. Nope, can't do that. Then I ask for a coupon for a future order. Nope, can't issue more than $2.00. First, that's clearly a lie and second, really? Give me the refund and I will take my business elsewhere. Never again. Done.

I Placed an order with GrubHub, and they gave me a 60 to it 90 minutes delivery period. A half-hour past the expected delivery time, I called customer service to see what was going on. I was told that the problem was with the restaurant and that our food would be delivered within a half hour. Another hour goes by before 2 frantic and petrified looking women from the restaurant, not a GrubHub delivery person delivered my order. I was told by these women that GrubHub called in our order about 45 minutes before they made the delivery. Evidently, someone is lying, and I'm inclined to believe its GrubHub, and here's why. I paid GrubHub to make the delivery, hence food delivery service. The restaurant that we ordered from does not deliver. Ever. So why did the restaurant workers delivery the food? I also gave GrubHub a tip that is supposed to go to the delivery person, and they looked at me like I was 7 kinds of crazy when I mentioned that we gave GrubHub a tip for them. GrubHub if your reading this, this tip should go to the restaurant worker who delivered our food, not your company. GrubHub gave us a $10 coupon, but we won't be using it. I abhor dishonesty.

Ordered food through Grubhub yesterday, got Red Robin. The food had finally arrived 4 hours late! I had called Red Robin durring the whole thing who basicially told me my food has just been sitting there waiting and is cold by now. They claimed they would remake the item when the driver arived, but when i got my food it seems they had just reheated it as I got 3 incredibly soggy sub-par burgers with like 10 fry's each. I also tryed reaching out to Grub Hub which finally answered after an hour of waiting on the phone, who said all they could do was give me a $10 coupon for GrubHub even though I plan to NEVER use this service ever again. Go with UberEats guys, way more professional and ON TIME!

The foodler/GrubHub merger has been a disaster! Foodler never had such problems. The GH customer service can be great when the numerous problems pop up, but this week, it just took a nose-dive. Items left off of orders, surly drivers, fighting with and through GH customer service to get corrections made, promises of refunds lagging when they hadn't previously, courtesy discounts to compensate this regular customer for the overall bad night of service promised but not made good on. Even when I called to follow-up, it still did not reflect the promised email evidencing the courtesy discount, on top of the meager refund for the kid's meal that had missing items. By the time I fought them and got the items and promised refund and discount, (the latter verbally) I was spent and lost my appetite. It was like I went hunting and prepared and cooked my own food, which is not the point of ordering this expensive food. This is becoming an abomination that will have me looking for another food service. Too many days of bad food and/or service, with this week being the absolute worst. If you make a promise GH, keep it! Don't? That is called bad faith or worse, just bad business. I need to cut you off like a bad ex.

I ordered my food 2 hours ago and I still haven't received my food. Even worse than that Customer Service won't answer my calls.

I've been waiting for two hours for food from a restaurant that is 10 minutes away. The last 3 times I've used GH it was the same thing. It always estimates delivery time in about an hour and a half, but then keeps pushing back the delivery time in twenty minute intervals. I have to call the restaurant every time and they always say, Oh its on it's way right now. There currently isn't any incentive to use this delivery service. There's a fee to use it, plus you have to tip the drivers, even though this driver is now an hour late, and they make you pay with credit card; you can't use cash. I could've walked to and from this restaurant by now. If I had known it would take two hours, I would've made other arrangements.

JUST received a call as I was typing this review saying that my order has been canceled because they couldn't find a delivery driver. JUST now telling me this. It's almost 11pm.

Do yourself a favor and don't use GH.

Updated review... Worst customer service ever and I also don't appreciate being lied to
Updated 11/1/17
So to follow up, I had initially called their customer service line to get this resolved before I posted my complaint. The CS rep had basically told me "too bad".

Finally, Grubhub did actually reach out to me as a result of my post. They have refunded me the price of the burger plus the extra 20 cents they'd charged me. They also said I could keep the $10 discount promo as well. So, they did actually step up and correct the situation eventually. Thank you, Grubhub.

Original review 10/3/17:

First (and likely last) experience using GrubHub. The delivery driver failed to reach me on my cell (he was 30 minutes ahead of schedule and so I did not have my phone on me); unfortunately, rather than walking up to door to deliver food (side note: I live in a standalone single family residence in a family-friendly neighborhood), he simply left. When I called GrubHub to report the missing delivery, the rep was unable to reach the driver and offered to re-order my meal for a re-delivery. Thirty minutes later, the restaurant called me directly to see if GrubHub was sending another driver to claim the order. Confused that the rep hadn't dispatched another driver, I called GrubHub back to request a driver to pick up the ready food and was informed by another rep that they "don't do that." And nothing else -- no research to figure out the previous rep who assisted me to clarify what happened, no additional solution or assistance or offer to refund my money, nothing -- just awkward silence on their end of the phone.

Terrible customer service experience, and much more hassle than if I had just driven out to the restaurant -- which I ended up having to do anyway to feed my house full of guests.

I have been very sick this week so my husband used them an hour ago to get us food from Hooters so we wouldnt have to leave the house. It took over an hour to get our food. The food was cold, we were missing several items, and when we called grub hub back they told us that they would not go pick it back but refund the money. I called the restaurant and told the lady what I was missing. The lady informed me that she did in fact put those missing items in my bag. Not sure who is to blame but I will NEVER use this horrible company again

First time user here and I was really excited since my husbands gone all day with our only car. So once I get over the sticker shock of paying 25$ after tip to get lunch I decided it was worth it and went to place my order. Their website is BY FAR the worst Ive ever felt with. Made me log in 4 times, then once I get past the glitches, and it not letting me enter my info it decided to tell me that the website cant process Apple Pay, even though its an option. After trying three times I said screw it. Its safe to say that I will never use them again.