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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Had an incident and the personnel were very supportive in solving a difficult assistance issue - great result. Insurance coverture very good.
Aluguei uma viatura peugeot 5008 por cinco dias através de um site de aluguer. Quando cheguei à Green motion fis umas alterações, subscrevi seguro total isto tudo feito em 15/20 minutos. A funcionária foi excelente, simpatica e explicou bem os termos do contrato. Na devolução tambem nao tive qualquer problema e foi extremamente rápido. Recomendo
Hi Ricardo,
Thank you for your five-star review.
We are thrilled that you recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good advice and helpful. Only disappointment was the fact we had to pay for insurance that we had already purchased and didn't need to.
Hi Dennis Y,
Thank you for your five-star review.
We are thrilled that you received very helpful and friendly customer service from our Green Motion team. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
After a long day, it was very refreshing to be treated in a professional manner. All the staff we met were lovely.
Very professional and friendly service, I will use them in the future.
Hi Adam,
Thank you for your five-star review.
We are thrilled that you had a quick and efficient rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Bon accueil. Les équipes GreenMotion sont à l'écoute des clients.
Le véhicule correspondait à la réservation
La restitution du véhicule était rapide et sans mauvaises surprises
La navette gratuite entre l'aéroport et le garage est pratique
Hi Guy,
Thank you for your five-star review.
It is great news that you had a good rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Picked up a car from the Cape Town depot which is a little Uber ride from the cruise terminal. The rep Gary? Said he could have dropped the car off at the terminal for us which is good to know. Great day driving the Cape and met him to drop off at the terminal. Really good communication and a nice little Polo for good price.
Hi Rob,
Thank you for your five-star review.
It is great to hear that you received a good car and good service from Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hired a Polo off a cruise ship for a day driving around the Cape. Great way of doing it. Picked up at depot but Gary advised we could have been met at the cruise terminal. Really helpful guy Good car and lovely day driving 163kms around seeing all the sights for a fraction of the cruise excursion costs. Dropped off at the terminal with no hassle handover. Thoroughly recommend.
Very satisfied with my rental car and service provided. Will definitely use again
Hi Michael,
Thank you for your five-star review.
It is great to hear that you received excellent service from our Green Motion team and found us to be excellent value.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Brza i nekomplicirana usluga. Auto bezprijekorno čisto. Rado sam preporučila i drugima.
Hi Natalija C,
Thank you for your five-star review.
We are delighted that you found Green Motion to be safe, fast and competent.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Dobila sam skoro nov auto, a usluga je bila jako brza i nekomplicirana. Transfer od aerodroma do poslovnice i vozač 👍🏻. Cijena isto tako jako prihvatljiva. Zelena karta nije inkluzivna u cijenu i mislim da je malo preskupa.
I used the car not good it old i complete fast and important..
Hi Fawaz A,
Thank you for your five-star review.
We are very happy that you had a good rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The booking process was straightforward and user-friendly, allowing me to quickly reserve the vehicle I needed. The customer service was outstanding, with staff members who were knowledgeable, courteous, and eager to assist.
Hi Dmitrijs K,
Thank you for your five-star review.
We are delighted that you received outstanding customer service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The support people at the Lisbon airport office were amazing! Very friendly and efficient!
Hi Thiago A,
Thank you for your five-star review.
We are extremely happy that you found our Green Motion team to be great people.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very helpful and friendly service
Got the vehicle very quick without any delay
Thanks
Hi Tarun T,
Thank you for your five-star review.
We are delighted that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We took the shuttle bus from Heathrow to the rental location. This was a bit confusing as the bus went at different times than expected and the hire company name had changed. Hopefully that is now sorted out.
The collection was slow as a customer ahead of us wasn't prepared for their rental. However another staff member arrived and dealt with us promptly and courteously.
The car was clean and a better model than expected. Leaving the Heathrow area was ok as the signage was fairly clear.
Drop off was very easy. We took a taxi back to the airport.
Hi Jean,
Thank you for your five-star review.
We are very happy that you find our Green Motion prices to be very reasonable.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This is the third hire through Green Motion as I fly between Sydney and Melbourne, and each time the service level is excellent. From the moment you book to when they deliver me back to the airport their service is first class.
Hi Maria,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs and that you received first class service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The service from the team is first class and they are very friendly and efficient. The service is economical and the shuttle service in Sydney is exceptional.
Hi Paul,
Thank you for your five-star review.
We are extremely happy that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great service, cars are clean, in good.condition, new, affordable rent prices
Hi Ricardo,
Thank you for your five-star review.
We are thrilled that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I got an earlier flight & called for a pick up at the airport. I was informed as I was so early I would have to pay an extra £50. I agreed as I wanted to get going I'd been traveling since 2am! When I got to the office the lovely young woman said as the car was there & waiting I didn't need to pay the early fee. I was so pleased & got on my way in no time after the paperwork was completed. The car had a full tank so I was off. I used the car every day & it was fine. On return the hand over was smooth the inspection went well & I was taken back to the terminal. I will definitely use GreenMotion again on my next trip to Glasgow.
Hi Edith,
Thank you for your five-star review.
We are thrilled that you chose Green Motion for your rental needs and that you wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Jose M,
Thank you for your five-star review.
It is great to hear that you had a fantastic rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had traffic problems and come up just before they close and they waited a little bit more to allow me to fill the tank. My car was also brand new.
Hi Pedro,
Thank you for your five-star review.
It is great to hear that you received good customer service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This was my 4th time hiring a car with GreenMotion and the customer service has always been great. I have found the staff to be friendly and knowledgeable. Valter served me today and even though he is new and still learning I still received excellent customer service from him.
Hi Claire,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs and that you always receive great customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marti L,
Thank you for your five-star review.
We are delighted that you found our Green Motion team to be helpful and supportive.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.