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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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This was my 4th time hiring a car with GreenMotion and the customer service has always been great. I have found the staff to be friendly and knowledgeable. Valter served me today and even though he is new and still learning I still received excellent customer service from him.
Clean and new vehicle exprience with customer centric rental team. I'll recommend Kanyon office team to all my network. Thanks a lot( special thanks to Yunus Emre- drop/ delivery team)
Hi Yelda K,
Thank you for your five-star review.
It is great to hear that you received good customer service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The whole process was outstanding, from pickup from the airport to car return. Thanks to the staff:-)
Hi Christakis E,
Thank you for your five-star review.
It is great to hear that you had a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick and easy with the bus to reach and quick till you have the car
Even better then the big ones
Hi Markus F,
Thank you for your five-star review.
We are delighted that you had an easy rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Is the best company rental car in marroco I wanna come back.I'll take from this company only
Hi Mohamed A,
Thank you for your five-star review.
We are delighted that you find Green Motion to be the best rental company in Morocco and only wish to rent with us in the future.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We rented a car for the day at IST. Everything was great, very friendly and efficient staff, great price and the car was immaculate. Based on our experience, we will definitely use Green Motion again.
Hi Graham,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs and found our team to be great, very friendly and efficient. It is great to hear that you wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great car ready when we arrived, an enjoyable drive.
More words for number count on the words, nothing more to say on review wasting time.
Hi Anthony,
Thank you for your five-star review.
We are very happy to hear that you found your Green Motion car to be great and an enjoyable drive.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I still have to mention one thing: When I booked it said that the car would have a full tank of petrol. But it wasn't. You have to return the car with the same tank level. But not everyone can judge that well at the petrol pump.
Nevertheless, I can definitely recommend GreenMotion. The car was clean and the service was good.
Hi Marela,
Thank you for your five-star review.
We are delighted that you definitely recommend Green Motion. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hiring a car from Greenmotion was a reasonable price and the procedure for pick up and drop off was efficient and quick. The free bus service from the airport was very good. We got the keys quickly despite arriving earlier than expected. We weren't pressured into taking out additional insurance although it was offered.
Hi Leslie,
Thank you for your five-star review.
We are thrilled that you once again chose Green Motion for your rental needs and that you received good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
When receiving the car at the Newcastle upon Tyne branch. I was informed I would have to pay a £400 refundable deposit upon the return of the vehicle in good order. Upon return the paperwork was signed to say it was in good order. It has been over a month now and I was been in touch a couple of times with customer service to get the deposit paid back. This is unacceptable.
Hi Jack,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected].
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Snelle afhandeling op de luchthaven. Foutje werd snel en efficiënt opgelost. Ook het inleveren liep perfect. Meerdere keren van deze maatschappij een auto gehuurd. Ben zeer tevreden.
Hi Joop,
Thank you for your five-star review.
It is amazing to hear that you had a perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fast service at the airport of Riga with motivated and kind personal. Clean and new car with upgrade
Avoid this little companys at all cost, went you get there they hit you with hidden fees after hidden fee like the second charge for the insurance,toll fee, 150dls deposit they said they would give it back in couple days it took them like 7 days to get the deposit back
Hi Fabian,
Thank you for taking the time to review us.
We are very sorry to hear that you incurred additional costs when renting with us. In order for us to look into this for you, we kindly ask that you contact us using the form at www.greenmotion.com/contact
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
***GREENMOTION CAR HIRE - CITY AIRPORT***DO NOT UNDER ANY CIRCUMSTANCES HIRE A CAR FROM THIS BUNCH OF THIEVES! They have charged me £68 for a £2.50 oversight on the Dartford crossing. Yes, it's in the contract and it's called an "Admin Fee" but it's just a way for them to make money out of you in other ways. I paid £68 for an email as I paid the late payment of £2.50 direct. I WAS a loyal customer of this bunch of crooks, using their cars numerous times but for the sake of £68 they have lost my custom permanently!
WARNING! THEY PUT A CHARGE ON YOUR CREDIT CARD FOR A DEPOSIT OF £1200 MINIMUM SO THAT THEY CAN TAKE MONEY WHEN THEY LIKE AND THEY DON'T TAKE IT OFF AFTERWARDS LIKE THEY PROMISE, SO MAKE SURE YOU GET IT TAKEN OFF BY YOUR BANK. BECAUSE OF THIS AND THE INEPTITUDE OF MY BANK " NATIONWIDE" NOT BLOCKING THIS CHARGE, DESPITE MY REQUEST, I HAVE HAD TO SHUT DOWN MY CREDIT CARD AND I AM LEAVING NATIONWIDE TOO.
Hi Don,
Thank you for taking the time to share your experience with us.
Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. To clarify, this charge is not to provide you with a notification of the fine, as it is the responsibility of the issuing authority to do this. We would also like to take this opportunity to confirm that this charge is stated in our Terms & Conditions, which can be found at www.greenmotion.com/terms. We apologise for the inconvenience that this charge has caused you. Our team would be happy to look into this for you, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Hi Marcin,
Thank you for your five-star review.
We are happy to hear that you find our team to be great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The booking was very easy and fast. I would recommend it to others
Hi Mitul,
Thank you for your five-star review.
It is great to hear that you received good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was really easy to book my car choosing additional services.
Hi Rosario,
Thank you for your review.
We truly appreciate your three-stars, but would like to know how we can improve for the future. If you have any feedback for us, please feel free to reach out to us using the form at www.greenmotion.com/contact.
Thank you for your assistance. We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
There seems to be an issue with the quoted rates on the website. Changing my booking from 14 to 15 days increased the price by over 60% so i booked 14 days
Hi Imtiyaz,
Thank you for your four-star review.
We are very grateful that you have chosen us for your rental needs on this occasion. We do operate a live pricing system, where prices are subject to change at any time and are based on many factors such as availability and demand. We apologise for any inconvenience that this price difference may have caused.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
Web işlemleri gayet iyi. Fiyat performans da gayet başarılı..
Hi Meric,
Thank you for your five-star review.
It is great to hear that you like our website.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I rented a car last year from your company in Pharos and was happy.
Hi Hans,
Thank you for your five-star review.
We are very pleased that you had a very good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good experience, email answering quickly enough, 2 more characters
Hi Christian,
Thank you for your five-star review.
It is great to hear that you had a good experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Claire,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs and that you always receive great customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.