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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have rented cars travelling to Costa Rica more than 12 times within the last 8 years. This is definetly my best option becauae of prices, fleet and car options and easy procedures
Apparently is a good value and easy web process
Rented a car from green motion for one month in Lisboa with the intent of returning the car to Lisboa. As it turned out, it would be more convenient to return the car to Faro Portugal instead. Green motion was kind enough to let us do that and only charge a small fee. That helped us a great deal as then we were able to just catch a bus from Faro to Seville, Spain. I highly recommend using green motion!
Hi Parrish W.
Thank you for your five-star review.
We are truly glad that you find us to be an honest and fair company to rent from.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Problem 1: the car was on empty when we collected it. I returned it with over 50 per cent.
Problem 2: despite our best attempts we missed the payment if a 1.50 pd toll. You didn't send me the notice for nearly 2 weeks and then refused to engage over the fault of the tunnel company. You paid the fine without reference to me and with your charges the cost became about 180 pds. I am furious about this and will be taking the matter further. Problem 3: the car wasn't clean.
Hi Edward,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Hi Uwe,
Thank you for your five-star review.
We love that everything was perfect with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great services with counter and driver
Everything was perfect!
Hi Christopher,
Thank you for your five-star review.
It is amazing to know that everything was perfect with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good service delivery prompt great range of product and of high quality
Hi David,
Thank you for your five-star review.
We are delighted to know that you received good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fantastic customer service, great help and support, staff was very nice and friendly and also professional and polite positive attitude very satisfied with the service received. On my next trip to Rome definitely I will be hire my car with Green Motion. Thank you team
Hi Filippo,
Thank you for your five-star review.
It is excellent to know that you received fantastic customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The pick up point is just across the road from the airport and we arrived in the evening on the 3rd of May. The staff were incredible and once we complete the paperwork and got the keys, the lady on reception kindly gave us a map of the island and recommended places to visit during our one week stay. The car was immaculate and exactly what we wanted. Upon returning the car 7 days later, the staff were just as friendly and I would recommend Green Motion to anyone visiting Zakinthos.
Hi Alan,
Thank you for your five-star review.
It is fantastic to know that you found our team to be incredible and the car to be immaculate when renting from Green Motion Zakynthos.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Corfu team was great, very fast, easy and friendly service. In the middle of my holiday car had a problem. One call and 40min later I have new car to enjoy my holiday. Very easy, highly recommended Green Motion Corfu
Hi Piotr,
Thank you for your five-star review.
We are thrilled that you found our team at Green Motion Corfu to be great and that they were able to provide you with a replacement vehicle quickly when needed.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I've hired from green motion multiple times and have always received immaculate service! A few months ago I took a trip and booked with another company and it was a disaster from start to finish! So lesson learned and I vowed to never use any one but green motion again!
Hi Miss M.
Thank you for your five-star review.
We are truly honoured to hear that you will never use anyone else as you have always received immaculate service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Helpful staff very easy to deal with and fantastic value and good condition rental cars
Hi Georgios,
Thank you for your five-star review.
It is brilliant to know that you were satisfied with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Collection of car took over an hour, we didn't get the Fiat 500 i booked and paid for 6 months before travel! The Panda was totally clean battered on virtually every panel, which I photographed and videoed prior to driving away as advised by the lovely lady who did the rental agreement 👍 fortunately as on return a bump would have been charged to me but I had 3 forms of proof it existed prior to rental
Car was totally reliable, had recently black painted sidewalls on tyres, went everywhere successfully Would hire again but I'd email ahead and expect what I'd paid for
Hi Andrew,
Thank you for your four-star review.
We are glad that you found the rental vehicle to be totally reliable and we appreciate all of your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff was excellent, even under pressure great service 👍 i did not after wait long for a vehicle
Hi Richard,
Thank you for your five-star review.
We are delighted that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Really helpful and clear staff. No nonsense, good value for money and decent cars. I always use these guys for business use around the uk.
Hi Paul,
Thank you for your five-star review.
We are really pleased that you found our team to be really helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Green motion staff in Edinburgh were great, I just chose the wrong booking option because I booked through easyjet.
Hi Clare,
We truly appreciate your three-stars, but would like to know how we can improve for the future. If you have any feedback for us, please feel free to reach out to us by using the form at www.greenmotion.com/contact-us.
Thank you for your assistance. We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have a last minute change and they did everything to help me i
Hi Agostinho,
Thank you for your five-star review.
We are thrilled that our team were able to help you with your last minute change.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was very pleased with your employees and the vehicle they gave me was perfect.
Hi Cemal,
Thank you for your five-star review.
We love that you found the rental vehicle to be perfect.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car was fine ( as allways) Getting the car was fine ( as allways)
Returning the car was fine ( as allways)
ALL THOSE F.%$#$%@%$ unneeded e-mails were there ( As allways)... Please, Just the order confirmation, invoices and acceptance reports. The whole circus on pushing for online checkin is pure nonsens and gains no time at all... so stop with those mails. Please...
Hi Ronald,
Thank you for your review.
We are glad that you liked the rental vehicle and we appreciate your feedback on our pre-registration service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Simple collection and drop off, superb car and great value for money. Friendly team on collection and drop off.
Hi Malcolm,
Thank you for your five-star review.
It is amazing to know that you received fabulous service from our friendly team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Professional and friendly service, very quick turnaround from landing at the airport to driving away in a lovely car, the car was very reliable and was exactly as described, the staff could not be more helpful, an easy and impressive experience from start to finish
Hi Ian,
Thank you for your five-star review.
It is fantastic to know that you received professional and friendly service from our helpful team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Francisco,
Thank you for your five-star review.
We love that you had the best experience with Green Motion Costa Rica.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.