GrouponReviews 5,284

I wish I had read the reviews first. I've been a member since Oct. 2009 My first buy shipped when it was supposed to and I didn't have an issue with it, but my second buy, I placed my order in 12/30/09 and I was told that it'll ship between the Jan. 15 to the 22. And it shipped on the 15th, still no problem I got the dress on 1/21 after 6:30 pm still no problem only to try it on and it's big on me. So I thought to return it, so the NEXT Friday, 1/22 I log on to start the return process only to find out I can no longer return it! WHAT! According to their policy I am SUPPOSED to 14 days from the shipping date which was Jan 15th. I've emailed them twice and still no response. I will file a complaint with the BBB. I CANNOT believe it's their policy yet they don't honor it! Do not join... STAY AWAY!

Unfortunately I encounter the same problems about costumer service like all the others did.
I should have done some resarch on this site before buying but ah well... to late now
Anyway I want to return an item and it seems it's impossible to get in touch with their customer support, no response via email and when I called it took me to voicemail and of course they did not call me back.
Horrible customer service, I am nervous for the other items I bought and have to arrive :( .
I will not do business with them ever again

And so it is, I too am writing to weigh in on the disaster that is known as ideeli.com. I placed an order on 12/31/09 for which I received a tracking number. Only problem is per the tracking info the order is being shipped to San Fransisco versus NYC! I have sent several e-mails to ideeli regarding this error asking for a reimbursement of the full order amount - NO RESPONSE. Are we in America? Disgraceful. As another reviewer stated satisfying a customer order in business 101. If I am not reimbursed in 10 business days I'm filing a complaint with the BBB.

I have been a customer for ideeli.com for several months, starting 2009. I agree with several of the reviews on your site that ideeli.com is not a fully trustworthy to do business with. All of their complaints are mine too.
On 11/30/09 I placed order ******* with them. It consisted of a Jessica Simpson black dress and a pair of Harahuko high heel shoes. In their acknowledgement of my order, of which I have a copy, they stated "We expect to ship this item between Dec. 16 - Dec. 22,2009." I emailed *******@ideeli at end of December about my order and concern. I did not get a response for over a week. After my second email, they emailed me telling me that the order was shipped early December. They gave me UPS track number to confirm. I did and what UPS stated is that yes, my order had been delivered to some place in New Jersey (their warehouse?). I was so upset! Emailed this time to their *******@ideeli.com and quoted my UPS tracking findings. I told them I wanted a reimbursement of my money in my account since they do not return your money but they put it as credit in your ideeli account.
It has been about 2 weeks since. I have not heard from them and, when I went to My Account Shipments, a list of all your purchases, order numbers, date you ordered, etc, I found all info abt. My order has been errased except the order number and date of order. To the present time, I have not received an answer to my last email, have not received my money back and they have basically stolen my money and tried to erased everything about my order! What can I do? I AM A VICTIM OF FRAUD by Ideeli!

On December 11th of 2009, I ordered a Nautica coat with an expected ship date of December 28th - January 4th. On January 6th, I hadn't received any shipping notification so I sent an e-mail to their support and was told that the coat would ship in the next 24 to 48 hours and they'd be happy to apply a shipping waiver. I waited another 3 days and sent them another e-mail to which I received a reply that said, "Our warehouse team informs us that this item from your order is unavailable from the manufacturer." Did they not this two days prior when I first inquired? It had practically been one month since I placed my order. They gave me a one-year $25 credit as a "courtesy".

Ideeli fails at the very basic level of a business: supplying products that they advertise.

What upsets me so much is that the coat was a present for my future sister-in-law. How terrible does it look; I say it's coming between x and y dates, oh no wait another 2 days, and oh no, it's not in stock?

I will never do business with them again. A $25 credit does not put a coat in my future sister-in-law's hands.

Ok. Does this website/company even stock any products? I see their ads ALL over google. They say they have 1 million members. Well YEAH, who wouldn't if you blanketed Google and Yahoo with ads for months and months. Fine. So I place an order and I get my package 2 weeks and 4 days later. Is this a joke? Wrong item. No customer service. No returns? Not even a store credit? I'm going to be diplomatic — so read between the lines: AVOID! As a side note, Ideeli says it's invite-only. Really? This seems like an oxy-moron.

I just cancelled my ideeli account this afternoon after received their horrible customer service. In Thanks Giving period, I ordered more than 12 items from this website. It took them more than a month to deliver to me. No email, no notice, worse - they cancelled one of my item which I wanted to give to my friend without letting me know. I complaint to the customer service, they told me that they put $25 credit into my account (again, without letting me know). I went to my account and thinking of getting this $25, and it already expired. ENOUGH is ENOUGH! I love the products in ideeli.com, but I can not take it anymore!

HORRIBLE. I purchased two items from Ideeli. The first item took about a month to arrive - even though their policy is to ship items after 10 days from purchase.

The second purchase was WORSE. After almost 3 weeks I contacted Ideeli about the status of my item. No response. Finally after about 4 emails they responded and stated that my item was out of stock. I asked if they ever were going to notify me that the item was out of stock. Silence. The only responses I received were cut and paste responses from their stockpile of responses.

NEVER again. Do not buy from them. Horrible customer service.

I used to order in Ideeli before, and did not know it takes around 3 weeks before they start delivering or worse even more than month before you get the actual product. Well that is still not the WORST. The worst part is that when you received the wrong product or the product you ordered is NOT what it looks like on the pictures (wrong color), when you return it, it takes one week to ship to their warehouse and up to now, I kept emailing them after 2 weeks of delivering to their warehouse (UPS tracking said it was already delivered), still I DO NOT have my credits back. Its really a shame... I will NOT RECOMMEND this website to anyone!

I have shopped with some of the other online sample sale websites and always been happy. Ideeli, however, sent me the wrong sized item (a 10 versus a 2), then attached a sized 2 tag of their own to it. I am in the process of attempting to return the item, and it is nearly impossible. No one replies to my emails and they only offer store credit, minus the shipping costs. So I will end up paying 10.95 for shipment of an item that was not what I ordered.

I love how they offer designer items at a discount. However, their customer service is nonexistent and they don't adhere to the shipping schedules promised on their website. I ordered a $200 handbag which did not ship until a month after my credit card was charged, despite their FAQ, which says "[w]e may take up to 10 business days from the close of a sale to ship... Please don't contact us to find out what your tracking number is until at least ten (10) days after a sale ends." No one responded to my repeated emails, and the customer service phone number goes straight to a machine. I finally got the bag, but it was the end of the season, I already purchased another bag at a retail store, I was really frustrated with ideeli.com, and I had almost filed a complaint with the BBB.

I love this website! It's such a great concept and i look forward to seeing what the daily deal is everyday. Basically you sign up for it (real fast and easy) and then they send you a special deal everyday. It's essentially a coupon that you can purchase, but is only activated when enough people purchase the coupon, hence 'groupon.' if not enough people purchase the coupon, then your card is not charged. If the deal is on, then you receive a link the next day and you can print out the groupon, or it's also in your account, ready to be printed out anytime. The coupons range in all sorts of things from fitness, restaurant deals, to activities and tours around the city. The discount is usually pretty big too, often more then 50% off. You can also purchase more than one groupon if you like, although you can usually only use one at a time/per person. But, for example, if it's a restaurant you frequent, you may want to buy more than one and use it on different visits. Double check the expiration date, it's usually good for about a year, but they vary depending on each deal.

Ideeli is a great website. They offer designer brands at a fraction of the retail prices. I've purchased a few items and have not been disappointed. The only reason I didn't give it the best rating is that sometimes they offer brands that I wouldn't consider "designer" items (such as items one could find at TJ Maxx and/or Marshall's). I enjoy these sites because they offer an opportunity to own items I wouldn't otherwise be able to afford. Even so, when they do have high-end products, the pricing and selection is generally worth browsing. They also have great give-aways for items from designers such as Gucci, Miu Miu, etc. which is cool. I would definitely recommend it.