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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Met pick up in faro airport and swiftly driven to pick up location. Car was spotlessly clean and staff were lovely and efficient. I had read some negative reviews online and did consider cancelling reservation but decided to go ahead with booking thankfully. Can not fault company and definitely will be recommending them and using them again next time I'm in faro
We must wait a little to get the Car, but this was not a Problem. Very nice guys there and very helpfull.
Hi Sava,
Thank you for your four-star review.
It is good to know that you found our team to be very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff helpful and quick -getting the car with Sergio and returning it to Dan
Hi Elizabeth G,
Thank you for your five-star review.
We are thrilled that you had a stress-free experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
GreenMotion are always good experience, they are reliable.
Hi Gareth,
Thank you for your five-star review.
We are delighted that you always have a good experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We originally hired a kia sportage or similar seeing as there was going to be 4 of us with suitcases and bags they gave us a lovely new car but we couldn't fit 4 cases in so they were very helpful letting us go around cars they had in to try find one as luck would have it a kia had come in but had only been cleaned inside and wasn't to bad on the outside so they let us take it on return no problems either very straightforward would hire again with them
Hi Terry,
Thank you for your four-star review.
We are glad to know that you found our team to be very helpful and they were able to help you find a rental vehicle that you needed.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was ok when we came back and the ben another dealer came and testes the closure of the car and Said it was broken they took for that 700 euros. And we didnt use the closure because there was an electronic key.and after we left they decided the tires had mud on it so they took 231 euros on my bank. They are liers on brindisi. So dont go to this agency.
Hi Jerome L,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Super Service, guter Wagen. Hat alles gepasst. Würde ich jederzeit wieder buchen.
Hi Jens F,
Thank you for your five-star review.
We are thrilled that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Had a lovely car, pick up was smooth friendly and easy. Drop off equally impressive.
Luckily, we had no problems with any processing fees - there had been the small possibility of a mistaken parking fee (a pub with number plate recognition, 3rd party etc - but luckily able to cancel problem in pub next day).
However, later on contacting "Admin Stansted" to forewarn and ask them to keep a note on file to circumvent any unnecessary processing fees - we received an unfriendly terse "we are obliged to charge for any processing" response - not friendly atall in the Admin department! Left me needing to keep notes, receipts from pub on file etc - not the friendly personal response I had hoped for from Green Motion (We usually use Green Motion when we visit the UK, as they offer an efficient, friendly service!
Hi David,
Thank you for your four-star review.
It is good to know that usually you receive efficient and friendly service. We would like to take this opportunity to explain that in the event a parking fine is received, we are duty bound to transfer the liability of the fine into the name of the driver. We are not able to contest fines on behalf of the driver. Unfortunately, we are charged when transferring the liability of a fine, which is why an admin fee still has to be applied. Thank you for your understanding in this matter.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Onno S,
Thank you for your five-star review.
We are delighted that you found Green Motion to be a flexible company with a friendly team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Picked up vehicle not too far from airport paperwork done in minutes and was on my way, on return superfast service again. Car was in very good condition would definitley use again thank you
Hi John B,
Thank you for your five-star review.
We are thrilled that you received fantastic service from our Green Motion team and that you wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Kian L,
Thank you for your three-star review.
We are thrilled that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good service and good price. We were happy before and after the service. Car was in good condition. Staff was friendly and helpful.
Hi,
Thank you for your five-star review.
It is great to hear that you received good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We never intended or used the toll road and you said at purchase although it was necessary to pay the fee that it would be refunded! Still waiting?
Hi Michael O,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Cars in good condition, collection and drop off straightforward. Staff friendly and helpful. I use them 3 or 4 times a year.
Hi Paris,
Thank you for your five-star review.
It is amazing that you find our team to be friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Gerard D,
Thank you for your five-star review.
It is great to hear that you received very good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The actual car hire was fine but I had to use my credit card to cover a damage waver of £1505. Even though the return report showed no damage, they will not return my deposit and I am now getting my credit card company involved
Reading on line, this is not unusual with this company
Hi Frank F,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected].
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Service slow.
Cars old and battered. I had to change the first vehicle as the tyres were illeagal.
Still waiting for deposit to be returned nearly 2 months after returning the vehicle.
Hi Neil J,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Bonne expérience.
Personnel sympathique.
Prise et remise du véhicule assez rapide.
Véhicule en ordre. Pas de frais supplémentaires cachés.
Hi Claudine,
Thank you for your five-star review.
We are thrilled that you had a good experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Have used for many years now, great staff, friendly and professional. Good vehicles and value for money.
Hi Lewis,
Thank you for your five-star review.
It is amazing to know that you received great service from our friendly and professional team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Met on arrival at the airport. Concluded in the parking lot. Staff very courteous and helpful. Drop off was the same. Next time in South Africa will most certainly use again.
Hi John H,
Thank you for your five-star review.
We are delighted that you found our Green Motion team to be very courteous and helpful and that you wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Niall,
Thank you for your five-star review.
It is excellent to know that you received the vehicle in a spotlessly clean condition and you found our team to be lovely and efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.