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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Gatwick Airport: Within a few minutes of our call we onboard the minibus to the pickup point. The driver was friendly, helped with our luggage, and gave us some useful tips on where best to refuel the vehicle. The dropoff was equally as swift and efficient.
I hired a Fiat with Green Motion in Chania. The desk service was fast, straightforward and friendly. The car was excellent also. Returning the vehicle was also quick and efficient. I will definitely rent with Green Motion when I return.
Hi Leslie,
Thank you for your five-star review.
We are delighted to hear that you enjoyed your rental with Green Motion Chania.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Satisfaction was on the same level as the dealings. Even the return of the car was quick, just waiting for the deposit to be returned took a long time.
Hi Ludovit,
Thank you for your four-star review.
It is good to hear that you were satisfied with your rental and we apologise for any inconvenience caused by the delay in return for your deposit.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Muy bien todo,,,buena organizacion,,,y la.persona que me atendió perfecta
Hi Juan,
Thank you for your five-star review.
We love that you had a perfect experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The agent who processed our car hire was well below what we have experienced in past car rentals. The car was great, and the return was speedy and flawless.
Hi Anthony,
Thank you for your five-star review.
We are very happy to hear that you continue to have great experiences with us time after time.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Primeira locadora que foi rápida na entrega. Em 10 min já estava saindo com o carro alugado.
Na entrega foi a mesma coisa, tudo muito rápido e sem atrasos.
Nota 10.
Hi Sandro,
Thank you for your five-star review.
It is great to know that you didn't experience any delays during your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything went good, the staff was really friendly and patient. The car was clean and working well.
Hi Lidor,
Thank you for your five-star review.
It is great to hear that you had an amazing experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy and helpful handover with very supportive staff even when busy. This is the key reason I came back
A shout out to Tristan who stood out above the rest.
Great value and easy systems to navigate (he when I received a parking fine)
Hi Robert,
Thank you for your five-star review.
We are thrilled that you found our team to be fantastic.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We were told we was getting the Toyota chr or equivalent
However we got the the VW t roc, which in my opinion is no way equivalent to the chr in class or speciation.
Other than this the car was ok
Hi Anthony,
Thank you for your four-star review.
We truly appreciate you choosing to rent with us on this occasion and we apologise if the vehicle that you received did not match your expectations.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Ginette,
Thank you for your five-star review.
We are very happy to hear that you have received consistently good service from our team in the UK.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very easy to collect my car, friendly staff made this stress free plus sending in advance the information I would need..
Hi Beverley,
Thank you for your five-star review.
We are delighted to know that our friendly team made this a stress free rental for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
After arriving at London Stansstad Airport, a bus took us to the Novo Hotel, right next door is the rental station greenmotion. The employee was very friendly and helpful, so the vehicle handover was quite fast. Knowledge of English is definitely an advantage. It was also not possible to send the registration online, because the system did not accept the German driver's license. (expiration date) and I could not register from home. When I returned it, it went very quickly because I was fulUrlaub Schottlandly insured. The return trip to the airport by bus from the Novo Hotel went smoothly
Hi Hermann,
Thank you for your five-star review.
It is great to hear that you found our team at Green Motion Stansted to be friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Gute Übergabe und Prüfung der schon bestehenden Schäden.
Bei Abgabe unkomplizierter Check.
Hi Geleg,
Thank you for your five-star review.
It is brilliant to know that your rental experience with us was smooth.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We really liked the service, the speed, the wonderful and very clean car. We really enjoyed our vacation and we will definitely rent another car from you. Thank you.
Hi Ronei,
Thank you for your five-star review.
It is amazing to hear that you really liked our service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Airport shuttle was easy to find. Processing at the depot took a bit longer, but was still acceptable. Received a vehicle one category higher than booked, it had done nearly 50.000 km, but was still in good condition. Existing defects were recorded in detail. Return was uncomplicated.
Staff was friendly and helpful. Good service, good price, will use them again.
Hi Manfred,
Thank you for your four-star review.
We are happy to hear that you enjoyed an upgrade during your recent rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy to manage bookings and staff are always very helpful in the Edinburgh office.
Hi Barry,
Thank you for your five-star review.
We are really pleased that you always receive great service from Green Motion Edinburgh.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good service,quick and polite. Will use again.
Car was just right for our needs.
Hi Tudor,
Thank you for your five-star review.
It is great to know that the rental vehicle met your needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This is the kind of company that gives rental agency's a bad name. Phrases like "read the small print", "no refunds " passed the lips of a nonchalant representative. Probably the worst customer experience I have had in years. Luckily I was in a position to walk out / after an attempt to try and charge me almost an extra £200. I will never be back and will encourage others to do the same. There is no need to use green lotion there are many better and cheaper companies around.
Hi Sarah,
Thank you for taking the time to review us.
We are very sorry to hear that you have this opinion of our company. If you have had an issue with one of our rentals, we would kindly ask that you contact our customer services team by emailing us at [email protected] so that we can discuss this with you.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Rented a car in September in Riga.
Car was great, low mileage.
Service was prompt, location within Airport terminal - excellent.
No issues at any point.
Will use Green Motion in future.
Hi Dmitrijs,
Thank you for your five-star review.
It is fantastic to know that you were thoroughly satisfied with the service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent, comfortable and quickly airport transfer, the whole procees quickly, no problem, car clean, personal fine
Hi Peter,
Thank you for your five-star review.
We are delighted that you had an excellent rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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Hi Anthony,
Thank you for your five-star review.
We are thrilled that you received quick and friendly service from our team at Green Motion Gatwick.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.