GrubhubReviews 4,556

Spare yourself the aggravation and use another food delivery service. This one is the WORST. They were 90 min late, I waited 20 min online for customer service (and they offer NO phone number to call) and they would only refund the tip and delivery fee -- but they brought me food that wasn't at all fresh and I tossed most of it out. Delivery service like this is supposed to make your life a little easier -- this service sucks and will only frustrate you. Never again.

We tried to have food delivered with Grubhub 2 weeks ago. We made a $55 purchase from a local restaurant after over an hour wait we called to check the status of the order- we were told they attempted to call but had the wrong number- then emailed us (no email) instead of offering to deliver or refund us they gave 3 partial coupons to use toward future purchase. Tonight we tried again... after an hour and 15 min we got a partial order delivery. We used one of the coupons and added $15 more to this order to pay. When we contacted them I asked for them to deliver the missing food. They refused and stated they would refund the missing item. At this point I asked for a refund from my original order and offered to surrender the coupons. Instead of refunding me they applied the $30 in remaining coupons to the order I already paid for. Long story short I paid $55 for $26 in food after a second try with the company. Bad service- double charged... refused to correct delivery both times and refused a refund of remaining undelivered food. Bummer!

Order from GrubHub at 5:54 and they said my order would be here at 6:50. Then I get an update pthat it would be 7:40. I called the restaurant and they said they never had an order from me. I call GrubHub to cancel the order and they said they were going to call the restaurant to see why they havent started my order. What a joke and a pathetic thing to do to blame the restaurant. I told the restaurant that I read the reviews after I ordered and they shouldnt use GrubHub because its their reputation also. They said they get a lot of complaints. I used Uber eats last week and that is the way to go.

I just ordered spaghetti and meatballs from this rancid place. The spaghetti was in gluey clumps. The meatballs were undercooked. There was something crunchy in it and the sauce was a watered down mess. It was the worst thing I have ever tasted. I put it in the trash and I called the restaurant. The person who answered the phone said "Well I don't know what to tell you. I'll just give you your money back!" I said, "I'm not asking you to know what to tell me." She then cursed at me and I hung up the phone. I wasted $20+ and I hate that I gave a tip. There needs to be another way to handle tipping for delivery ordering because of disgusting places like this.

Friday the 3rd and Sunday the 5th the drivers app server crashed at 5pm local time PST. As a driver I could not log in for just about 2 hours each day though orders were still trying to be assigned. Finally was able to take orders but they were all hours old and very late. Would have been nice to get out some communication to the drivers, restaurants and people ordering food. Shut down the ordering if you can't get drivers assigned. Most of the restaurants I went to Saturday had no idea what happened and had to throw out a lot of food. Keep everyone in the loop? 95% of the time I'm happy but the last 2 out of 3 days have been just the worst and there was an extra promotion going on too for drivers during the exact time of the crash. GH never admits when there are app issues on either side and leaves the drivers on hold forever to get someone who cannot help on the line. Also when you call in, your phone data turns off so you miss offers while waiting on hold too. I love that one. Again the issues this weekend was not the drivers or restaurants but on GH them self.

As a former employee of grubbing let me throw some facts out there. When you call into gh first dont attack the employees as they are just doing their job and following grubhubs policy. Secondly, I see a lot of people complain that gh wont give them a refund because the customer themselves missed the delivery. GH does NOT refund you for missed deliveries when you dont answer your phone or the door... the restaurant STILL NEEDS TO GET PAID and there is no reason gh should have to take the hit because you ordered food and decided not to answer.

Ordered at 415pm, initial delivery ETA was 450-510. Every time I checked status, they had added on another 1/2 hour. At 615pm I called the restaurant and was advised a driver never came to pick up the order. I advised the restaurant that I would be contacting Grubhub to cancel the order. I contacted Grubhub via online chat and told them exactly everything I explained above, including that I wanted to cancel my order. I don't know what's going on with Grubhub lately, I have never had this issue before. Now I see a lot of similar reviews. They sent me a coupon to use on my next order, but I don't think I will be using them again, at least until whatever is causing this problem is fixed