On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Was nice experience. Quick handover & collection. Friendly staff too
Hat alles wunderbar geklappt, Autos gut gewartet und sauber. Die Abholung und Rückgabe unkompliziert und kompetent.
La voiture nous a été d'une grande utilité lors de mon séjour à Agadir
Hi Mamadou D,
Thank you for your five-star review.
It is great to hear that you had a pleasant rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We had great previous service from green motion at rovaniemi, they were super easy, fast and reliable.
Hi Siobhan W,
Thank you for your five-star review.
We are thrilled that you found it easy to book with Green Motion and received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Never had a problem with the cars and the staff have always been pleasant and helpful
Hi Lynn F,
Thank you for your five-star review.
It is great to hear that you have once again chosen Green Motion for your rental needs and always find our team to be pleasant and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Ordered a mini bus for 8 people and ended up with a Peugeot 5008 7seater was charged for mini bus £80.50 and Peugeot was less than this deposit not returned.
So to be honest I had to do 2 journeys which took 9 hours So the difference of price and deposit not not happy
Hi Peter,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Trustworthy, good cars local, fast, great customer service,
Hi Johan A,
Thank you for your five-star review.
We are delighted that you find Green Motion to be a trustworthy company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Thought I had booked for 14 days and it had changed to one day, so had to re-book the other 13 days
Hi Neil R,
Thank you for your three-star review.
We are thrilled that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Really efficient and simple booking procedure
Excellent customer Service, Staff do all possible to serve customers and and ensure enjoyable vacational experince continues with car hire leg of vacation or business experience
Hi Bongani V,
Thank you for your five-star review.
We are delighted that you found our Green Motion booking process to be simple and that you received excellent customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The guy named "Muhammad" was really considerate, waited for me for so long as I got late. Amazing customer service
Hi Furqan J,
Thank you for your five-star review.
We are thrilled that you received amazing service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I've rented with GreenMotion three times before. Service was always friendly and efficient. Nice and comfortable cars.
Hi Noëlle P,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and that you always receive friendly and efficient service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Kaya Y,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs and that you always find our team to be helpful and polite.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have used several times. When flying in and out of birmingham airport much better especially in bad weather you take the monorail to train station and the desk is there. All others involve a walk in the rain. Cars were fantastic value for money also.
Hi John R,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and find it easy and convenient to rent with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Cape Town: could not find Greenmotion staff for 20 min. Then led to a parking garage and asked to sit in a car until my car was ready. (20 mins)
Port Elizabeth: Could not find Greenmotion staff to return car for 30 mins.
King Shaka airport: Greenmotion staff was 30 mins. Late on collection.
On return 20 mins late.
Attempts to phone Greenmotion - phone was never picked up.
Identifying staff difficult. An identifying t-shirt or cap would help.
Hi Jonathan P,
Thank you for your four-star review.
We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Booked through a 3rd party and was way too expensive, the rental ended up being almost double what I expected
Hi Paul C,
Thank you for your three-star review.
We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Doris V,
Thank you for your five-star review.
We are delighted that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
çok memnun kaldım ve tüm çevreme de tavsiyede bulunuyorum müşteri memnuniyeti ve çalışanların ilgili olmasından çok memnunum
Hi HARİKASINIZ,
Thank you for your five-star review.
We are thrilled that you recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Her anlamda memnuniyet teşekkürler Green motion
Very happy with service - provided review previously, so should be online
Hi Andrew S,
Thank you for your five-star review.
We are thrilled that you were very happy with the service that you received from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Employee forgot keys. We had to wait 2 hours for our car and our appointment was delayed. We also couldnt book that fast a new car.
Hi Victoria,
Thank you for your review.
We are truly sorry to hear that your rental vehicle was not available on time. We kindly ask that you contact us using the form at www.greenmotion.com/contact-us so that we can look into this for you.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Perfect never had a problem really good service with the staff the brother and sister were great
Hi Ibrahim,
Thank you for your five-star review.
It is amazing to know that you have had a perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Walid A,
Thank you for your five-star review.
We are delighted that you received quick service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.