GrubhubReviews 4,556

Ordered from a Taco Bell 3 miles away. After getting an update that the order was "on its way", The delivery app showed the driver going the opposite direction. Watched him driving everywhere but to my house. 40 minutes after he got the order I contacted GrubHub to let them know it was late. They offered a 10% discount on my next order! I told them if my foos was sitting it the delivery vehicle for over 30 minutes, I didn't want it!. They say I will get a full refund, but no dinner tonight!

I placed an order for the first time tonight and never will again. The restaurant page I was ordering from had delivery selected, yet without notifying me it changed it to pickup as I went to the place order page. I placed my order and was like why does it say "pick-up"? Contacted their customer service only to be told I had selected pickup and if i had wanted delivery I should have chosen it on the restaurant page... which I had. UGH*. I was also told it was too late to change it or cancel the order. So I was stuck having to pick something up which I didn't want to do and was the very reason I had chosen to give GrubHub a try in the first place. So basically, do not trust the website and don't bother with customer service, they cant help with anything!

Service? Ha! Just a waste of time! We never received our order and got a first time order coupon after we placed our first order. Communication was terrible and sounded like it was of Indian descent, not that there is anything wrong with that. Overall, it was a very bad experience and we wanted to hopefully prevent other people from going through it, too.

I've used Grubhub for years and they were always very good and there were never issues with my order. HOWEVER, within the past 5 months, I have ordered maybe 18 times (for myself and other friends) and 10 out of the 18 times, the ETA was pushed back at least an hour. 8 out of the 18 had been cancelled due to the order "not being able to be picked up and delivered" and the other 2 times the driver made off with my food - I watched them drive to a separate location and cancel my order. Grubhub did nothing about it and would not refund me back my money.
I don't know why, but this company has gone to complete $#*!. I don't know why I've continued to order but right now I'm waiting on an order that was supposed to be delivered 2 hours ago and it hasn't been picked up, and Grubhub refuses again to do anything about it.
1 star for them, please save your money and time and don't order from this company!

After a long, hard day working. I placed my order for KFC around 7:30 pm. I tracked my order for a delivery time. It was scheduled for 8:20-8:30. That time came and went. The delivery was adjusted to 8:40-8:50 on the tracker. That time came and went too! I waited an additional 40 minutes. I called KFC and an employee said that the driver came and was told that they did not have part of the order. I did NOT get a call from anyone to update me about my order! KFC left it up to the GH driver to call. I was very irritated at that point. 2 hours after placing order. I called the GH customer care number. The rep spoke VERY broken something because it sure as hell WAS NOT English! I had to give my phone number and email address 6 times before he understood what I was saying. After all that waiting and frustration... no food and a refund that will that 5 days to get is absolutely ridiculous! Never again. I will stick with Door Dash or have restaurant deliver directly to me.

1st order and tried to apply the code. Did not work. Contacted customer care via chat option. Chat box kept closing and i had to get connected to another rep 4 times. Out of frustration contacted their customer support via phone. Talked to rep name Cesar C. Told him the situation and he kept asking the same question. I told him forget about it and hung-up and cursing at myself. He calls me back and starts swearing at me. Hope that punk gets fired.

Called their customer care for complaint about the situation and this lady (forget her name) helped me very well. I'd give her 5 stars but negative star to Cesar and grubhub with their defects in their web and the app.

It was promoted they were available to order from on Grubhub. After placing an order for delivery for two cheesesteaks and fries with more than an hour before closing the order was accepted. I then received a notification 20 minutes later that the order was delayed. After waiting patiently despite this 35 minutes later a notification came in that the order was cancelled and if payment had gone through it could take 5-10 business days for a refund. This is all so ridiculous and completely unacceptable. Got a response from the restaurant and they are blaming it all on a Grubhub. Have no idea which to believe, so I'm giving both bad reviews.

Grub Hub doesn't even deserve one star. I placed an order from McDonald's for my cousin. He was hospitalized so the food would go there. I added very detailed information about the hospital's location (including cross street) I also added the room number and his name. I received a call from the driver but I couldn't understand a word he was saying because he could not speak English. The driver harassed me with over three phones calls. Each time I could not understand a word he was saying. I called Grub Hub and the customer service gentleman had broken English so it made it very hard to communicate with him as well. I finally found out that the driver had left the food in the hospital lobby. It took over an hour to get this situation settled. The food was cold and inedible by the time my cousin received it. I have filed a complaint with the Better Business Bureau.