GrouponReviews 5,284

I had been receiving their offers for some tme now and decided to try out one of the offers. I did this 2 days ago and have not heard anything about my purchase. I sent them an email and told them if I don't hear within 24 hours I am assuming that this is a scam and I plan to contact my bank and stop payment. I have not heard a word so as soon as I finish typing this then that is exactly what I will be doing. Never again will I send money to any business on the web. In my minds eye, they have ruined it for many legit businesses.

This site is awesome! I can't believe people have only been rating it 1 star but they claim to "love" it. The site is great and it boggles my mind that people don't take the time to read the "fine print" anymore, it would save people a lot of headache. It's not that hard people! If you don't like the deal then don't purchase it. Anyway, this site has definitely saved me a lot of money from restaurants, spa treatments, event tickets, etc... I always check groupon for the best deals. Sometimes it's great, sometimes it's not but it still always worth a look.

Okay here is my deal on this site. It is not a scam. They indeed do try to hook you up with deals of the day in various cities. They have a great relationship with businesses and they do offer killer deals. The downside is that they have grown so fast that they apparently are having a hard time keeping up with all of the coupons and deals the businesses are offering. They also take money upfront and then share with the business, so this also presents a problem when the business does not honor the coupon or states the customer didn't read the fine print. The customer already purchased the coupon and as such it is too late for a refund. They may catch on but they really need to start executing better or people will get pissed off and no longer use their service. I would give it a try, but make sure you read the fine print on the coupon.

Do not waste your money! I was referred by a "friend" for a restaurant, signed up and got what I thought was a pretty good deal. I even referred other friends because I was supposedly going to get credits for doing that. The money came out of my account but I never received any coupons or any referral credits, even though I KNOW they purchased them as well. My complaints have fallen on deaf ears. As far as I am concerned this is nothing more than a phishing site for taking money from unsuspecting people with the promise of giving them a good deal and deliveing NOTHING!

Well, well to say that ideeli is horrible is practically a compliment.
Do not waste your time, they are many others professional private sale sites that offer great value AND customer support:

Gilt
RueLaLa
Editor's Closet (this site can be a bit spotty too, but they have gotten their act together lately)
Haute Look
Top Secret
Row Nine
Glam List
Gomatta Girls
OKL -for home stuff

With so much competition there is no need to put up with the antics of clowns playing at having a business..

They owe me $200 in returns and I asked them to credit my card back since they've been also very bad in managing my account and I am still waiting for my refund. I keep on talking on one customer service person to another, leaving messages for the manager, but at no avail. They charged me for an order, gave me account credit when I returned it then one month later charged me again for the same order. I called and told them that they overdrew my account and should at least have called me before charging for no reason and I got the sleaziest defensive behavior even. They are the worst, their shipments can take up to 2 months and their accounting is a total mess. Don't bother to shop!

I take care of most of shopping by online and this is one of my favorite sites. I often compare pricing on same product by different online shopping sites, and ideeli usually offers the same item at the lowest price. Their shipping turnaround time is not the fastest and inconsistent but I'm not in hurry of getting these items anyway. So I can deal with slower shipping time. Overall, it's a cool website and they do give courtesy credit when their shipment gets delayed.

I ordered several items from Ideeli. Casual items seem to be the best (considering quality/price). Designers' items – not impressed with their cuts/quality, but this is the fault of designers. One time my order was canceled – I wrote an e-mail to Ideeli's customer support and received an apologetic response + some amount in credit as a gift (nice!). I bought a dress using that credit (considering the price of the dress + my credit = the total price was almost non-existent). I did not like the dress, but it was a designer's fault – a poor cut. I am completely satisfied with Ideeli's customer service. But! If I worked for Ideeli as a buyer, I would choose different brands…Of course, I do not know what kind of deals Ideeli has with designers and how easy it is to obtain discounts.

Yes the items hip a little slow, and no they don't stock anything themselves, based on your order they have it shipped form the actual manufacturer / designer. For that reason I can understand that every once in awhile an item I purchased might actually have run out and they need to cancel it ( they should send you a notice though when that happens its ridiculous not to)... in regards to customer service they answered my request to return an item within a few hours and even made an exception to take back something which was non-returnable due to the fact it was defective... I got my prepaid UPS return sticker by email the same day

So far the items i ordered were all exactly as pictured / advertised and I don't think they are dishonest at all... you just need to have proper expectations. This is like a clearance our outlet site. Not an actual store at the mall

Well i saw the ads everywhere on my yahoo mail i shop on-line a lot... im a sucker for designer bags so i ordered one from ideeli.com and my experience was good... my shipping date was about 3 weeks away and i ended up getting my bag sooner then expected and i had it checked to make sure that it was real and it is so i got a 300.00 bag for 50.00 i have no complaints but reading the other reviews it may be a while before i feel comfy to order something from their site! Sounds like the first order goes pretty smooth and then it gets worse from there :(

I ordered a dress from this site, it took much longer than the estimated amount of time to be shipped to me.

When I opened the box, there was clearly a large snag in the fabric of the dress, which had been shipped in a plastic bag. This was directly under a Quality Assurance tag. I don't know who's checking the quality of these products, but they need to have their eyes checked.

I got a credit for the dress, but not my shipping, which is terrible customer service. I don't appreciate paying $10 shipping for a product that should never have been sent to me.

What a nightmare. Good luck returning anything. I initiated a return immediately after purchase and have been trying DAILY ever since for them to send me a return sticker from UPS. The first few days, I received their stock email, about waiting 1-2 business days for the label to arrive. We emailed back and forth six times, always with the same response from them, and the label never appearing. Now, they don't even respond to my email. I'm beyond angry. I just want to never deal with them again.

If you all think this is a scam, you're clearly not understanding the business model. Advertising is expensive, period. The problem with traditional media is that it costs money, alot of money, up front to put a message out there that is generally difficult to track.

Groupon is opt-in direct response marketing and to beat that it's local. Yes it costs money for a business to run a Groupon, but it guarantees traffic through your door, which is a rarity in the marketing world these days. Businesses bank on the fact that out of those 1,500 people that show up, that a few will become regulars. Go ahead and calculate how much a regular customer is worth to your favorite beer hall over the course of a year. Get it now? No cash spent, regulars gained, product given away to people who prepaid their reservation at your business.

On top of this, there's the local element. You're only going to purchase a Groupon if you know you're going to use it. You're only going to use it if the place is within a reasonable distance. In turn, you're more apt to become a regular at said restaurant, etc. because of your proximity to it.

Genius... wish I would have thought of it. Put the power in the consumer's hands like this and you're bound to get a few growing pains. This model is here to stay. It's changed local marketing strategies for the long haul.