GrouponReviews 5,284

I purchased my first discount this morning. Tonight my credit card was charged for ten -- 10! -- ADDITIONAL charges in various amounts. I looked at my Groupon account and discovered that gifts were sent to TEN people that I've never heard of. THIS IS A TOTAL SCAM; RIP OFF; FRAUD. I immediately sent an email but haven't had any reply; not even an automatic "be back with you later" response. I telephoned the number listed on the website under the contact information. I got a typical "thanks for calling" but "we're closed" recording. I left a message for them to call and described my complaint. I do not expect to hear from anyone. What worries me the most now is that these jerks have my financial information.

I didn't realize that business owners got 50% taken off their profit. No wonder they tried to make it up out of me by changing terms, removing previous discounts/internet deal that had nothing to do with groupon. I ended up paying more than what groupon deal promised, got myself locked into a deal where the business owner and I no longer see eye to eye because we fought over terms being changed. At the end, business owners lose in all counts because customers like me (who got harrassed and pushed by business owners who try to recover profit) will not come back after the committment period. All the negativity generated from these initial transactions will come back to haunt business owners. RECOMMENDATION: don't use groupon. Bad deal at the end.

I was on ideeli for a long time but never really bought anything from them until this month. They had some great lingerie deals so I bought 5 sets of lingerie for my upcoming honeymoon. Then they also had a JS Boutique and Majorica pearl jewelry deals the next day so I bought a necklace and a dress. I also placed an order for Jarden necklace and earrings the next day. Yes, I went crazy for three days straight. AND THEN I read the reviews on sitejabber and FREAKED OUT. I was so paranoid that my order would get messed up (I'm not a risk taker), so I tried to cancel my orders but the first two were too late to cancel since it's been a few days already so I just cancelled the Jarden jewelry order.

I got my lingerie sets and my Majorica necklace in the mail yesterday and was totally psyched! I immediately checked if all the bras and panties were correct size as I've read how they mess up sizes and all 11 pieces were in correct sizes! The pearl necklace was also very lovely. I haven't gotten the dress yet but I'm not worried anymore as my other stuff came in just right. Yes, it takes longer than other online shopping centers. Mine took about 2 weeks from the day of order. But it's understandable as they deal directly with the merchants to lower costs, so they themselves are awaiting for the merchants to ship the items to their warehouse. Hautelook is also like that, I ordered two watches and it took less time than ideeli but still like 10 days of waiting was required. But I got the watches in the mail yesterday too and was SO happy! Both websites clearly say when the expected shipment will be, so you should know before you order that it'd take a while to receive the item. Ideeli also included UPS return label stickers in the box (I guess they heard too many complaints and fixed the issue). I'm now regretting that I had cancelled the Jarden jewelry order. Oh well.

Get this... The website has some of the coolest stuff BUT the have "expected delivery dates" When I first signed up I was like "ok, I am cool with that" What they do not tell you is that they would be two days late when shipping your order.

BUT HERE IS WHERE IT GETS GOOD... If you placed an order of two or more items, they will ship them separately! You would get one of the items of your order, if lucky, on time but they would ship each other item days, sometimes weeks from the "expected delivery date." I am so fed up!

Just do not order any fragile stuff. I order 4 sets of dishes. I got the box and everything WAS BROKEN IN IT! But it is ok, right? Stuff like this happens every time you order fragile stuff. WRONG! I opened the box and they package the dishes in a box with no protection what so ever. No bubble wrap, no tissue paper. HECK! I would have been OK with newspaper. But no. They just dunked in a box and shipped away... No care in the world. Who in the world ships like that?

I would have been like "ok, its broken. Happens. I will let them know and they will reimburse me or replace the items." But what ticked me off was that they did not wrapped it for protection. I mean, I am a customer, I am paying for this stuff... Give me a break.

Groupon is awesome, at least in the Boston area, especially for gifts. They do 1 day sales for services and restaurants, like $20 for $50 gift certificates, or half off helicopter training school. They recently did a 3-month gym pass to a ritzy upscale gym for $27 that would've cost at least $350 otherwise! They typically only offer one sale each day, and a new one each day, so I find myself checking in often to make sure I don't miss anything :) Just make sure you ALWAYS read the fine print before buying! There are always restrictions! Such as, must be redeemed by June 1st, or only valid for 1st time customers, and they don't waiver on these restrictions so be prepared!

Discount sites like Groupon are sure to fail because their model preys on desperate businesses. They may be profitable, but it simply isn't sustainable. They persuade desperate businesses to offer steep discounts, and then take half the face value of any coupons sold. The business is left with a loss, and Groupon profits by doing nothing more than taking advantage of one's desperation. These leeches can't fail soon enough for me.

This is the worst shopping experience ever! I finally got the things I ordered, but I can't tell what size they are vs what I ordered (NO info on the packing slip, except the quantity and item description). They are two of the UGLIEST things I've ever seen (definitely not as described/pictured) and now, apparently, I am only allowed TO RETURN FOR STORE CREDIT ONLY. Who has that barberic shopping rule anymore? And why didn't I see that on the website, because I sure wouldn't have made the purchases in the first place!

This is an ingenius idea. I am a marketing sales rep (not for groupon) and I have seen and heard most everything, and so have business owners. Groupon has taken permission based advertising to the next level. The potential customer has asked to see the deal of the day through their email inbox and make a purchase if they so choose. The business receives the money upfront and the customer can use the groupon whenever they decide too, before the expiration date. From an advertising stand point this is a WIN WIN.

I order often from the many sample sale websites and ideeli is in my top four favorites catergory. Yes, their shipping is slow. I think they wait for items to be shipped from manufacturers to their warehouse or something like that before shipping to the customer... the refund process is even slower. That said, I have gotten some wonderful clothing from them at fantastic prices. I never order anything that I need in a hurry. I have never needed to call customer service so I can't speak about that. A refund did take almost 3 weeks while Ruelala.com's refund was almost instantaneous, They definitely could use improvement but I haven't given up on them yet. For me the positive outweighs the negative.

Absolutely horrible! I will never shop again on this site. I shop mostly on internet, and this site is the worst I've bought from. Bought two dresses, both were eligible for return for 14 days since the day they were shipped. Dresses were shipped on the 17th of february, I got them on the 22nd. When I tried to initiate a return it said that the dresses were no longer eligible for that! I don't believe there are 14 days between 17th and the 22nd of february! Wrote number of emails, and NO response!
On another occasion, I've ordered a cardigan, and they sent me a sweater instead! When I contacted customer service via email I got no response again. Today I ordered shoes, when I went to pay for them, suddenly my shopping cart became empty, and now it shows that they all reserved. How is it possible?! I will never shop again on this site, and would never again recommend it to anybody. What a shame.

I am not surprised to see all these bad reviews about Ideeli. The item I ordered was not only shipped days (I am not talking about a few days!) after the expected shipping date but something happened in transit and I didn't receive anything 10 days after the item was shipped. Wondering what was going on, I contacted customer service - a few days later, they got back to me saying "the item was shipped on (the original shipping date)"... DUH! (and no apologies or no explanation about why I still haven't received my item) I concluded it was useless to contact Ideeli again so I contacted the carrier instead. Within a few hours, I received a call back from the carrier. Apparently the package was missing the address lable that the carrier needed to contact Ideeli and get information to complete the delivery. Hearing this, I immediately contacted Ideeli asking for a refund because the item was arriving just about a month after it was supposed to and if I knew it would take that long, I wouldn't have ordered it in the first place. All Ideeli offered me was a store credit (like I am gonna deal with these people ever again!) when they are clearly at fault shipping the package without a label...

For the most part, groupon is a good concept run by greedy people. What does that mean for the business it advertises? Not so good. For instance, what consumers don't know is that groupon group takes 50% of the price of the groupon and gives 50% back to the advertiser. This means, the advertiser gets 25% of the groupon amount. Groupon gets the same amount for simply posting it on their site. Can someone say, unbalanced and unfair? I would recommend groupon to businesses that don't take too much of a hit to advertise with them as it is a very expensive form of advertising.