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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Parfait. Simple et très pratique. Navette fréquente de l aéroport. Équipe sympa
Hi Jean Pierre,
Thank you for your five-star review.
We are very happy that you enjoyed your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I accidentally scheduled the pick up for the car on the day after we arrived. They were so understanding and helpful. They changed my reservation with no issues. Very pleased with this company. We will definitely rent from them again.
Hi Stephanie,
Thank you for your five-star review.
We are delighted that you found us to be very accommodating.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Wie immer sehr gut gelaufen. Problemlose Abholung am Flughafen.
Hi Michael,
Thank you for your five-star review.
We are very happy to hear that everything went well with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff at GreenMotion's Thessaloniki office were extremely friendly and helpful, and pickup and dropoff was a breeze. Thanks to everyone there for making this a pain-free rental!
Hi John,
Thank you for your five-star review.
It is brilliant to know that you found our team at Green Motion Thessaloniki to be extremely friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Jan,
Thank you for your four-star review.
We are happy to hear that you received a good price and service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick pick-up - drop-off
Friendly staff
Very welcome again
Hi Robert,
Thank you for your five-star review.
We are really pleased that you felt very welcome by our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Dragan,
Thank you for your five-star review.
It is great to know that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I rented a 12 seater van for 11 days, payed in advance and when I was signing the papers at the car pick up I was informed there was the extra 70,00/ day insurance cost + 15,00/day for the tolls. I tried using my credit cards´car insurance benefit but they didn´t accept it so I had to pay for it. I refused to pay for the toll and was informed that the cars were all plate registered at the tolls and if I did go through one I would be fined. Regardless of this, I didnt accept this abusive cost. It was all very upseting and not described anywhere on the voucher I received. Very bad first experience with this company and would NOT recommend it.
Hi Ane,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by emailing us at [email protected]
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
El servicio proporcionado fue excelente, lo recomiendo ampliamente.
Hi Jonathan,
Thank you for your five-star review.
We are thrilled that you are very satisfied with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly staffs and good service.
They arrange the shuttle bus to pick us up and drop off at the airport.
Hi Wichaisit,
Thank you for your five-star review.
It is amazing to know that you found our team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff at airport friendly and engaging. Helped with upgrade etc.
We had to change our pick up due to strike in Athens and therefore an earlier flight.
Hi James,
Thank you for your five-star review.
We are delighted to know that you enjoyed an upgrade during your recent rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We had a good experience with Green Motion. Calling the shuttle was easy, and the driver was very friendly. The only issue was that there was no bathroom available at Green Motion - tricky when travelling with a kid. But the staff were helpful and efficient, and the car was fine. We would use them again.
Hi Sarah,
Thank you for your four-star review.
We are glad that you found our team to be helpful and efficient and we apologise for the lack of bathroom at this rental station.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff were very helpful especially as my German is poor. The car was a good size bur it was damaged when I picked it up and the clutch was very hard work. It did not help that I usually drive an automatic. The car return was very straightforward the staff were o hand immediately.
Hi Penelope,
Thank you for your four-star review.
It is good to know that you found our team to be very helpful and we apologise for any issues that you experienced with the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Paulo,
Thank you for your five-star review.
It is fantastic to know that you had a great experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Top quality services, easy on-line booking, from/to airport at arraged time, new and clean rental cars, best prices and also discount and offers to frequent customers, friendly and helpful staff. Best value for money.
Hi Dimitrios,
Thank you for your five-star review.
It is brilliant to know that you received professional service from our friendly team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I got my deposit back after only 6 weeks! ( 1505 GBP). Even I returned the car in good order!
Hi Gabor,
Thank you for your review.
We are truly sorry that you experienced a delay in the return of your deposit.
We are working to ensure that this does not happen in the future.
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
Hi King,
Thank you for your five-star review.
We love that you had a perfect experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very professionals and all terms clear. Quick process to pick the car up and a very nice agent. I'll work with them again.
Hi Oscar,
Thank you for your five-star review.
We are really pleased to hear that you find our team to be professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Ottimo l'aiuto del personale. La macchina consegnata funzionava perfettamente, alcuni punti non molto puliti. Consegna e riconsegna veloci.
Hi Alessandro,
Thank you for your four-star review.
We are happy to hear that you received great help from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Edanur,
Thank you for your five-star review.
It is fantastic that you found it easy to communicate with our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.