On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
De auto ophalen goed geregeld, terugbrengen was het druk.
Auto was in redelijk goede staat en geen problemen gehad.
Das Fahrzeug war in einem guten Zustand.
Leider waren die Wartezeiten bei der Übergabe und der Rückgabe etwas lang.
Hi Hans-Peter,
Thank you for your four-star review.
It is good to hear that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Petit malentendu à la réception du véhicule car nous avons eu quelques problèmes pour trouver le lieu de rendez-vous à l'aéroport de Thessalonique. Par contre pour la restitution à 3 heures du matin pas de problèmes.
Hi Michel,
Thank you for your five-star review.
We are glad that we were able to accommodate your out of hours return.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly staff, easy collection, superb cars and no hassle return. Green Motion are now my go to rental.
Hi Paul,
Thank you for your five-star review.
It is amazing to hear that you had a great experience with us and that we are now your go to rental service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent customer service, wonderful vehicle and easy location to find.
Hi Pamela,
Thank you for your five-star review.
We are really pleased to hear that you received excellent customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy and smooth check in and out, professional and nice staff
Hi Mohammed,
Thank you for your four-star review.
It is great to hear that you found our collection and return procedures to be easy and smooth.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Tonci,
Thank you for your five-star review.
We are thrilled to hear that you found our service to be professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Gianni,
Thank you for your five-star review.
It is amazing to hear that you have had a positive experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No one waiting at arrivals as advised however after calling the number they were on their way. Only 5 min ride to the collection location.
Hi Stephen,
Thank you for your four-star review.
We are happy to hear that you liked our prices and vehicles.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Marc,
Thank you for your five-star review.
It is brilliant to hear that you had the perfect rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Operatorii foarte ok si dispusi sa ajute daca ai o problema multumesc
Hi Vasile,
Thank you for your four-star review.
We are glad to hear that our team were willing to help you with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fortunately, I was upgraded to the latest Kia Sportage. No waiting, both when I picked up and dropped off the vehicle and the shuttle was at hand on both occasions.
Hi Andrew,
Thank you for your five-star review.
We are delighted to hear that you enjoyed your upgrade.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Patient service on arrival at the office early in the morning off a long haul flight was much appreciated. I drove off in a brand new car which I enjoyed driving and was sad to leave it to leave on another early flight 4 weeks later. Courtesy bus from the terminal frequent and fast. I'll be using GreenMotion again.
Hi Fiona,
Thank you for your five-star review.
It is amazing to hear that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Transaction was easy from booking, to picking up the car and returning the car.
Only issue was that the booked model wasn't available so was offered a slightly smaller model.
Not really a problem.
Have used Green Motion a few times over the years and haven't had any issues.
Service and price have been good.
Will use again and would recommend them
Hi Bill,
Thank you for your four-star review.
It is brilliant to hear that you found renting with us to be easy and we apologise for any inconvenience caused with the vehicle model you received.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Trouble free pickup and drop off.
Good value.
Booked car was not available and was offered a slightly smaller car (Clio instead of Golf)
The larger car would have been better but the replacement was acceptable.
Will use again
Overall will use them again, friendly staff and good value for money
Hi Madan,
Thank you for your five-star review.
It is excellent to hear that you found our team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The operator was in place with the car five minutes after I called him, very gentle and polite and with a good english, the car was more than expected and more than paid with low mileage, the paperwork took a few minutes, car inspection was as in description, I presented my credit card for deposit and I was on the road in about ten to fifteen minutes. I appreciated at the return of the car they returned the deposit in about 4 hours, in the same currency, so no conversio loses. Overall nice experience.
Hi Christian,
Thank you for your review.
We are happy to hear that your experience overall went well. If you encountered any issues that led to your 2 stars, please feel free to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
As a said above, the people who work there were very nice and patient. The service was very quick and efficient. Definitely going to recommend it.
Hi Jaelle,
Thank you for your five-star review.
We are really pleased to hear that you had a wonderful experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Esta sería mi quinta renta con esta empresa y el servicio siempre ha sido de lo mejor, la reservación a través de su página web es muy sencilla e intuitiva
Hi Manuel,
Thank you for your five-star review.
We truly appreciate your loyal custom.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have been refused in the car because I do not use credit card. Other companies, were happy to take deposit from my foreigner card, and I was pleasantly served and got the car within 10 mins. However nor staff was friendly, nor options were offered, ı was advise we can't give you the car due to our policy.
Hi Olga,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a major credit card in the main driver's name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
My flight was late and I wasn't able to get out of the airport till 23:00 o'clock. The guys at Green Motion waited for me to hand over the car and it was a very smooth process. Even during the return, they have assigned someone to take me back to the airport. It was a really good experiance.
Hi Fawzi,
Thank you for your five-star review.
It is amazing to hear that our team were able to wait for you after your flight delay.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was a really good experience with a very good price. My flight was 2 hours late, and the guys waited for me till 23:00. It was a really kind thing to do, I totally appreciate that. The return was very smooth as well with no issue. I will definitely use GM again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for your five-star review.
It is great to hear that you found everything to be well organised.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.