GrubhubReviews 4,556

Never trying this horrible service. Literally added an hour and a half to my order with no empathy with the customer rep whatsoever. Never using this piece of s. Service ever. Will not recommend to friends and family. In fact, I'll make sure they delete the app.

I made a order here around 5:29 and it said it'll be delivered by 6-6:10 didn't show up so I contacted customer support at 6:50 and I got emailed not to long after giving me a promo code and saying it'll take ANOTHER HOURS TO DELIVER something a couple blocks away

Worst customer service I have ever experienced. Placed an order for almost $100.00, recieved an email order was cancelled, called to speak with a rep who couldn't find our order who then hung up on me. We then get an email stating we will recieve a refund in 5-10 days with no explanation as to why our order was cancelled. So we ordered through Door dash and had no issues.

Placed an order for my son at college. 30 minutes turned into an hour, turned into 2 hours. Frustrated I called to cancel and try refused since food was "being prepared". I called the restaurant, they told me food was ready an hour ago but no driver came to pick it up. Restaurant says they made it, i pay for it. Two hours later, no food, no refund, no way I'm doing this again!

GRUBHUB IS THE WORST. PLEASE USE DOORDASH OR UBER EATS. PLEASE. THEY ARE TERRIBLE AND THEIR CUSTOMER SERVICE IS THE WORST!

Waited over an hour on two separate occasions and food was never delivered. I was using a gift card and requested to please be refunded in cash after the second instance, but now I am stuck with gift cards to a service that I cannot depend on.

Well, working in a 1 person office today so REPEATED a previously saved order that i had DELIVERED. After 1 hour i call them, oh the order was placed for pickup. Apprarantely website now DEFAULTS to pickup. Even if i was going out, whats the point of ordering through them to pickup at a subway when i could have just called the restaurant directly? And first call to the 800 # was just told "oh they don't deliver"

Waited forever! And on top of that there's only one spaghetti when I ordered 2! One for me and one for my wife. Looks like somebody's eating top ramen tonight and it ain't me! Sorry babe I'm hungry

Our first time using Grubhub and it was a huge disappointment. Half our order was missing and instead of making it right and bringing us the items we ordered and did not get they said they would refund us what we paid for those items and to watch for it in five days. Totally unacceptable, extremely poor service.

Worse service ever! My order was sitting at the restaurant for over 1 and a half and they could not give me a time when the driver could pick it up. They would not offer a refund. Never ordering from this place again! Get your act together Grubhub. Hire more drivers to get the job done! Ice ever! Wish I would have checked out BBB and this site - look at all your bad reviews. Get a clue and fix your business model.

Missed items. Rude customer service. Samurai Sam's Metro. Said we cant help. Call customer service. Didn't even try to help me. NEVER AGAIN!

We placed an order for over $50. Within 10 minutes, we received a vague text saying the order was canceled. After finally calling and getting a rep from Grubhub, i was told the charge "would drop off within 24 hours". Never did. They gave us the run around for months. Never refunding $.

My order got canceled after 1 hour and 1/2. I contact GrubHub and they say to place another order? Are they kidding me! Never again. I will call the restaurants directly. They charge restaurants an astronomical charge for each order placed on GrubHub. CALL THE RESTAURANTS DIRECTLY PLUS NO DELIVERY CHARGE. BUNCH OF SCAMMERS!