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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Employee forgot keys. We had to wait 2 hours for our car and our appointment was delayed. We also couldnt book that fast a new car.
Perfect never had a problem really good service with the staff the brother and sister were great
Hi Ibrahim,
Thank you for your five-star review.
It is amazing to know that you have had a perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Leicester team has always been quick, reliable, and zero fuss. I've recommended that my business engage with GM for a corporate account.
Hi Alex,
Thank you for your five-star review.
It is great to know that you have always received reliable service from our team at Green Motion Leicester.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy pick up and return. Pleasant staff, no bad surprises. The car was as promised
Hi William,
Thank you for your five-star review.
We are very happy to hear that you found our team to be pleasant.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No problems. Have used several times and always a good service.
Hi Alexander,
Thank you for your four-star review.
We are happy to hear that you have received good service from our teams at LHR and LGW.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Took little time to pick up the vehicle, I got offer an update per very little additional amount of money. Very easy to return the car.
No issue with the GM crew, no issue with the car.
I would suggest to offer better deal for frequent customer - currently I'm silver, but sometimes I can find better deals through provider (CARJET) instead of a direct booking with the GM App.
Hi Ezio,
Thank you for your four-star review.
We are glad that you enjoyed an upgrade on your recent rental and we appreciate your feedback on our loyalty programme.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Collected from Gatwick by a very nice man, fast receipt of car and paperwork. Very clean car and smooth transactions all the way.
Hi Cassandra,
Thank you for your five-star review.
It is brilliant to know that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Having returned my hire car on 23rd May without any damage, I am still waiting for the £1505 security deposit which was actually taken rather than just being mark against my card. I have had to open a dispute with my credit card company
Hi Liz,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit. We kindly ask that you contact us using the form at www.greenmotion.com/contact-us so that we can look into this for you.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Fast, efficient and friendly and Fast, efficient and friendly
Hi Philip,
Thank you for your four-star review.
We are very happy to hear that you found our service to be fast, efficient and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Çalışanlar çok ilgiliydi. Bir sorunla karşılaşmadım. Uygun fiyatlı
Hi Kadircan K,
Thank you for your five-star review.
It is great to hear that you found our Green Motion team to be very attentive.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Thanks, good service by staff in Porto Portugal. The car given to us was not working and they replaced straightaway Thank you.
Hi Sayed K,
Thank you for your four-star review.
It is great to hear that you received good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good vehicle and service, this was my second booking wth GreenMotion
Hi Charles C,
Thank you for your five-star review.
We are thrilled that you once again chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Cars in great condition. Friendly and professional service. Reasonable prices.
Hi Janne F,
Thank you for your five-star review.
It is great to hear that you once again chose Green Motion for your rental needs and that you received friendly and professional service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All went extremely smoothly from pick up to drop off. The service was friendly and reassuring. Thank you.
Hi Rebecca P,
Thank you for your five-star review.
We are delighted that you find Green Motion to be excellent.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
A bit of a long waiting queue when picking up, but the staff was nice and the car was in excellent condition
Hi Mihai T,
Thank you for your five-star review.
We are delighted that your rental with Green Motion was all good.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Company didn't offer me the 10% discount code in my first rental, after I booked my first car attempted to subscribe to the newsletter and simply said the email was already registered
HI David,
Thank you for your review.
We truly appreciate you choosing to rent with us on this occasion. If you have encountered an issue with one of our promocodes, we kindly ask that you contact us using the form at www.greenmotion.com/contact-us so that we can assist you.
We hope you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
Good options I hope the same with the service
Todo estuvo perfecto. Tuvimos problema para retirar el auto porque no aceptaban pago contado y el banco no habilitaba la compra, pero sin ser por eso todo estuvo bien.
Hi Antonella,
Thank you for your five-star review.
We truly appreciate you recommending us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Absolutely no issues with Green motion at all, they always deliver for me.
Hi Richard G,
Thank you for your five-star review.
We are delighted that you always find Green Motion to be a winner.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Have always had a very good experience, excellent cars and very efficient, with best prices
Hi Carol G,
Thank you for your five-star review.
It is great to hear that you found our Green Motion team to be very efficient and polite.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Wonderful experience. I decided to book with greenmotion again
Hi Nuhsar E,
Thank you for your five-star review.
It is fantastic to hear that you find Green Motion to be a great company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Victoria,
Thank you for your review.
We are truly sorry to hear that your rental vehicle was not available on time. We kindly ask that you contact us using the form at www.greenmotion.com/contact-us so that we can look into this for you.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.