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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything is spot on, have no issues before, staff is great, but most ppl just being a d. Ks with complains. Always looking forward to book once gain when time comes
This would be my second time using green motion. My first experience was smooth sailing. Customer service was on point and I was ready to drive out of the parking in little of no time.
Hi Tiesha B,
Thank you for your five-star review.
We are delighted that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
O seguro é muitíssimo elevado não justifica... Não recomendo... o cliente não tem que pagar pelos erros de alguns imprudentes, a justificação foi que teem tido muitos acidentes...
Hi Paul,
Thank you for your review.
We truly appreciate your feedback on our waiver products. We would like to take this opportunity to advise that waiver products are designed based on current repair prices in their respective markets, but we will take this consideration in the future.
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
Welcomed with great customer service and the were immaculate and well maintained.
This will be my 3rd or 4th time renting with you. My only complaint is that you don't have a late service for flights coming in from Malaga around 23:00hrs.
Hi Angela,
Thank you for your five-star review.
It is brilliant to know that you received great customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Second time using you - I decided to go direct this time.
Good service, reliable price, make sure you have credit card with access for the deposit above 2550 GBP to complete reservation on the pick up location.
Hi Jelena,
Thank you for your five-star review.
It is fantastic to know that you received good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good, sometimes with an unexpected upgrade and a collection office with very helpful and experienced staff who have often kept the office open way past midnight just to help customer arriving late.
Hi Gary B,
Thank you for your five-star review.
It is fantastic to hear that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
. I would love to give Green Motion a great review: employees were great, car was decent, the trip-amazing. However, I can't give a good review until my $2K Deposit is refunded, per the contract and promised via email. It has been over two months since returning the car. Would someone please respond!
The service was perfect from Airport collection to Airport drop off. All the staff were friendly and helpful and the car was almost new and clean throughout.
Everything from the airport pick up, the paperwork, the condition of the car, the helpful friendly staff, and the return was straight forward. I will definitely use Green Motion Car Rental again.
Easy website to use and book car through
Los horarios de entrega y devolución del vehículo son bastante tarde, estaría genial poder recogerlo en la madrugada y entregar a la hora que el cliente desee
Hi Magali O,
Thank you for your five-star review.
We are delighted that you found Green Motion to give the best and highest quality car rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Γρήγορη εξυπηρέτηση.
Έρχονται και σε παίρνουν από το αεροδρόμιο και μετά σε επιστρέφουν στα αεροδρόμιο.
Hi Georgios G,
Thank you for your five-star review.
We are delighted that you received very good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Slow to pick up cars (paperwork). Cars not ready. Receiving emails to your phone, then signing, then sending back is akward. Long queue. People in the queue aren't ready with their requirements. The process needs improvement.
Hi Martin H,
Thank you for your three-star review.
We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Kiralamalarımı çoğunlukla kartal şubenizden yapıyorum. Çalışanlarınızın nezaketinden memnunum. Şimdiye kadar çözemediğim sorunum olmadı. Müşteri hizmetleri geri bildirim merkezine de geçmişte söylemiştim. Yakıt politikanızın kullanıcı dostu olduğunu düşünmüyorum. Dolu depo verip dolu depo teslim almanız biz kullanıcılar için daha kolay bir hizmet olur. Kartal şubenizdeki ekonomi sınıfı araçların model paketlerinin biraz daha yüksek olması gerektiğini düşünüyorum. Çünkü artık car play, geri görüş kamerası gibi teknolojiler elzem hala bir elimizde telefonla navigasyona bakmaya çalışmak zor oluyor. İyi çalışmalar dilerim.
Hi Furkan,
Thank you for your five-star review.
We are delighted that you have enjoyed your rentals at Green Motion Kartal and we truly appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have used Green Motion on several occasions, and always found them to be efficient in the booking process and helpful when collecting and returning the car
Hi Peter,
Thank you for your five-star review.
We are thrilled that you find our service to be helpful and efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was a great experience very competitive rates best in Leicester, very simple easy and fast booking and collection no nonsense great cooperative and understanding staff would highly recommend
Hi Basharat,
Thank you for your five-star review.
It is fantastic to know that you received great service and competitive rates from our team at Green Motion Leicester.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car was fine, though not the one I signed up for, was much smaller. Front desk was kind and efficient. They remove $400 CHF from your account and take 30 days to refund it. All car rental companies I have rented from before place a temporary hold and within days of returning the car it is removed. I literally have no more money for my trip and I am not sure what to do. But I've stayed in my hotel room all day because I can't afford a thing. I left all my credit cards at home and the one for emergencies I have already used.
Hi Ivan,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
I always book with Green Motion, usually with my service from Edinburgh Waverley, but I have used the airport service before. Both offices are great. I would highly recommend.
Hi Kathleen,
Thank you for your five-star review.
We truly appreciate your loyal custom and we are happy to hear that your experience of our service is friendly and efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I just won't go anywhere else. I am treated so well and the cars are in great condition. They process the check-in and check out very quickly. It is always a pleasure.
Fui muito bem atendida pela Sara e a experiência com o carro foi positiva!
Hi Shantala,
Thank you for your five-star review.
It is amazing to hear that you received great service from Sara.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Half way through rental car instrumentation failed which meant on the Peugeot 2008 we had no radio/climate/maps/and all car info
Hi Keith,
Thank you for your four-star review.
We are glad to hear that you received great service and we apologise for any issues that you faced with the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I will only use green motion from Stansted airport, I have had so many bad experiences with other companies, this company is fast efficient and very helpful
Hi Amanda D,
Thank you for your five-star review.
It is fantastic to hear that you found Green Motion to be a great company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Ordered a Passat, got something entirely different (an old qashqai). Asked customer support, got a quick reply and a promise about getting back to me. Never heard from them again. Rental went fine, the qashqai did all right
Hi Anders R,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Great price, easy to book, let's see how it works out at the airport and whether or not I'll get the car I booked 🤞
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Hi Jonas S,
Thank you for your five-star review.
We are thrilled that everything was spot on with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.