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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very easy to collect my car, friendly staff made this stress free plus sending in advance the information I would need..
After arriving at London Stansstad Airport, a bus took us to the Novo Hotel, right next door is the rental station greenmotion. The employee was very friendly and helpful, so the vehicle handover was quite fast. Knowledge of English is definitely an advantage. It was also not possible to send the registration online, because the system did not accept the German driver's license. (expiration date) and I could not register from home. When I returned it, it went very quickly because I was fulUrlaub Schottlandly insured. The return trip to the airport by bus from the Novo Hotel went smoothly
Hi Hermann,
Thank you for your five-star review.
It is great to hear that you found our team at Green Motion Stansted to be friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Gute Übergabe und Prüfung der schon bestehenden Schäden.
Bei Abgabe unkomplizierter Check.
Hi Geleg,
Thank you for your five-star review.
It is brilliant to know that your rental experience with us was smooth.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We really liked the service, the speed, the wonderful and very clean car. We really enjoyed our vacation and we will definitely rent another car from you. Thank you.
Hi Ronei,
Thank you for your five-star review.
It is amazing to hear that you really liked our service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Airport shuttle was easy to find. Processing at the depot took a bit longer, but was still acceptable. Received a vehicle one category higher than booked, it had done nearly 50.000 km, but was still in good condition. Existing defects were recorded in detail. Return was uncomplicated.
Staff was friendly and helpful. Good service, good price, will use them again.
Hi Manfred,
Thank you for your four-star review.
We are happy to hear that you enjoyed an upgrade during your recent rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy to manage bookings and staff are always very helpful in the Edinburgh office.
Hi Barry,
Thank you for your five-star review.
We are really pleased that you always receive great service from Green Motion Edinburgh.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good service,quick and polite. Will use again.
Car was just right for our needs.
Hi Tudor,
Thank you for your five-star review.
It is great to know that the rental vehicle met your needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This is the kind of company that gives rental agency's a bad name. Phrases like "read the small print", "no refunds " passed the lips of a nonchalant representative. Probably the worst customer experience I have had in years. Luckily I was in a position to walk out / after an attempt to try and charge me almost an extra £200. I will never be back and will encourage others to do the same. There is no need to use green lotion there are many better and cheaper companies around.
Hi Sarah,
Thank you for taking the time to review us.
We are very sorry to hear that you have this opinion of our company. If you have had an issue with one of our rentals, we would kindly ask that you contact our customer services team by emailing us at [email protected] so that we can discuss this with you.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Rented a car in September in Riga.
Car was great, low mileage.
Service was prompt, location within Airport terminal - excellent.
No issues at any point.
Will use Green Motion in future.
Hi Dmitrijs,
Thank you for your five-star review.
It is fantastic to know that you were thoroughly satisfied with the service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent, comfortable and quickly airport transfer, the whole procees quickly, no problem, car clean, personal fine
Hi Peter,
Thank you for your five-star review.
We are delighted that you had an excellent rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pick-off and and car return war very easy and the staff was very friendly. We will come back definitely next year and we hope that this experience will happen twice. Best car rental we ever have in Lisbon and we came here for several years.
Hi Frank,
Thank you for your five-star review.
It is brilliant to know that you had the best car rental with us.
We look forward to seeing you next year.
Kind regards,
Green Motion International Customer Services.
My rental experience with GreenMotion was overall a positive one. The person assisting me (Luca) was very helpful and didn't try to push any extras as some other companies do. The car was in very good condition and the collection and drop off sufficiently quick. The information provided by the staff was very useful. Overall, I would rent from this company again.
Hi Agata,
Thank you for your five-star review.
We are very happy to hear that you found the information provided by our team to be useful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Gavin,
Thank you for your five-star review.
It is brilliant to hear that you find our team to be efficient, friendly and great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good experience with flexibility from staff. Easy pick up and drop off with clean vans etc.
Hi David,
Thank you for your five-star review.
We are thrilled that you had an excellent rental with Green Motion Cyprus.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Allumage d'une alerte au tableau de bord inquiétante. Mais on m'a demandé de ne pas en tenir compte...
Hi Jacques,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by emailing us at [email protected]
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
My experience picking up and dropping off the car was very good. Quick, efficient, and professional.
Location is at a very popular airport parking lot and structure. They are located inside the covered parking.
You take the parking shuttle and will be dropped off right in front of Green Motions office (currently a new trailer). Give yourself a little extra time since covered parking is the last stop. Their pricing is worth the little extra time. I had a nice clean car.
Hi Paul,
Thank you for your five-star review.
We are very happy to hear that you found our team to be quick, efficient and professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fast and friendly service and I had my car ready to go within 15 minutes. I would rent with them again.
Hi Viral,
Thank you for your five-star review.
It is amazing to know that you think we are an excellent company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
A well maintained car and friendly service. All good. Quality at a sensible price.
Hi Richard,
Thank you for your five-star review.
We are very happy to hear that you found the rental vehicle to be well maintained.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Both collection and return went very smoothly. The car was in a great condition and the person dealing with me very friendly. Overall a very positive experience.
Car was clean and comfortable. No trouble in either picking it up or giving it back. All went smoothly. The only thing one has to watch is that the Hoppa Bus runs once an hour for a lot of the day - so, depending on your flights etc. - be ready to have a bit of a wait.
Very seamless hire experience. No delays, prompt service and good customer car
Hi Claire,
Thank you for your five-star review.
We are thrilled to hear that your hire experience with us was very seamless.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was fully satisfied with the service and the performance as well
Hi Danyal,
Thank you for your five-star review.
It is great to know that you had an excellent rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I'm completely satisfied with the customer service plus staff was vey friendly I have been served by Miss Almas she was really friendly as well
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Beverley,
Thank you for your five-star review.
We are delighted to know that our friendly team made this a stress free rental for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.