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GrouponReviews 5,284

1.8

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Groupon Reviews Summary

Groupon has a rating of 1.8 stars from 5,284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 242nd among Daily Deals sites.

service
681
value
624
shipping
459
returns
532
quality
536
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Rosie M.
Texas
5 reviews
16 helpful votes
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I ordered a dress online from Ideeli and then I read the reviews here. They really had me scared and regretting my decision! However, my order ended up shipping 5 days sooner than it was scheduled to, and it arrived very soon after. Nothing was wrong with it, and it was the correct size. They even shipped it with a hanger, but I will say I don't feel the dress was packed tightly enough (I could feel it moving around in the box). I don't doubt that all these people had really unpleasant experiences with Ideeli, but mine was actually exactly what I would expect from a site such as this. I had no problems at all.

Date of experience: July 26, 2010
DeeDee L. — Groupon Rep
over a year old

Hi Rosie: Thanks for the comment. We aim to give our customers premier service, so it's always a pleasure to hear about positive shopping experiences. Thanks again, and happy shopping.

Jason Faria
Customer Service Manager

Ideeli, Inc.

Indiana
1 review
3 helpful votes
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Maybe all of the complaints have made a difference in their customer service because I ordered a blouse on Monday, 7/19 and recieved it Thursday, 7/22. This was my first purchase and I love the blouse.

Date of experience: July 22, 2010
DeeDee L. — Groupon Rep
over a year old

Hi Barbara: So glad to have you as an ideeli member, and congratulations on the first purchase. We look forward to giving you more great shopping experiences in the future. Thanks for getting in touch, it's a pleasure to hear from you.

Jason Faria
Customer Service Manager

Ideeli, Inc.

New York
10 reviews
35 helpful votes
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Somehow I feel this site is overrated... I liked it at first, but they have not been maintaining it...

Date of experience: July 22, 2010
Wisconsin
1 review
8 helpful votes
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Groupon charges advertisers so much that in the end it's not worth it. Customers buying certificates pay up front only to find out offer is very limited or has expired. I would avoid Groupon and look for other savings from local vendors.

Date of experience: July 22, 2010
Virginia
2 reviews
7 helpful votes
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Atlanta Photographer got $70,000 over nite. GREAT?

Is this a problem?

According to her deal:

Assume she has hour setup/travel per.
Add one hour for shooting.
Add hour to get to next session.
Add half hour to make dvd.
1+1+0.5=2.5 hours for $49 or $19.60/hr not too bad

But if you are the last one to be shot (1,800 sold) your kids may have graduated.

She has sold 4,500 hours of work time.

Who thinks there will not be a lot of pissed off customers?

Date of experience: July 21, 2010
GB
1 review
13 helpful votes
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They need to change the way they do business.
Many customers don't know is they take 50% of sales form business.
For example if regular price for massage is $ 50 an hour, they will require salon offer 50% off coupon, that means salon will sell $25 an hour massage.
Group on will take 50 % of whatever sales. So that mean the salon get $12.5 for an hour massage! If you are stylist, would you do $12.5 an hour massage for customers?
So, no away salon can offer very good massage for one hour. At the end they have to give you nasty, quick... whatever value $12.5... in the real life You get what you pay for, but in this case yoy pay $30 massage and you only get $12.5.

Good luck

Date of experience: July 20, 2010
Oregon
1 review
3 helpful votes
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Groupon is amazing!
July 20, 2010

Groupon is amazing! I have gotten so many great deals, that whenever I want to go out to eat, I just buy a groupon so I can save money and venture out to new restaurants. I wanted to give Groupon a GREAT review b/c I recently emailed them asking for a store credit for a $49 facial i bought a month ago. I didn't read the fine print which said,"only for new customers." I got a facial from this business about 10 mos ago so when I called to make an appointment, i couldn't use it. I emailed groupon with my situation and they immediately gave me $49 in my account. Everything has been 50-90+ % off and all great recommendations. Couldn't live without this website now!

Date of experience: July 20, 2010
California
1 review
3 helpful votes
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I ordered two sky dresses off ideeli in mid-June. They clearly stated on their website that it would ship on July 13-19. It shipped on the 13th and I just received the package. Both dresses are awesome... problem is that I'm probably in between sizes, XS and S but got XS. Otherwise, the price was great and I couldn't be happier!

Date of experience: July 19, 2010
DeeDee L. — Groupon Rep
over a year old

Hi Valerie: We're so glad you had a great shopping experience. Thanks for the kind words, and being an ideeli member.

Jason Faria
Customer Service Manager

Ideeli, Inc.

Florida
3 reviews
1 helpful vote
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Really great customer service - UPS messed up my delivery, and Ideeli reshipped free of charge even though it was totally not their fault. No hassle and quick response.

Date of experience: July 19, 2010
DeeDee L. — Groupon Rep
over a year old

Hi Cynthia: It's great to hear from you. We hope you have plenty more positive shopping experiences with us in the future. Thanks for the comment.

Jason Faria
Customer Service Manager

Ideeli, Inc.

Washington
1 review
2 helpful votes
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Love it
July 19, 2010

Love it. Have referred many of my friends. They like it too.

Date of experience: July 19, 2010
California
6 reviews
27 helpful votes
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Groupon is the best thing ever. Great deals galore. Just got back from White Water Raftng at half the cost the others in our boat paid. Used many times, never a problem. Just make sure to read about each deal (expiration, when its valid, etc). Highly Recommend! Hundreds of cities worldwide! Visit http://tinyurl.com/groupon-com to sign up.

Date of experience: July 17, 2010
Maryland
5 reviews
16 helpful votes
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I live in the Baltimore area and have been subscribed to Groupon for like 3-4 months now. I think that the concept is awesome and is really capitalizing upon the "social" part of the internet.

I have purchased 3 groupons that were mostly food related, because I love to eat out! The groupon changes daily and it's typically around 40-50% off. The reason that I only rated it 3 stars is because LivingSocial its main competitor has also launched in the area.

Since then livingsocial has offered more interesting deals at the same prices. Groupon has about 60 million dollars more in funding so I would be expecting something greater from them... they have yet to deliver.

Date of experience: July 16, 2010
Texas
1 review
4 helpful votes
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My e-mail has been given to mannnnnny other selling sites. I have unsubscribed to Groupon and all the spam sales e-mails I am now getting. I get 3 to 4 unwanted "deals " a day from peole who have gotten my address from Groupon. And I unsubscribe to all but I keep getting more. Groupon people... please make these people you give my e-mail to, to unsubscribe me like I asked them to.

Date of experience: July 15, 2010
California
1 review
6 helpful votes
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Don't buy from here unless you don't mind being charged for something only to never receive it. I love the $10 shipping charge - what exactly does that pay for if they never ship it?

I ordered something from ideeli, then three weeks later ordered a few things from Gilt.com. Both the Gilt.com things are here and wonderful. The ideeli stuff is nowhere to be found.

Also, I almost bought a pair of jeans off ideeli yesterday then found the exact same thing on overstock.com only CHEAPER and $1 shipping. LAME.

Date of experience: July 14, 2010
DeeDee L. — Groupon Rep
over a year old

Hi Alli: I apologize for any confusion. Please let us know the order number so we can look into this immediately. You can reach us at [email protected], or [email protected] right away. Thank you so much for getting in touch with us, and being an ideeli member.

Jason Faria
Customer Service Manager

Ideeli, Inc.

Arizona
2 reviews
5 helpful votes
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I should have done more research on this site before signing up, let alone buying anything. They have cute clothes at a reasonable discount, but their shipping is absolute $#*!. I ordered a single dress... a month ago. I just got an email that my billing information has been received but nothing has been sent. Absolutely frustrating. I'm going to assume I won't get this dress for another 2 weeks (minimum) and hopefully I will be surprised. Doubt it.

Date of experience: July 13, 2010
DeeDee L. — Groupon Rep
over a year old

Hi Lauren: I apologize for the delay. We list every shipping expectation by even, and never charge until the order ships. However, depending on the distance it can take between 1-6 buisiness days to arrive via UPS ground. If you would like a status update on your order, or have any questions, please do not hesitate to contact us directly at [email protected]. Thanks so much for reaching out to us, and being an ideeli member.

Jason Faria
Customer Service Manager

Ideeli, Inc.

Virginia
1 review
24 helpful votes
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Wow, all these reviews and I don't see any from those who are REALLY hurt by Groupon, the busiesses. I heard about Groupon a few months ago and decided to give it a try for my business. For starters, actually getting ahold of a human being is like pulling teeth. Theyr're not up front about how much it'll cost the business, either. When I FINALLY got ahold of them, they were terribly pushy about making me offer more & more & more for less & less & less. They don't give a rip about what it'll cost the business. Tehy're a hard sell, saying things like how it doens't cost, you get paid to advertize. B***S***! Are they forgetting that I have to fork over the tangible item, and all they're doing is posting on a website? At what we finally 'agreed' on (I feel it was a petty one-sided agreement), taking what I'd get for each groupon and my cost to produce the item & staff dealing with the groupie, I'm looking at about a $5 loss for each one sond. They don't care. So in hopes that this would get me some new regulars... so now I'm in the 'approval' process... apparently to see if my business is good enough for them! I haven't heard from them in months. I'm sure they'll come begging when enough businesses get smart & they don'thave someone for their deal one day.

Date of experience: July 12, 2010
Kansas
1 review
1 helpful vote
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I don't review sites because I never have any strong opinions on them good or bad. I stumbled upon ideeli through another site and immediately bought a blow dryer off of there that I had been wanting forever and just happened to be serendipitously available that day for a ridiculously low price on ideeli. I usually read reviews before to scope everything out before money is involved, but in this case I took a risk. Luckily I did because these reviews in no way reflect my experience with ideeli. I started to expect super slow shipping based off the reviews but my blow dryer came in less than a week, as fast or faster than any other site I'd buy from. So if shipping speed is a concern, maybe they have fixed a glitch or two.

Date of experience: July 11, 2010
DeeDee L. — Groupon Rep
over a year old

Hi Emilia, as they say: the bigger the risk the bigger the reward. We’re glad you took the leap with us, but want you to rest assured that we do offer the reward without the risk :) Happy shopping.

Jason Faria
Customer Service Manager

Ideeli, Inc.

Florida
1 review
2 helpful votes
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I was terrified after I made my first purchase from Ideeli and then read this site. I was like what in the world did I get myself into.
Well:
(1) It states on their website next to every purchase made that the item will not schedule to ship for approximately 3-4 weeks after purchase.
(2) It states you will be charged upon receipt of the order placement and shipment is scheduled to depart their warehouse.
(3) Shipping states to allow another 7-10 business days

They far exceeded those expectations. I received my order 7 business days after ordering it! The item was perfect; in its original packaging.

I am not stating this site is perfect. I am sure it has its fair share of issues. However, I do think that people do not read what the site says and then get angry because they don't receive their product for 2 months (which according to their site is all they promise, no more no less).

Date of experience: July 9, 2010
DeeDee L. — Groupon Rep
over a year old

Hi D: Thanks so much for the support. It's great to hear that you enjoyed your shopping experience with us. Feel free to reach out to us with any questions you have in the future, and thanks for being an ideeli member.

Jason Faria
Customer Service Manager

Ideeli, Inc.

Arkansas
1 review
4 helpful votes
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Can't sustain these deals or the businesses that are booking these deals will not be able to fullfil obligations

Date of experience: July 8, 2010
Virginia
1 review
3 helpful votes
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I'm so surprised to see negative reviews here. I live in DC and have used Groupon about 4 times so far, all with outstanding results. I've gotten 50% off The Melting Pot (still my favorite, I hope that coupon comes around again soon), a super cheap massage, and tickets to a wine tasting. Another time, I was just about to buy a membership to my local yoga studio, when I got a Groupon offering 60% off to that very same studio! I spent $45 instead of $108. Every time I ordered a Groupon, I received confirmation and a receipt within 24 hours. It seems like maybe some people are just in a rush to accuse everything online to be a scam--you have to understand that you aren't their only customer, and sometimes orders take a little longer than usual. Sure, you have to be careful on the internet, but Groupon is 100% legit. Like any other business, I'm sure it makes mistakes, but I'm sure a lot of these complaints are also due to people not reading the fine print. I look forward every day to seeing my new coupons--give it a try, it's awesome!

Date of experience: July 7, 2010

From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.


groupon.com
Chicago, IL, United States
+281