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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Best car hire at Liverpool Airport.
Always punctual at pick up and drop off,and always do their best to get you on your way as quickly as possible.
Really good, welcoming staff. Paul, the driver was very courteous and helpful. Ritz was professional and although needed to try the extra insurance sell, stopped as soon as I explained my position. No hard sell at all! The car itself was not presented too well, quite dirty, washer bottle empty. The staff were the highlight but the whole experience was generally good
Hi Lloyd,
Thank you for your five-star review.
It is great to know that you found our team to be the highlight of your experience.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Ritz the consultant and Paul the driver both courteous and professional, 5 star plus. Car was mechanically sound but was dirty outside and very dusty etc inside. Windscreen wash bottle was empty on collection. Overall a good experience!
Very welcoming staff,
Great product and they deliver a great service
Very very pleased with GreenMotion
Hi Paulo,
Thank you for your five-star review.
It is amazing to know that you found our team to be very welcoming.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fast service. Very easy and smooth. Friendly people. Quick handling when bringing back the car
Hi Andreas,
Thank you for your five-star review.
It is brilliant to know that you were very satisfied with your rental experience.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pick was good with little waiting time. Staff were friendly and very efficient explaining everything clearly
Hi Victor,
Thank you for your five-star review.
We are delighted to hear that you found our team to be friendly and very efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Keine besonderen Vorkommnisse. Gerne wieder. Dummdideldumm.
Hi Tobias,
Thank you for your four-star review.
It is good to know that we met your expectations.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Mesut,
Thank you for your review.
We are glad to hear that you found our rental agent to be very nice. We would like to know how we can improve for the future. If you have any feedback for us, please feel free to reach out to us by emailing us at [email protected].
Thank you for your assistance. We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Sehr freundlich und gute Auskunft über Auto, es würde alles gut erkläret.
Hi Nurfija,
Thank you for your five-star review.
We are really pleased to hear that you found our team to be very friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good experience, friendly and helpful advice and staff, everything worked great. I would happily recommend it.
Hi Ranko G,
Thank you for your five-star review.
We are thrilled that you highly recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have used this company a number of times now and would highly recommend. Staff are friendly and helpful. The service provided is efficient and great value for money for the high spec vehicles provided every time.
Hi Amy,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and that you highly recommend us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hired manual, got auto, a nice Toyota.
Lot of extra insurance offered, but I drive without any self part reduction all year around in Norway, so I always do the same with rental car..
Hi Paal H,
Thank you for your four-star review.
We are extremely happy that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very comfortable car. We haven't got any problems with the customers at all and the communication was really good!
Hi Liliya,
Thank you for your five-star review.
We are thrilled that you found Green Motion to be exceptional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Perfect. Alles goed geregeld wagen stond klaar. Vriendelijk personeel
Hi Mustapha O,,
Thank you for your five-star review.
We are thrilled that you enjoyed a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I booked my car 3 months in advance of my holiday, I then tried to renew my 12 month car policy that covers any damage excess if you have an accident, to find that many companies would not accept Green Motion car hire.
Did more investigation to find that a lot of customer reviews were very poor and some of the customers had awful service.
I queued to collect my car and it wasn't the staff but the customers who hadn't read the small print and didn't want to give credit card details.
When I spoke to the member of staff she was harassed but very professional.
The man that issued my car was excellent, I told him that I had read about added charges on return & I would not accept unless I had caused damage. His reply, we don't do that here. It was dark & I couldn't see the car clearly, with my phone light on I went over the car picking out scratches & dents, there were a lot. I was also told that I should take a video in the daylight the next morning, this I did.
On return I had the same man who went over the car & he was happy.
I got him to sign my receipt.
The service that I received was excellent & will use Green Motion again for my holiday next year!
Hi Mervyn P,
Thank you for your five-star review.
It is great to hear that you received excellent service from our Green Motion team and that you wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
4 customers in front of us, first customer did not want to give credit card details, states clearly that this has to be given in contract. I was getting very frustrated listening to the conversation going nowhere.
Only 2 members of staff who were both exceptional.
Had rain & wipers were useless, need to be checked.
Return was painless, lots of pictures & video taken on pickup & again in daylight the following day.
Would like to have had a signature or piece of paper to confirm but handshake; I hope was good enough.
Rent a car quick and easy,there is not much to say, you simply book your rent a car and enjoy the freedom of your desired destination
Hi Damir J,
Thank you for your five-star review.
We are thrilled that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff were very courteous and helpful. Their hours of services need to be more in my opinion. They are operating 8 AM to 8 PM.
Hi Abdolhossain M,
Thank you for your five-star review.
We are delighted that you found Green Motion to have great cars and great prices.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All in all, everything went totally ok. One little thing: Before we were handed the car keys, we were talked into an extra insurance. We would have appreciated it more if it had been mentioned in the online booking process. Just saying.
Hi Dirk E,
Thank you for your four-star review.
We are extremely pleased that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I booked a Fiesta online from the UK. On collection, I was shown how to use the car, checked over any scratches beforehand with the assistant, and asked to bring the car back with half a tank of petrol. Car was in good condition, almost brand new - very pleased with it. Easy return too
Hi Krystalla,
Thank you for your five-star review.
It is fantastic to hear that you were very pleased with the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Picking up the car was a little slow as the guy in front of us was a very difficult customer for staff to deal with and so it was a long wait. Finally another staff member came inside and helped us. He was so helpful and friendly and Explained everything thoroughly. We were impressed that We were able to drop our car off at another office too. The drop off process really quick and easy.
Hi Patricia,
Thank you for your five-star review.
It is great to hear that our agent was able to explain everything thoroughly to you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The new office is nice and accessible and the service there is excellent. We waited too long at the airport for the shuttle bus to the office, though - that was a bit of a setback. The car was great and returning it was also quick and easy.
Hi Carsten,
Thank you for your four-star review.
We are glad to hear that you received excellent service and that you found our office to be nice and accessible.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mr. M,
Thank you for your five-star review.
We love that you had the best car hire at Green Motion Liverpool Airport.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.