GrubhubReviews 4,556

Their Chat bot stinks and when I was connected to a real person via chat was told that though my order was not delivered I could not be issued a refund because the driver tried to contact me. The driver never tried to contact me. I was sitting in my living room waiting for the delivery until I checked the status and was told that it had been delivered. What a scam! They add fees and tips and then don't deliver but I'm left with the bill.

If you want to have the order come wrong this is your place. I tired them 3 times but never again. The last ditch effort was to order from Taco Bell. Seemed easy enough. Made a big order for this place ($70) and waited. It came to the door with about 1/4 of the order. I called customer service and just wanted my order corrected. They cancelled the order, issued a refund and I was stuck. I told customer service all I wanted was my order delivered correctly. They said they were sorry, offered a $20 credit and said to order again. This was my 3rd $20 credit that was never honored from previous mistakes, so I didn't give it much thought. I just wanted my order. They said their hands were tied and to re-order. This company could really care less about anything except orders that are done right. The ones that go wrong are low priority. It says a lot about Grub Hub in general and it's only matter of time before this massive aspect of their company plays a serious role overall.

We ordered from KFC through Grubhub food delivery. After 45 minutes, we went to the grubhub site and it showed guy delivered food. We wondered why no food. We then checked our parking lot surveillance cameras and saw this guy eating our food in his car.We called the driver who's name was Archie, asking him why he is eating our food and he said because we did not come out to the parking lot and pick it up. Wow can you believe this...
We are so shocked.
Update... We called and spoke to Luis today as to why there delivery guy sat out in our parking lot eating our food we ordered for 12 people. He told us they can do that or whatever they like if we do not pickup our food. Then we ask if this is new thing that they drop our food off in the parking area if we do not come out and get it and he said yes. So Even though we pay $6 to have our food delivered, they will only go as far as the curb or parking area unless we request otherwise. So heads up everyone if you do not tell them to come to your home, delivery fee or not, they drop your food in parking lot or at the curb. Wow... how screwed up is that. I just hope they go out of business and soon.

If I could leave no stars I would rate grubhub a zero! I placed an order@ 8 for a resterant that closed@ 9. I was givein a confirmation & an estimated time of arrival for 8:52pm as I waited outside the clock kept ticking 9:12... 9:32 & I get a call from the driver name is unknown bec he didnt share it. He said the resterant is closed so I'm unable to pick up your order. I asked was it bec you were late? He said the order is canceled & you will get refunded. So due to the driver being late it is now 9:45 pm and I'm writing a review bec we are with out food after paying for a service. If we do get refunded in not sure how long it will take. For the inconvenience Grub hub shared a 10% off next order & called it a day. IG lymekhaleesi thats who was left with the craving & an empty atomic. Sometimes when you have a chronic illness you may only eat one meal a day. & when vegetable fried rice is the only meal its extreamly important to get bec you never know when the next craving is going to be! Beyond disappointed!

Food was never delivered. The "tracking" showed the driver was around the corner, so I went out to meet him. No one showed up; no one called. I tried contacting the driver through the link and got the old "there was an error in processing your request" b. S. Tried texting/calling him, and no answer. Online chat useless. Called GrubHub directly and after 40 minutes of haggling, they finally issued a full refund (they originally tried to give me a 50% discount off my next order). Future reference: if a customer service rep tries to shut you down with " I can't do anything else but offer a discount", then talk to someone above him, you're more likely to get a refund then. GrubHub has disappointed me more often than not; NEVER AGAIN!

I order Grub Hub on a regular basis. I am at a job site and have no food or silverware. I pay full price plus a delivery fee and a tip. I note every time that I need a fork to eat the food. Twice now, there has been no fork or any other silverware included. If people are paying twice what they would to have food delivered, it would be good to be able to consume the food. In my case, I cannot leave my location so both times, have been left for hours without food or a way to consume what I paid double for. I contacted grub hub and was told I could have a 10% discount on my next order. Sound good? Problem is, near $50 in food was trashed and they are offering me maybe $3 for the inconvenience. Even when I pointed that out, the response that it was only the offer to say sorry. Needless to say, I won't be using grub hub any more. I realize the company is huge but that is ridiculous to show so little appreciation for your customers. Particularly when it is the only service you offer.

Ordered Jersey Mike's on GrubHubs app. Prices were more than if I ordered from Jersey Mike's app. (Figured that's how they charge delivery). Order never arrived. Chatted with GrubHub who told me it was ordered as a pickup not delivery.
Was told I have to go pick up my food myself.
When I asked why I paid more on their site for each item, I was told that the restaurants set the prices.
Long story short, paid $10 more and did not get delivery. Hot sub was cold, cold subs got warm. Ate 90 minutes after placing the order.
1st time (and last time) customer.

I ordered food and it was never delivered but GrubHub refused to refund me. I called min after the order was marked delivered. Grub said the driver attempted to deliver but couldn't. I told them I was watching my front door camera and no driver showed up. They replied that Grub Hub drivers are not required to deliver to the door and driver couldn't reach me by phone so it's considered "delivered". If the driver was actually in my neighborhood 5mins after he supposedly "attempted delivery" they could've contacted him to deliver it, but they wouldn't even make an effort to get this order delivered. Apparently they've been doing this to lots of people lately and it may be time for a class-action law-suit.

I have attempted to use Grub Hub twice now and both times the driver who picked up my order has not been able to come onto a military installation. It was the same driver both times. When the representative on the phone spoke with me she was rude both times and so was the manager. Today she even hung up on me after I repeatedly asked for a manager! When I requested for this specific driver to be blocked from picking up my orders to avoid the issue in the first place, I was told there is no way to do that. This company has no respect for their customers and their time or money. Their system is flawed and no fix is in sight. Their customer service team is by far the rudest bunch of foreigners I have ever dealt with!