On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was hesitant to use this company as I hadn't heard of them but took a chance and was not disappointed. I got a great car with lots to choose from and no problems at all. The only issue was that my GPS didn't take me to correct place. But this is common in Italy.
Flawless experience, starting with the online booking, received car pick-up instructions, friendly staff and car conditions. Transfer from and to the airport was a useful free service.
Highly recommend
Hi Agnieszka S,
Thank you for your five-star review.
We are thrilled that you highly recommend Green Motion and that you had a flawless experience renting with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
La experiencia ha sido muy positiva. Lo tenían todo preparado a nuestra llegada a la isla. Calidad precio insuperable
Hi Lorena B,
Thank you for your five-star review.
It is great to hear that you had a very positive experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have been renting here 3 times. I always meet hospitality, great service and flexibility. They go an ekstra mile to make me as a costomer satisfied. Will recommend!
Hi Heidi A,
Thank you for your five-star review.
We are delighted that you once again chose Green Motion for your rental needs and that you recommend us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything extraordinary, fast transfer by bus, very friendly staff
Hi Thomas,
Thank you for your five-star review.
We are delighted that you everything was extraordinary with Green Motion rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Mit der finnischen Gelassenheit wurde uns das Fahrzeug übergeben. Das Auto war in einem tadellosen Zustand und wir konnten die Fahrten genießen, was wir auch taten. Rückgabe kein Problem, wir warfen den Schlüssel in den beschriebenen Briefkasten. Alles gestaltete sich problemlos, was wir bis dato von Autovermietungen nicht so gewohnt waren.
Gerne wieder.
Hi Alles Entspannt,
Thank you for your five-star review.
We are thrilled that everything went smoothly with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
From arrival to departure we were treated very friendly and very professionally.
Thank you!
Hi Ahmed O,
Thank you for your five-star review.
We are delighted that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Accueil très amical, le véhicule nous a été livré très propre, prise en charge très rapide. Merci encore!
Ok - nothing to describe, nothing to describe, nothing to describe, nothing to describe, nothing to describe, nothing to describe, nothing to describe
Hi Pawel W,
Thank you for your five-star review.
We are extremely pleased that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent from A to Z.
The staff was so friendly and helpful, it was the first time but absolutely not the last. I highly recommend it.
Hi Mahran O,
Thank you for your five-star review.
It is great to hear that you found Green Motion a trustworthy company and that you highly recommend us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi David,
Thank you for your five-star review.
We are delighted that you found Green Motion to be top and our team to be friendly and efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Am Flughafen wurde ich gleich abgeholt ohne lange warten zu müssen. Kurz danach Fahrzeugübernahme mit sehr freundlicher Beratung.
Bei der Rückgabe auch problemlos und freundlich!
Hi Yvonne,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us using the form at www.greenmotion.com/contact
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Rented from Green Motion as needed a rental close to Heathrow after staying a few nights in London without a car. Nice vehicle choices, new models, came straight out of the carwash so very clean.
Unlimited mileage was useful.
Best way to get there was Bolt/Uber/Taxi as public transport connections not great. After returning the vehicle, we took the airport bus from the hotel forecourt.
And when I say hotel, it is a hotel no more, but a high security asylum facility with no access to Green Motion customers! Nothing to worry about, just to be aware.
Hi Chris,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs and appreciated our selection of vehicles.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good, what more can I say. It does not suck. I found a suitable car from the webpage.
Hi Neeme P,
Thank you for your five-star review.
It is great to here that you had a good rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was good. The only downside was the pickup time which was rather slow. The car was fine. Clean and as described. Not to far from pick up to walk to airport.
Hi Ian,
Thank you for your five-star review.
It is great that you found our Green Motion car to be good and our prices to be reasonable.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff at Green Motion in Horley were fantastic. Very helpful. The whole process was quick and easy. Will rent again.
Hi Kristine,
Thank you for your five-star review.
It is brilliant to hear that you received amazing customer services from our team at Green Motion Horley.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff were great both on collection and the return of the car. Everything went smoothly and we will be using them the next time we are in East Midlands airport.
Hi Valerie,
Thank you for your five-star review.
We are delighted to hear that everything went smoothly with your rental at Green Motion East Midlands.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Collection from the airport to the car pick up point was fairly straight forward.
Customer service was great for both pick and drop off.
Excellent modern car choices, all in great condition.
Hi Andreas,
Thank you for your five-star review.
We are really pleased to hear that you had an excellent rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Dispite all the negatives comments I choose to rent from Green Motion and glad that I did. Gave me a great MG car, pick up was fact and so was drop off.
Location of the Heathrow rental makes it quick to get on the M4 -- no driving into the heard of Heathrow.
Only down side is the walk from office to pick up and the Hoppa bus from the airport takes a while.
But over all, great experience and i will use them again
Hi Aileen,
Thank you for your five-star review.
We are thrilled that you had a great experience renting with Green Motion and that you wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Had an incident and the personnel were very supportive in solving a difficult assistance issue - great result. Insurance coverture very good.
Hi Marti L,
Thank you for your five-star review.
We are delighted that you found our Green Motion team to be helpful and supportive.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Aluguei uma viatura peugeot 5008 por cinco dias através de um site de aluguer. Quando cheguei à Green motion fis umas alterações, subscrevi seguro total isto tudo feito em 15/20 minutos. A funcionária foi excelente, simpatica e explicou bem os termos do contrato. Na devolução tambem nao tive qualquer problema e foi extremamente rápido. Recomendo
Hi Ricardo,
Thank you for your five-star review.
We are thrilled that you recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tom,
Thank you for your five-star review.
It is fantastic to hear that you found Green Motion's rates and services to be great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.