GrubhubReviews 4,556

Food often gets there much much later than what their 'confirmed' delivery time says and sometimes doesn't get there at all with little warning.

If you're hungry and craving some good quality food--don't choose EAT24.

Order was extremely late, never got a call it was on its way. Order was wrong, and we didn't get what we wanted. Called to get it figured out. Took over an hour on the phone to get it straightened out. They agreed to send a driver out to get our new food! Hours went by and we never got any food. Called them up again and customer service didn't do $#*! for us, even the second time around!
Never going back, don't give this junky site your business, they don't deserve another penny of your money!

Sincerely,
Disappointed

I am a restaurant GM, and Grubhub keeps sending me incorrect orders and allowing their customers to leave MY place of business bad reviews! If you are ordering through Grubhub, be very careful before leaving a complaint, as more than likely the issue lies with their own website.

Also, their customer service sucks! When faced with evidence of their poor practices, I was told the decision to remove incorrect reviews was up to a different department.

Business owners, think twice about using grubhub.

Order was late, completely wrong. Completely wrong entrees AND missing items. The driver. Umm not healthy we will say. Called and said "I'm *** and I'm on my way with your food." Took him 30 minutes to drive 1.5 miles apparently at 11:30 at night with no traffic. Husband drove the food back to Applebees (took my husband literally 3 minutes). The guy that packed the food at Applebees was argumentative. The manager, however, was great and we actually felt bad for him. Clearly GrubHub is a huge problem for them and they are losing money hand over fist because of this shady company. Grub Hub... said they would "figure out" (when I said we were just returning the food their driver wouldn't) "if they were going to do anything for us." Not kidding. Quote. She put me on indefinite hold, hung up and never called back. So, they kept our $11 bucks for their service and we didn't demand a refund from Applebees because the manager tried real hard to make it right and clearly has suffered tremendous losses because of this sham company. This was my second and final try with GrubHub and companies like them. Yes, the first time was a disaster too as they sold us food for a restaurant that was closed for business.

I ordered food at 11:50. I had to keep changing my order as the minimum price kept changing and order times. After I completed my order with mandatory tipping, the delivery fee was more than stated and the time was for 1 hour and 5 minutes. Here it is well after the fact. Everytime I track my order, the estimated time of delivery has been pushed further out. In fact it now states it will be 2 1/2 hours before I receive my food. This is crazy considering the location is 10 minutes away from me. I will never use this company again.

I placed an order through Grubhub, received an email from Paypal saying my account was charged, and got an order number from Grubhub. But my computer froze while the order was processing so I called the restaurant to make sure they received my order (they did not). Grubhub called me about 5 minutes later to tell me that although they are going to take my money from my Paypal account, they are not going to pass my order along to the restauant. Grubhub says my order will go to the "Charge Investigation Team" for 48-72 "business hours" and they will get back to me (via email because I was told that team doesn't have phones) on their decision... GRUBHUB TOOK MY MONEY AND REFUSED TO ORDER MY LUNCH. Do not order through Grubhub; it's not worth it.

So, after waiting over an hour and twenty minutes, I tried to have the status of my order updated only to get an error that Eat24 couldn't update the status. Then I initiated a chat, which only took them 29 minutes to start, at which point their chat statement requested that I wait "a second" for them to check the status of my order. When I pointed out minutes later, that more than "a second" had elapsed, I got repeated chat messages stating that they just needed a second for them to check my order status.
Calling wasn't much more helpful as I was on hold for 4 minutes, then got a guy who said their system had errors tonight but he'd check my order status. Eight minutes later, he said the restaurant hadn't received my order as "their fax was down" but that the restaurant would send deliver the order in 40 minutes. This would mean that I'd be waiting over 2 hours for food, and still tipping on a horrible experience. I am disgusted with this company and will never use them again.

I agree with other reviewers. I will never ever order from Eat24 again. Email said that my order was confirmed and was deducted from my account, waited 2 hrs for food, so i finally decide to call and was told they never entered my order from Eat24. Eat24 said I wouldn't be charged but of course I was. Also Eat24 only pays the driver $2 per delivery so the driver expects a tip... so a $17 food order plus $16 of fees and tip costs $33... ridiculous.