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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Last booked in April - First class service as always always good quality cars
First rate start to finish- easy booking, easy collection and easy drop off with a new and modern car
Excelente servicio el recibido en Reynosa logramos los objetivos y muy dispuestos a apoyarnos el personal de esta sucursal
Hi Jacobo M,
Thank you for your five-star review.
It is great to hear that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Me siento seguro en las unidades contratadas, muy buen servicio y orientacion del Equipo en Matamoros y Reynosa
Excellent service previously at stansted, now using them for Southend airport
Hi Kim D,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs and that you received excellent from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Always welcoming at Stansted, great service and they even call to make sure your happy!
Quick and easy no pressure on taking extras, the staff member was polite
Hi Beverley S,
Thank you for your five-star review.
We are extremely pleased that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff have always been very efficient with my bookings. Very convenient location, too.
Hi Steven R,
Thank you for your five-star review.
We are extremely happy that you found Green Motion to have great staff and great cars.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Previously the service was good, however I am experiencing right now issues with the web platform.
Hi Istvan,
Thank you for your five-star review.
We are very happy to hear that you like our service and we apologise for any issues that you have faced on our web platform.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was trying to extend my original booking by 2 days and instead of an easy change on the web portal, I had to make another booking and then cancel the previous one. Not a convenient and easy process...
The pick up procedure went great unfortunately the remote opening for the 5th door wasn't working but apart from that it was seemless
Hi Bryan G,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs and that you had a seamless rental with us. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Happy to come back to friendly team and great car hire
👍👍👍👍👍👍👍
Hi Aleksandrs,
Thank you for your five-star review.
We are really happy that you had a great car rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great Company. Great Staff. New cars and safe. Awesome waiting times.
Hi Florin-Ionut,
Thank you for your five-star review.
We love that you think we are a great company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Website is easy to navigate and pick up and drop offs have always been very efficient
Hi Douglas,
Thank you for your five-star review.
We are thrilled that you find our website to be easy to navigate.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
1. All conditions were clear. Thanks Iryna!
2. The process of taking the car was the fast
3. The car was clean and the same as we've booked
4. The process of giving back the car was fast and clear also
Hi Iraklii,
Thank you for your five-star review.
We love that you received perfect customer service from Green Motion Zurich.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Mert,
Thank you for your five-star review.
We are delighted that you had a smooth rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We are happy with the car and we are happy that there is no cheating going on to pay for any damaged not made us, some car rental companies takes advantages of the same damage on several of customers for extra charges.
Hi Lau,
Thank you for your five-star review.
We are really pleased that you enjoyed your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Always hire cars here always receive good cars and great professional service
Hi Stacey,
Thank you for your five-star review.
We are thrilled that you received great service from our professional team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No clear direction on the process upon arrival. The car received was cleaned but it was not very clean at all. Pickup was 0.2 mile walk from the office. Options were very vague. I asked for a receipt but could not get it onsite, said it wold be emailed which i had to request. Im still not sure of the total charges. I have rented many times but still cant log in to my account.
Hi Ross,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by emailing us at [email protected]
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Not so good. Staff unhelpful and unfriendly at Waverley station. I had to return 3 times to the office for help
Hi Julia,
Thank you for your five-star review.
We are glad to hear that you found it quick, efficient and easy to rent with us. We apologise for any issues that you faced with our team at Green Motion Edinburgh Waverley.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have used green motion before at gatwick, great services and reasonable prices. I love it
Hi Nnamdi,
Thank you for your five-star review.
It is brilliant to know that you received great service from our team at Green Motion Gatwick.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy to hire, cheap to hire, cheap to insure. I will definitely come back in future. Most companies have expensive insurance but this was cheap. There is also a shuttle bus
The night manager was a nasty piece of work. They nearly left us stranded without a car over a simple resolvable misunderstanding.
Greenmotion seems to have good ratings in Helsinki, where we are going, so giving you another chance.
Hi Matt,
Thank you for your review.
We are truly sorry to hear that you had this experience at Green Motion Stansted, if you would like to discuss this with our team, please feel free to contact us using the form at www.greenmotion.com/contact-us.
We hope you enjoy your rental with us at Green Motion Helsinki.
Kind regards,
Green Motion International Customer Services.
I've used GreenMotion many times. Staff are always friendly and helpful 😁
Hi Sarah,
Thank you for your five-star review.
It is brilliant to know that you find our team to always be friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I love the green motion rental, all the managers are so kind! Thank you Ritz, Omar and Assef!
Hi Maria,
Thank you for your five-star review.
We love that you had the best rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stu,
Thank you for your five-star review.
It is fantastic to know that you received first class service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.