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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
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It was easy to pick up the car; the car was good; we hat not an only problem.
Clean, good car. Drove nice and well. Was quite new. Big enough. Comfortable enough.
Hi Mikko F,
Thank you for your four-star review.
We are delighted that everything was ok with your rental, with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Nabeel O,
Thank you for your five-star review.
We are delighted that you found Green Motion to be a great company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Fuat A,
Thank you for your five-star review.
It is great to hear that you were satisfied with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Landed a little later than expected. The team kindly waited and collected us from terminal then on to collect our car. After a full walk around and signed paperwork we were on our way. Seem less
Hi Chrristopher K,
Thank you for your five-star review.
We are thrilled that you received great service form our Green Motion team, from the start to the finish of your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi John S,
Thank you for your five-star review.
It is fantastic to hear that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Kaunas airport GreenMotion- excellent as always. Hired from them many times, always efficient and professional. Definitely will be coming back.
Hi Antanas M,
Thank you for your five-star review.
We are delighted that you had an excellent rental, once again, with Green Motion and that you received efficient and professional service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good in all situations. It' s OK for me.
Also Green Motion accept card visa debit.
Hi Mustapha Y,
Thank you for your five-star review.
We are delighted that you were happy with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very friendly staff, very good condition and price. We can recommend it. A
Hi Manfred H,
Thank you for your five-star review.
We are thrilled that you find Green Motion to be the best of all.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent experience from start to finish, prompt pick at Airport and car centre is a few minutes away. Staff very friendly & helpful. Cars were as described, and we got an upgrade from the 2 door we ordered. Cars were clean and well maintained. Very economical on fuel. Price was very competitive. Would recommend.
Hi Chas A,
Thank you for your five-star review.
We are thrilled that you recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Whole process was easy and straight forward. Pickup was easy with clear communication, vehicle was in good condition and the same went for the drop off. No eating, no fuss
Hi Andrew P,
Thank you for your five-star review.
We are delighted that you are a very happy Green Motion customer.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Dan D,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Ernst R,
Thank you for your five-star review.
We are thrilled that you had a very good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Service was uitstekend, de mensen waren vriendelijk. De auto was nieuw
Hi Mohamed S,
Thank you for your five-star review.
We are really pleased that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We had a good experience with Green Motion, pick up and drop off was easy, staff was friendly and fulfilled our needs for a convertible for a week with a very good price compared to other companies.
Hi Anthony C,
Thank you for your five-star review.
We are thrilled that you had a good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fist time using Green Motion two weeks ago and the guy behind the desk was excellent. Swift and very customer focused.
Hi Ian O,
Thank you for your five-star review.
We are thrilled that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent staff at the desk helped to get us on our way within five minutes. No queue. The lovely lady even gave us the parcel shelf out of her own car, so that we were not delayed getting in to our holiday. Car behaved faultlessly and was returned late evening the following week. Staff were swift and helpful to get us back to the terminal in plenty of time for our flight home. Great experience. Much better, quicker and more civilised, after years in the States with the big car hire companies.
Hi Lee S,
Thank you for your five-star review.
We are thrilled that you had a spiffing good car rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Keine Wartezeit am Schalter, tolles neuwertiges und sauberes Auto. Schalter direkt im Terminal, Autos sind sehr nahe am Terminal zum abholen bzw. Abgeben. Freundliches Personal, kein aufquatschen irgendwelcher Zusatzversicherungen. Deshalb zahle ich auch lieber ein paar Euro mehr, wenn alles passt.
Hi Claudia,
Thank you for your five-star review.
It is brilliant to know that you found everything to be top notch.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy and fast pick up and return. Pleasant lads to deal with. No problems.
Hi Geoffrey,
Thank you for your five-star review.
We are thrilled that you had no hassle with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Met pick up in faro airport and swiftly driven to pick up location. Car was spotlessly clean and staff were lovely and efficient. I had read some negative reviews online and did consider cancelling reservation but decided to go ahead with booking thankfully. Can not fault company and definitely will be recommending them and using them again next time I'm in faro
Hi Niall,
Thank you for your five-star review.
It is excellent to know that you received the vehicle in a spotlessly clean condition and you found our team to be lovely and efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Answer: DON'T do it. They advertise low and sting you at the counter! Clerks hard sell additional insurance (they get a commission). In Glasgow, Scotland this last August, they tried to get me to pay $800 in insurance to cover a ten day rental that was about $35 a day! Many people have posted about scams where they charged unsuspecting customers for "damages" that were already on the car but the customer may not notice, like a tiny chip in the windshield or a small scratch on the door edge.
Answer: Speeding/parking tickets and police action are slow. They keep the deposit until they are sure there will be no problems with any of those costs. (and yeah, would be speeding fine + massive green motion fee).
Answer: Hi E. B. Thank you for your question. I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges. Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you. Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you. If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected]. Kind regards, Green Motion International Customer Services.
Answer: We booked twice, everything in best order. No problems.
Answer: Hi Steve, Thank you for your question. Please see our collection procedure for Green Motion Heathrow as follows: +++ Your Booking will be serviced by Green Motion London Heathrow Airport. For local customers: If not flying into Heathrow use Overground to West Drayton or Tube to Hounslow West. From either station use bus 222 to? The Plough? Bus stop. If arriving by car, taxi or Uber use postcode UB7 0HW. Customers flying into Heathrow terminals only: Use Hourly Hotel Hoppa Services from Terminal Bus Stops. Please make the driver aware you are hiring from Green Motion. Green Motion customers travel for free on this service. Terminal 2 - Bus stops 9 & 10? Bus H2B - Departs 30mins past the hour every hour (an extra on the hour service runs between 6am & 12noon). Terminal 3 - Bus stops 12 & 13? Bus H2B - Departs 6mins past the hour every hour (an extra 36mins past the hour service runs between 6am & 12noon). Terminal 4 - Heathrow express to T2? Bus stops 9 & 10 - Bus H2B - Departs 25mins past the hour every hour. Terminal 5 - Bus stop 17 & 18? Bus H5B - Departs 25mins past the hour every hour. Destination - Holiday Inn Heathrow M4 J4 Important notes Heathrow bus transfer time tables are regularly changed. Customers are advised to visit www.hotelhoppa.co.uk/routes-timetables/ to plan their arrival. +++ If you need anything else, please feel free to contact us using the form at www.greenmotion.com/contact-us. We hope you enjoy your rental with us. Kind regards, Green Motion International Customer Services.
Answer: I believe Green Motion are a perfectly fair and respectful company. I suspect you didn't read their Ts&Cs properly. The two customers being served while I was collecting my car had also not read/understood the conditions and were caught by surprise. The representative dealt with them firmly but fairly.
Answer: They are robbers and scammers, never think to rent a car from green motion, they will charge you thousands of euros, instead buy a new car


Hi Gisela S,
Thank you for your five-star review.
We are extremely pleased that you had a simple and good rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.