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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything was perfect, service, car, cleanliness, i will rent again
Your app is not user friendly! I couldn't find my name and e Mail when I am using your app and couldn't enter booking page while my greenmotion account.
Hi Isa,
Thank you for your review.
We sincerely appreciate you choosing to rent with us and we are grateful for your feedback on our app, we will endeavor to improve this.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Your app is not user friendly. Other things are fine.Thanks…
Nice experience with clean car and upgraded from 3 to 5 bmw because the car we booked was not ready, but only problem the car parking is far and the location of drop van is not clear in the big parking of aeroport
Hi Emre,
Thank you for your five-star review.
It is amazing to know that you enjoyed a free upgrade during your rental and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Die Rückgabe ging schnell und unkompliziert. Ein erster Sichtcheck und Prüfung ergab keine Mängel. Allerdings bekam ich kein Rückgabeprotokoll - was schon merkwürdig war. Doch obwohl ich das Auto ohne Schaden unter Zeugen zurückgegeben habe, gab es eine erweiterte Prüfung. Dabei wurde angeblich eine minimale Delle < 25mm gefunden. Jedoch gab es keine Rückmeldung vom Vermieter zum angeblichen Schaden. Stattdessen wurde das Auto direkt zur nächsten Garage zur Reparatur gebracht. (die übrigens zur selben Firma gehört). 5 Tage nach Abgabe des Wagens, kam dann eine Mail mit angeblichen Beweisfotos und die Gesamtrechnung von 593,26 CHF. Und natürlich war der Betrag schon meiner der Kreditkarte belastet worden. Ich habe kein Auto und miete seit über 20 Jahren regelmässig Mietwagen - so ein unseriöses Verhalten habe ich noch nicht erlebt. Mehrfache Anrufe wurden nicht beantwortet. Erst nach meinem schriftlichem Wiederspruch, kam eine Rückmeldung mit Belehrung und Verweis auf die AGB. Ich kann nur sagen Finger weg von dieser Firma. Zumal ich offensichtlich nicht der einzige bin, der ähnliches erlebt hat. Und immer darauf achten, mit der Rückgabe eine verbindliches Rückgabeprotokoll sofort zu erhalten.
Hi Thomas,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us by emailing us at [email protected]
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Quickly got the car and went for a trip. Polite and easy going staff.
Hi Kirill,
Thank you for your five-star review.
It is brilliant to know that you found it very easy to book with us and that you like our rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Check in was quick and efficient. Green Motion's representative walked me to the car, we inspected the car together and he explained all of the key controls very clearly
Hi Patrick,
Thank you for your five-star review.
We are thrilled that you found our service from Green Motion Southend Airport to be very attentive.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was very pleasant experience. Thank you so much greenmotion.
Hi Egemen,
Thank you for your five-star review.
It is brilliant to know that you had a very pleasant experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good work and it was all fast and without problems, not big deposit
Hi Gonzalo,
Thank you for your five-star review.
We are delighted that you like our deposit requirements.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Jiri,
Thank you for your five-star review.
We are thrilled that you always get a good deal when renting with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
When you keep going back it resets the form you filled in. Also holiday prices are misleading.
Hi Mustafa,
Thank you for your review.
We appreciate you choosing to rent with us and we apologise for any confusion over the pricing.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have always been a happy customer with GreenMotion, amazing!
Hi Roby,
Thank you for your five-star review.
It is brilliant to hear that you had a wonderful rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Last used Green motion February 2020, shuttle bus and vehicle pick up was an easy experience, getting out of Manchester from Green Motion was also very easy.
Hi Andrew,
Thank you for your five-star review.
It is amazing to know that you have always received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Perfect service in Tirana Airport in 2021. Good car, excellent administrator.
Hi Dmytro,
Thank you for your five-star review.
We love that you received perfect service from our team at Green Motion Tirana Airport.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Got car at time, transfer from airport was wait for us at place. Fast service and gentle team
Hi Alex,
Thank you for your five-star review.
It is great to know that you received good service from our wonderful team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great booking experience, amazing staff, cars well maintained, convenient due to based at Crowne Plaza where I always stay.
Hi Kevin,
Thank you for your five-star review.
It is fantastic that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Renting a car was a great experience—everything was smooth, the vehicle was clean and reliable, and the service was friendly and efficient. Highly recommended!
Hi Fabiola,
Thank you for your five-star review.
It is amazing to know that everything went smoothly with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Kevin,
Thank you for your four-star review.
We are delighted that you had a great experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff at Bristol Airport were very helpful in collecting us from the airport as my husband is disabled. Swift check in for car and good explanation of damage requirements
Hi Donna W,
Thank you for your five-star review.
We are extremely pleased that you found our Green Motion team to be helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was very satisfied with the overall service (pick-up, registration and when returning the car), I received a car upgrade without any additional fee, I would recommend GreenMotion and consider it fo future travels.
Hi Garifallia,
Thank you for your five-star review.
We are thrilled that you had an excellent experience with us and enjoyed a free upgrade.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great value, excellent vehicle's, great customer services. A great experience with car rental. A+
Hi Rick,
Thank you for your five-star review.
It is excellent to know that you had an A+ rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lavinia,
Thank you for your five-star review.
It is amazing to know that everything was perfect with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.