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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Es war alles soweit gut!
Aber meine Kaution habe ich bis jetzt immer noch nicht!
Zu empfehlen alles reibungslos!
Kleiner Tipp für die Personen die sich im Norden leihen kontrollieren Sie die Scheibenwischeranlage ob Reinigungsmittel vorhanden!
Klappte alles perfekt ohne wartezeit. Immer wieder gerne!
Hi Thomas,
Thank you for your five-star review.
It is fantastic to hear that your experience with us was perfect and without any waiting times.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very fast and friendly staff. Clean car. Fast return. Close to airport. You can go five minutes walking
Hi Eli,
Thank you for your five-star review.
It is brilliant to know that you liked the rental vehicle that you received.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great value with great service. Only downside is it would be a bit of a hassle if you were hoping for an airport location. They do take you and pick you up from the airport shuttle/train.
Hi Carolyn,
Thank you for your five-star review.
We are thrilled that you found us to be great value and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Nice a friendly staff, quick check in and out, very clear about additional charges and services so no surprises. Excellent prices
Buenas tardes muy excelente experiencia si lo recomiendo y el personal muy atento
Hi Leonelalexander,
Thank you for your five-star review.
We are really pleased to hear that you found our team to be attentive.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The assistant was police and knowledgeable and extreme was smooth. Extremely pleased with the car. Great price.
Hi Margaret,
Thank you for your five-star review.
It is amazing to know that you received great customer service from our knowledgeable team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I love the pleasantness of the staff on the front desk. Recognise me as a repeat customer and look after me
Hi Kal,
Thank you for your five-star review.
We are delighted that you received excellent service as usual from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was smooth experience at check in, all info provided and check out was swiftly.
Hi Sana,
Thank you for your five-star review.
We are thrilled that you had a smooth experience at the rental desk.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good but the centre is too far away from the airport. Cars should be eating for you when you arrive at the airport
Hi Fred,
Thank you for your five-star review.
We are glad to hear that you enjoyed your rental and we appreciate your feedback on our location.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We were very happy with our car. Waiting for the keys was lengthy after our long journey into Rov, finland but couldn't be helped.
Car great and just as described, price was good.
We dropped keys off and we had our refund from credit card with email as we arrived back to the UK.
Hi Stacey,
Thank you for your four-star review.
It is amazing to hear that the rental vehicle met your needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
3rd time I've used Greenmotion recently & each time has been excellent. The cars are clean & new. Prices are great. I had to extend a booking which was easy (1 email). No pressure for CDW insurance and no hard sell. I will use Greenmotion before I use other hire firms.
Hi John,
Thank you for your five-star review.
It is brilliant to hear that you found our prices to be great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good Experience, staff were helpful. Car was exactly what was ordered. Returning the car was quick and simple, deposit returned with no issue.
Hi Mr. D,
Thank you for your five-star review.
We are thrilled that you had a good experience with Green Motion Manchester.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was very politely welcomed and served by their staff member Yasmin. Since it was my first time renting a car, she was very kind and explained everything to me step by step. I had no trouble with everything that she and I have agreed on. This kind of service and politeness is very rare and I hope that Greenmotion will see my review and give their staff member Yasmin a well deserved benefit or raise. This was Yasmin from Switzerland, Holiday Inn Express, Hofwisenstrasse 30,8153, Zurich Airport. Thank you!
Hi Darija,
Thank you for your five-star review.
It is brilliant to hear that you found our team to be professional and polite and that they were able to guide you through your first car rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent service from the KITTILA team. We was on the late flight in from Helsinki which was delayed. Concerned the car hire would be closed when we arrived but the young girl there had stayed late and waited for us to arrive and she couldn't have been more helpful. Thank you
Hi Andrew,
Thank you for your five-star review.
We are really pleased to hear that you received excellent service from our team at Green Motion Kittila.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was very easy to get the car and it was already warmed up so we could drive away immediately!
Car was very good and the service too!
Hi Diana,
Thank you for your five-star review.
It is great to hear that you received the vehicle already warmed up.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The pick up driver was prompt, friendly and helpful on a cold dark and wet night. Mohammad at reception was the best salesman selling me an upgrade and insurance which I normally reject. He insisted that I take photos for my own piece of mind and upon vehicle return these were accepted as evidence of prior very minor damage. Return was friendly, easy and prompt with another friendly and helpful driver. The service more than compensates for the small inconvenience of being off site.
Hi David,
Thank you for your five-star review.
We are delighted that you enjoyed an upgrade during your recent rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Efficient and smooth with a great attitude to customer service by both collect drivers to and from the terminal and the desk staff on duty at both start and return of hire.
Everything went great. Check-out was a breeze, and the gentleman working the counter was very informative and kind. Check-in was as simple as it gets. They had a drop box right inside the train station. Will gladly use GreeMotion in the future.
Hi Jack,
Thank you for your five-star review.
It is brilliant to know that you had a great experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No fuss or hassle will use Green Motion again. Will recommend Green Motion to family & friends.
Hi Gary,
Thank you for your five-star review.
It is amazing to hear that you found our service to be hassle and fuss free.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I've been enquiring about my deposit but I don't get any positive feedback,
Hi Thabani,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected].
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
We had to pay extra to drop off before 8.00 am, as not at airport couldn't leave. Would possibly be the same for evening flights, extra charge for out of hours drop off. Partially my fault as put flight time by mistake for drop off. Rather than 2 hours before and didn't realise they weren't based at the airport but 15 minutes away still quite a good price even with extra 50
Hi Alan and Jenny,
Thank you for your four-star review.
It is amazing to hear that you found us to be good value and we appreciate your feedback on our out of hours service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael,
Thank you for your review.
We are glad to hear that you enjoyed your rental with us. If you are still waiting for your deposit, please contact us at [email protected] so that we can update you on this.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.