$#*!ty company and customer service. The rep "ended my chat" and refused to refund me. Heres the transcript…

Hi,

It was great chatting with you. Please find the chat transcript below:

Chat Started: Saturday, November 18,2023, 18:32:08 (-0800)
Chat Origin: NA CS
Agent Aditya G
( 38s) Aditya G: Your chat may be monitored and recorded for quality and training purposes.

Hi Kansas, welcome to Groupon Customer Services. My name is Aditya, how can I help you today?
( 3m 27s) Kansas: I chatted with a customer service person yesterday because I got charged twice for the Big Bus hop on hop off tour. He canceled that one and refunded me for one. I went to use my groupon today, and it had "expired" even though it was FOR today. I had to buy a ticket directly through the bus company because of this. I need a refund on the one that was supposed to be available today
( 4m 12s) Aditya G: I'm very sorry for the trouble.
( 7m 4s) Aditya G: We cannot cancel this deal as it has expired.
( 7m 50s) Kansas: I know that. I tried to use it. I need it refunded
( 8m 28s) Kansas: I tried to use it today, Nov 18, and it said it was expired before I even used it at all
( 9m 5s) Kansas: I'm assuming something happened when the customer service rep was fixing the other issue
( 9m 16s) Aditya G: Yes, the expiration date for this deal is Nov 18th.
( 9m 34s) Kansas: I know…I couldn't use it!
( 9m 58s) Kansas: I bought it to be used for todays date when it asked what date I wanted to use it
( 10m 56s) Kansas: when I bought it, it said to cost a date to use it. I chose nov 18th. I went to get on the bus and it was expired
( 11m 15s) Kansas: even though I purchased it to be used today
( 11m 21s) Aditya G: Have you missed out on the timing to use the voucher?
( 12m 1s) Kansas: No. I tried to use it when they got to the first stop in the morning
( 12m 43s) Aditya G: You will able to use it until the expiration date Kansas.
( 12m 58s) Kansas: NO I CANT,,
( 13m 7s) Aditya G: Did you redeem it?
( 13m 9s) Kansas: It says it was EXPIRED
( 13m 36s) Aditya G: Redemption Instructions
1. Print voucher (or pull it up with our mobile app).
2. Redeem your ticket with any Big Bus representative or driver at L'Enfant Plaza (700 L'Enfant Plaza SW), or any Big Bus stop.
( 13m 46s) Kansas: I could not used it. Therefore, they made me buy a ticket directly from them
( 13m 49s) Aditya G: Did you follow these instructions?
( 13m 52s) Kansas: yes
( 14m 1s) Kansas: It said it was expired
( 14m 18s) Kansas: I just want a refund
( 14m 24s) Kansas: this is ridiculous
( 15m 13s) Aditya G: I can understand, there was a mistake.
( 15m 19s) Kansas: I bought it for the 18th. You can clearly see that if you look. I tried to show the bus driver as per their instructions. He showed me, as well as groupon, that it said "expired"
( 15m 29s) Aditya G: But we cannot process a refund for expired vouchers.
( 15m 43s) Kansas: YOU GUYS EXPIRED IT!
( 16m 6s) Kansas: I'm sure there was a glitch when the previous customer sevice person canceled my duplicate
( 16m 39s) Kansas: This is Groupons mistake, not mine.
( 16m 45s) Aditya G: But both tickets show the same expiration date.
( 16m 54s) Kansas: I know!
( 17m 3s) Kansas: the customer service rep did that
( 17m 31s) Kansas: this is his fault. He did something that screwed the whole thing up
( 17m 51s) Kansas: therefore, I was unable to use something I paid for
( 17m 58s) Kansas: and had to REPAY for
( 18m 26s) Aditya G: Do you have any screenshots of the previous chat?
( 18m 33s) Kansas: i have an email
( 19m 0s) Aditya G: Can you please send it here?
Agent Aditya G requested a file transfer
( 19m 37s) Kansas: Yes
( 20m 35s) Aditya G: Okay, send it here, I will check it.
( 20m 35s) Kansas: Hi,

It was great chatting with you. Please find the chat transcript below:

Chat Started: Friday, November 17,2023, 12:04:35 (-0800)
Chat Origin: NA CS
Agent Barath K
( 7s) Barath K: Your chat may be monitored and recorded for quality and training purposes.

Hi Kansas, welcome to Groupon Customer Services. My name is Barath, how can I help you today?
( 16s) Barath K: Could you please tell me a little more about your issue? That will help me determine how I can best help.
( 1m 24s) Kansas: I tried purchasing my groupon and it said it didn't go through so I used another method of payment that went through. When I checked my accounts, both were charged. I need one refunded
( 1m 49s) Kansas: And I got emailed 2 groupons
( 5m 16s) Barath K: I understand your concern regarding the cancelling your duplicate order.
( 5m 19s) Barath K: I'll check with this issue.
( 5m 36s) Kansas: Thank you
( 9m 21s) Barath K: Is it "1-Day Discover Ticket for Adult or Child at Big Bus Tours"?
( 9m 32s) Kansas: Yes
( 9m 49s) Barath K: Thank you for confirming,.
( 10m 23s) Barath K: Given the circumstances that led to your request, I am happy to process a full refund in Groupon credits.
( 10m 24s) Barath K: Groupon credits are simple to use, and never expire for you to use towards any purchase on groupon.com. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.
( 10m 30s) Barath K: Shall I apply for the credit now?
( 10m 37s) Kansas: Yes please
( 10m 50s) Kansas: Will I still have 1 of them?
( 11m 14s) Barath K: Yes.
( 11m 21s) Barath K: Please wait a moment while I process this for you.
( 11m 26s) Kansas: Thank you
( 12m 21s) Barath K: Thank you for waiting.
( 12m 41s) Barath K: I've just canceled this order and issued a refund of $50.88 in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have been processed.
( 12m 44s) Barath K: These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.
( 12m 44s) Barath K: When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.
( 12m 46s) Barath K: Please let me know if you have any questions or if I can be of further assistance.
( 13m 9s) Kansas: Great. Thank you so much!
( 14m 28s) Barath K: Thank you and have a great day!

Thanks,
Groupon Customer Support
( 23m 13s) Aditya G: Thank you for the additional details.
( 23m 41s) Aditya G: In this, they have helped with one order's refund.
( 23m 51s) Kansas: Correct
( 24m 3s) Aditya G: It will not be changed due to this refund happened.
( 24m 45s) Aditya G: the deal's expiration date was the 18th Nov and the voucher should be redeemed on that day or before.
( 25m 20s) Kansas: I got refunded for 1 because I got charged teice. The one that was supposed to be valid, I tried to use today. The 18th! ON THE DAY and couldnt
( 25m 30s) Kansas: What are you not understanding here?
( 26m 21s) Kansas: You just said it had to be used "on that day or before"…well, I bought it yesterday to use today. I did not use it yesterday. I wanted to use it TODAY and couldnt
( 26m 43s) Kansas: Today is the 18th
( 26m 58s) Aditya G: I'm understanding it.
( 27m 7s) Kansas: I could not use it today and didnt even try using it yesterday
( 27m 30s) Kansas: it said expired before I even tried
( 28m 33s) Aditya G: I can get it, I will check this internally and get back to you here ASAP. Putting you on hold until that.
( 28m 46s) Kansas: Ok
( 31m 41s) Aditya G: Thank you for understanding.

Thanks,
Groupon Customer Support

To Whom it may concern,
Early last week I was contacted by a Groupon representative regarding starting a Groupon campaign for my Massage Therapy business located in Mystic, CT.
She had contacted me every day, sometimes every couple of hours in order to secure me as a "merchant" and to "sign" an agreement with Groupon.
I explained to her that my experience has been that Groupon is for those Massage Therapists that are desperate for work, or are fresh out of school, newly licensed that are desperately trying to build a clientele.
I know this because I have seen on Groupon's website the Therapists in my area that are offering Groupon "deals" and I know most of these people personally and their situation.
I told her that Groupon would not be beneficial to my business, or any established, experienced Massage Therapist. I would simply be losing more money than I would make by using the Groupon service, but she persisted.
Therefore, after much back and forth with your representative I decided to submit and agreed to give Groupon a try "very short term", as I told her, to see how it goes.
The only reason I am able to do this is because of the situation I am in. I am already successful with an established clientele and I am not financially struggling (like most MT's), and I have little to NO overhead due to the location of my business, which is the center of this issue.
After I had officially signed the Groupon contract your representative asked me the location of my business. She told me that the address she had and stated "it looks like a residential area".
I replied that my office is the complete bottom level of my house. It has its own separate parking lot, and its own separate entrance. Clients never see where I live.
In fact, a client would need to drive another 1/10 mile up the hill just to see my personal parking area, and the front door to where I live.
The inside of my business consists of a waiting room, two Therapy rooms, a bathroom and my office/library.
This all has been inspected and approved as a business by the Town of Stonington (Mystic), CT., and is on record as such.
Your rep then stated that this IS in compliance with Groupon's policy, as long as there is a separate entrance to my business, as I confirmed there is.
She said she would continue to process my Groupon ad and prepare it to "go live" on my call and she would get back to me soon.
I didn't hear from her for two days and then she finally wrote and told me that I couldn't offer a Groupon on your site because my business was located inside my home, which was contrary to what she had already confirmed was accepted before.
She concluded that this was due to "an isolated incident" that Groupon had in the past. This angered me and insulted me, and my entire profession.
As a business man, an "isolated" incident DOESN'T warrant a modification in a business's policy (Groupon's) and to take it out on an ENTIRE Profession (Massage Therapy).
This is like saying: there was an incident with a black man that was a Groupon merchant, so you can't offer any more black people as merchants.
There is NO difference between this and refusing to run MY Groupon ad because of what someone else did. That is stereotyping.
This situation is prejudice and discriminatory by blocking an entire profession for the action of one or even a few, just because I chose the better and more prosperous business direction of having an "in home" office, instead of spending unnecessary money, by renting or leasing.
This has shown me (and others) just how ignorant of a business Groupon really is and how immature their decision makers are.
In this day and age of discrimination and stereotyping, perhaps this behavior by Groupon needs to be reported to the proper authorities, or sent to the media outlets so the public is aware of this.
What is the difference between where my office is at now (as explained above) and a commercial property, except spending unnecessary amounts of money and having a large overhead? Unfortunately, you will NOT have a satisfactory answer for this question, which will only enforce my feelings about Groupon.
Matter of fact, if you were to do your research you will find that MOST Massage Therapists that have had their License suspended or revoked due to misconduct happens in the "commercial" office and NOT at a residential office.
While I understand Groupon's concern, "incidents" can happen ANYWHERE! They can happen at a "commercial" office just as easily, and more likely than a residential office. If you fact check this, you will learn that I am correct.
Where a Professional Office is located should NOT determine the eligibility to become a Groupon Merchant.
My business is Registered and a Legal business in the Town of Stonington, CT (look it up at the Town Clerks office).
I pay taxes for this business, however, less taxes than I would with a commercial property, which is a great benefit. I am in this profession to make money, not spend and lose money, which is why I chose this office of my choice.
I have several State Licenses, many National Certifications and am FULLY Insured.
In my office I sell retail items and receive many referrals from other healthcare Professionals, such as Chiropractors, Orthopedists, Neurologists and a Professional Baseball Team that I work with.
I have regular clients that come to this office on a daily basis and LOVE where it is located! I have not had a single complaint in over 15 years of service.
There are simple modifications that can be made by Groupon so that "incidents" don't happen, thus opening the merchant center to those like me, once again.
For example, your representative NEVER once asked me for my State issued License so that she could verify who I am, and if I am even Licensed in the Profession and service I will be offering. I found that VERY strange and neglectful.
This means I could have been anyone off the street and you were willing to make a Groupon ad for me and offer a service without verification?
If I had lied about my office location, which I am sure many do, and gave an address of some business complex, instead of being honest I would have a Groupon ad running today and I wouldn't be writing this letter.
Do you not think that neglecting to ask a Massage Therapist (or any Professional seeking to offer a Service on Groupon) for License verification is odd and unprofessional behavior? I think most would agree with me.
You should ALWAYS ask for a Professional License and verify it with the issuing State. This is VERY easy to do on any States automated system right on the web and it only takes a minute.
On that SAME verification system it will usually even tell you if that person has ever had disciplinary action against them, any official complaints or ever had their license suspended or revoked for ANY reason. You should also always require proof of liability insurance too.
You should also always require the Therapists' License number on their Groupon ad, so that the customer can check this person out for themselves before purchasing the Groupon, and then if there is an issue afterwards, the consumer can personally contact the Therapists' governing body to file an official complaint.
If you want to go even further, you could require references, personal and/or professional before you post their Groupon live.
All of the above are already required by reputable sites such as Thumbtack, Yelp and many others.
There are SO many ways to overcome any fear of "incident" by Groupon and therefore ALLOW good, reputable businesses like mine to post Services on Groupon too. I should NOT be punished for this.
Otherwise, like I said, this is prejudice and discriminatory.
If the above suggestions were mandated by Groupon, then there wouldn't be ANY reason why ANYONE holding a State License shouldn't be accepted by Groupon as a merchant, regardless of where there office is located. This is all common sense.
If any incident occurs thereafter, then the Therapist should be reported to their governing body (Licensing State) by both Groupon and the Customer and be reported to their local authorities, depending on the severity of the incident. I assure you, they will have much more to lose than Groupon.
I have been doing this for a long time (over 15 years). I know what I am talking about. I know how to run a good, successful business.
Perhaps Groupon should heed my advice, suggestions and my experience, and change their discriminatory and ignorant policies towards massage therapist as they are right now, and welcome someone like me to be a merchant! I could only make Groupon better and earn you more revenue as a company.
I am also a Groupon stockholder and VERY disappointed in what I have invested in right now.
I ask that they remedy this issue promptly.
If I am ignored, this same letter will be sent to many media outlets and several others in the population that have a large internet presence, just like I have done here.
Thank you

Chat Name: GuesDennis Shoemakert User, Chat Ticket ID: **************563

Hi there,

Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there's anything else I can help you with, just reply to this email and it'll go straight to the top of my pile.

Kind regards,

Nokukhanya P.
----

Dennis Shoemaker

Apr 3,10:45 PM IST

GuesDennis Shoemakert User: I'm canceling Groupon # 1************** due to virus. Do not wish to reschedule or credit Groupon Bucks. Within time to cancel. Please refund to credit card used for transaction.
Thank you,
Dennis Shoemaker
Nokukhanya P: Hi, GuesDennis. It looks like you might be new to using Groupon, so I want to say welcome and we're happy to have you here! I'll be happy to answer any questions you have and share a few tips to help you get the most out of your experience.
Nokukhanya P: Due to the effects of COVID-19 on local businesses, our current company policy is that any refunds outside the cancellation window will be issued exclusively in Groupon Bucks.
Nokukhanya P: GuesDennis, just checking, are you still there?
GuesDennis Shoemakert User: That is not acceptable. I am within the cancelation window
GuesDennis Shoemakert User: I signed up before that Company policy was in place.
Nokukhanya P: Unfortunately, as a result of COVID-19, under our policy we're unable to offer a refund to your original form of payment.
Nokukhanya P: We know the coming months will be difficult for local businesses, and we want to support them by showing them that when their doors reopen, Groupon customers will be ready.
Nokukhanya P: Your Bucks will never expire and can be used toward almost any purchase on our site, so you'll have plenty of time to find another deal that works for you.
GuesDennis Shoemakert User: Do not wish to find another deal. This was unique. I will blog and post that Groupon will not honor it's refund policy
Nokukhanya P: I understand this isn't your preferred resolution. At this point we've provided all of the options available, and I won't be able to issue a refund to your original form of payment.
Nokukhanya P: GuesDennis, just checking, are you still there?
GuesDennis Shoemakert User: So let me get this straight. Groupon will not honor it's refund policy. Groupon is holing $992.96 in their account refusing to refund. Only Groupon bucks available
Nokukhanya P: Groupons policy changed due to the pandemic. At moment only Bucks refund will be honored.
GuesDennis Shoemakert User: I've taken a screen shot of our chat for Yelp, Blogs, Facebook and Groupons home page. This is not right and not stated in your origional contract. My attorney will be reviewing this transaction.
Nokukhanya P: I understand.
Nokukhanya P: Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks.
GuesDennis Shoemakert User: Then make it right
GuesDennis Shoemakert User: So if I don't accept Groupon Bucks what happens to the money in Groupons Avccount?
Nokukhanya P: We will not do anything to your existing order. Your other option os to reschedule with hotel.
GuesDennis Shoemakert User: So I bought a Groupon in good faith. Canceled within the time limits as stated in your contract & Groupon refuses to honor
Nokukhanya P: I am not understanding.
GuesDennis Shoemakert User: Groupon is refusing to honor it's cancellation policy as stated in the contract when I signed up on January 29th 2020
Nokukhanya P: I am happy to answer any questions you may have regarding other purchases, but at this point, there is nothing more we can do regarding this specific request.
GuesDennis Shoemakert User: I'm not going to use the Groupon #1**************. Do not want Groupon Bucks. Requesting a refund into account that was charged for purchase
GuesDennis Shoemakert User: I would like to speak to a supervisor
Nokukhanya P: I understand your frustration. Due to unprecedented contact volumes during this difficult time, our support staff is busy helping other customers, so unfortunately I'm unable to escalate your request.
GuesDennis Shoemakert User: Refusing to let me speak to a supervisor?
Nokukhanya P: I understand you would prefer to speak with a manager, but I'm unable to escalate your issue any further.
GuesDennis Shoemakert User: I don't understand
Nokukhanya P: I'm sorry that I haven't been able to provide you with your preferred outcome. In the interest of supporting our merchants and our customers at large in these difficult times, I've offered the best solution available under the circumstances.
GuesDennis Shoemakert User: I'm also impacted by the circumstances. My business has shut down
Nokukhanya P: I'm very sorry for that these are hard times.
GuesDennis Shoemakert User: But for Groupon to be holding customers money this way is against the law
GuesDennis Shoemakert User: If their are enough people that have been treated this way. This is a class action lawsuit.
Nokukhanya P: I apologize for any inconvenience caused and if I came up with no help. But this is a strict resolution placed by the business.
GuesDennis Shoemakert User: Who is "The Business"/
Nokukhanya P: Groupon.
GuesDennis Shoemakert User: Who at Groupon?
Nokukhanya P: I am not sure of who.
Nokukhanya P: While I understand that you're not satisfied with this solution, I am not able to assist any further with this particular request.
GuesDennis Shoemakert User: Who can I talk to to resolve this issue?
Nokukhanya P: At this point, there is nothing more we can do regarding this request.
GuesDennis Shoemakert User: Not acceptable
Nokukhanya P: I'm very sorry for the trouble.
GuesDennis Shoemakert User: Groupon is sorry for stealing $992.96
Nokukhanya P: Is there anything else I can help you with today?
GuesDennis Shoemakert User: Yes. Credit my account for the cancelation of Groupon #1**************
Nokukhanya P: I've canceled the Booking and issued a refund to Groupon Bucks. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.
GuesDennis Shoemakert User: I do not want Groupon Bucks. I want a refund as stated in Groupon contract
Nokukhanya P: I will leave your account as is.
Nokukhanya P:. Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks.

Asked for a refund for Groupon purchased 1/29/2020. #1**************. Policy for a refund was in effect. Went to site, refund button to credit your account was available, but not active. Only way to get $9992. 96 refunded was in Groupon Bucks. I do not want Groupon Bucks. Not policy when I signed up. Went to chat room no help, only Groupon new policy. Would not allow me to talk to a Manager. So Groupon has $992.96 of my Money in their account as Groupon Bucks? Unacceptable. Will talk to my Attorney. Make a class action lawsuit.

Let me start this review off by saying 1. This is my first time using groupon and my last! And 2. I work for a hotel so I know how they correspond with third party bookings and such.
To begin with, I booked my room for The Liki Tiki Resort for my birthday trip in June. I go to this resort twice every year and of course all ways try to find the cheapest way to book the rooms. My friend recommend Groupon after I recommended the resort to her for her birthday trip, so I decided to check groupon out, the price was way better than the other site I had checked out. The even offered free cancellation up until four days before my check in date, without any extra fee. All of this was just amazing, so I spoke to my mom and we agreed to go ahead a book the hotel room before it sold out, with it did. While making the reservation I was using my mothers card and her name and all that Jazz, since I am only turning 20 and the card is under her name. Remind you, I am a front desk agent so I know in almost all case in order for a guest to check in the card has to be under their name. So, I book the room with no issues using my mothers name, received the confirmation, and thought I was all set. Now a couple of weeks later I go and check out my reservation on groupon to make sure everything was how it should be. I sign in and proceed to my reservation and low and behold my reservation was now under my name and not my mothers. Immediately after seeing this I searched for a way to change the name on my own, once I figured out I couldn't do that I had to find a way to get in contact with groupon since they don't have a phone number (MAJOR RED FLAG). So I go through their online live chat to speak to an agent, I explain to them my situation and he informs me that he cannot change the name on the reservation I would have to go directly to the Resort WHICH IS A LIE! When booking a reservation with a third party they are the only ones who are authorized to change your booking not the hotel. So I decided to humor him and contact the resort, he gave me the reservations department and I asked him is he sure about the hotel making the changes and not them. I decided to give him the benefit of the doubt and called in to the reservation department, as I expected they could not change that name on the reservation which I already had known. But not only did the representative told me that she cannot change the name but also I will not be able to check in due to my age, even if she is there with me and she cannot check in because it is under my name. So now i am more than a little upset because not only is a mistake on their side messing up my vacation I am possibly not going to be able to get a refund if I do decide to cancel because I cannot check in. So I contact groupon a second time explaining everything from the name change to the agent that flat out lied, and then requested to speak to a supervisor like the lady from the resort recommend I do. The agent agreed that she will transfer me but instead she ended the chat now I'm frustrated. Not only am I getting the run around but I still have not had anyone resolved my issue. So for the third time, I reach out to Groupon and tell them everything and again request for a supervisor, the agent told me to wait while he transferred my to the supervisor. So I am waiting for about 20 minutes for this supervisor when the agent tells me that there is a delay in the service and the supervisor will just give me an email to try and resolve the issue. I told this is fine as long as the name is changed on my reservation, I get no response for another 20 minutes and I keep checking back to see if I did or not. Finally a little later on I see he has transferred me to a supervisor and the supervisor ended the chat due to no reply, mind you I'm still under the impression I am receiving an email instead of a live chat. Finally fed up and frustrated I contact Groupon for a FOURTH TIME explain everything again FOR A FOURTH TIME and request a supervisor yet again for the THIRD TIME! The agent agrees to transfer me to a supervisor yet again, then he has the nerve to tell me " Unfortunately we do not have an option to transfer the chat to a Supervisor." When mind you I have been transferred to a supervisor before actually twice because once before they transferred me to the wrong department supervisor, BUT A SUPERVISOR NONETHELESS! So the agent and I go back and forth for a while about how I "Cannot be transferred". When all I want is a simple name change, it would literally take them about three minutes to change the name but yet they are giving me the run around, at this point I am 4 hours in trying to get groupon to DO THEIR JOB! Finally the agent says that they will contact their outbound department to call to the resort to change the name on the reservation. Something that could of been done in 5 minutes, but took them 4 hours to do this. I have yet to see a change in my reservation and no one has contacted me.

I have found some great deals on this site. However, you need to be careful to read the fine print. Many of the deals have expiration dates, blackout dates, certain conditions that must be met or other inforn xydg6vxbhfcu4yu776fr4esx2r00oineed to make sure that what you are buying is what you think it is. All in all, most of the deals on here are very good buys.

They refuse to refund $99 even though they screwed up on the dates, and so I cannot attend this event... they prefer to screw me over with "fine print" which still does not indicate that the dates may be changed... they could have saved the time and simply said "Screw you"

[Florefes F] Thank you for contacting Groupon. My name is Florefes F
[Florefes F] Hi Michael.
[Florefes F] I'm sorry to hear you're having issues with your order. I'll be more than willing to assist you and look into this further.
[Florefes F]
Please bear with me for a minute or two while I check your account.
[Florefes F] Hi Michael, are we still connected?
[Michael] Yes... this is unacceptable so please refund $99
[Florefes F] What seems to be the issues for this voucher?
[
[Florefes F] As I've check the deals Fine Print of this deal, it is stated that "Credit card required for reservations and day of event."
[Florefes F] Please check the link for further information. https://www.groupon.com/deals/the-motorsport-lab-61
[Michael] And that makes sense, 1 to BUY the deal and 2 to verify that I am the person who bought it... NOTHING MORE
[Florefes F] It's perfectly understandable that you're very upset about what's happened.
[Florefes F] I would love to honor your request, however, I see that you purchased this on 11/18/2016, which is outside of our 3-days cancellation window. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.
[Florefes F] After 3 days from purchase, all sales are final. We are unable to honor your request as the merchant confirmed honoring Groupons. We only issue refunds if the business is unable to provide the services offered in the deal. If this will no longer work for you, you can certainly give it away as a gift.

[Michael] Well in that case your company defrauded me! You sold me something requiring additional demands which were not disclosed... PLUS the date was changed! I know very well that this was expected to be on April 7-9 now they have changed it to April 14-16... that is not okay either as I am leaving town. REFUND
[Michael] This very same company has done this work in Greensboro each of the last two Easter weekends, where I would be this time as well... and they have changed the dates! REFUND is expected.
[Florefes F] For future reference, please consider to check Fine Print because on the original screen where you're purchasing this deal, we included a "Fine Print" section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.
[Florefes F] We apologize however we are unable to issue refund in this case.
[Michael] You can do anything you want to do... you simply refuse to do so. This is WRONG. You have sold me a product that was not fully disclosed and the dates of the event were changed. Talk to a manager immediately. I expect a refund today
[Florefes F] Please stay on the line while connecting you with my Supervisor.
[Michael] ok.
[Florefes F] Sorry to keep you waiting. My Supervisor will be with you shortly.
[Abner F] Hi Michael.
[Abner F] This is the manager.
[Abner F] How are you?
[Abner F] Let me just go through the chat convo so, I could assist you further. Alright?
[Michael] Abner... I went to a lot of trouble to verify dates as I am leaving town in April gone from area April 14-30. This event was scheduled the prior weekend April 7-9... now it has been changed to April 15 and 16 only. That in itself should refund the $99... not to mention the undisclosed details
[Michael] I confirmed those dates, April 7-9, with Groupon as they were not originally included in the offer last November
[Michael] After checking the reservations screen the ONLY Date available is EASTER DAY at 8am, then 9am and 1pm. I'll be nearly 300 miles away in Greensboro I would NEVER have purchased this voucher if I knew that the dates would be changed on me.
[Abner F] Upon checking here, there was no date change happened.
[Michael] NO NO NO... I confirmed these dates Arpil 7-9 with GROUPON... I have had it on my calendar since November and had planned on participating on FRIDAY APRIL 7... either the dates were wrong or Groupon screwed up and told me the wrong dates. There was no dates listed originally and I surely wished that I had kept the GROUPON email to prove it.
[Michael] So, you are telling me that GROUPON is simply going to screw me over even though GROUPON made the mistake... YOU told me the dates April 7-9
[Abner F] Let me look.
[Michael] Hello?
[Abner F] We highly suggest to contact the merchant with any issues.
[Abner F] That should do it.
[Abner F] About your request, we will forward it to the Account specialist and see what happens.
[Abner F] I understand you want to cancel the order however, as much as we would like to help you out cancel the order and give you a credit or refund however, we're unable to do anything else since it's beyond the 3-day cancellation window. You may use it yourself or gift it to someone else or you could even sell it. That is the only best thing that we can do right now.
[Abner F] I'm so sorry for the disappointment and I wish I had better news for you. Is there anything else I can help you with?

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They took my money and never gave me my service.