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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Have always had a very good experience, excellent cars and very efficient, with best prices
Wonderful experience. I decided to book with greenmotion again
Hi Nuhsar E,
Thank you for your five-star review.
It is fantastic to hear that you find Green Motion to be a great company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Really/ helpful staff, great service and good cars. Clean and a good selection of models.
Hi James W,
Thank you for your five-star review.
It is fantastic to hear that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Rachel C,
Thank you for your five-star review.
We are delighted that you always find it to be a pleasure renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Have used Green Motion several times for business and pleasure. Always a first class service and would recommend. Staff at the Birmingham Airport office are a pleasure to deal with.
Hi Stephen H,
Thank you for your five-star review.
We are delighted that you always receive first class service from our Green Motion team and that you recommend us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very bad. Not response from your team. I was debited the full amount. My insurance is still awaiting the accident repair invoice so that I may be reimbursed.
Very very bad experience with this.
Hi Ali,
Thank you for your review.
We are truly sorry to hear that you are waiting for documentation for your insurance claim. We kindly ask that you escalate your case by emailing [email protected] so that we can assist you.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Polite and efficient service. The car was in perfect condition and very clean.
Hi Pierre G,
Thank you for your five-star review.
We are delighted that you received polite and efficient service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Elena I,
Thank you for your five-star review.
It is great to hear that you had a good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Ritiro e riconsegna semplici e veloci. Tutto perfetto, cauzione sbloccata già il giorno stesso della riconsegna
Hi Elisa L,
Thank you for your five-star review.
We are delighted that you had a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Picking up and then dropping off in a different location can often incur considerable added expense but Green Motion were cost effective, efficient and offered a free upgrade… an impressive all-round package
Hi Trevor M,
Thank you for your four-star review.
It is fantastic to hear that you received an impressive all round package from Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Unable to fault this company on service and price. A good experience every time.
Hi Ruth M,
Thank you for your five-star review.
We are thrilled that you would not rent with anyone other than Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Our first car rental was easy breezy. Hoping for that again.
Hi Jeremy S,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
First class in all respects. Clean car, short walk from terminal, very little waiting at check in.
Hi Ian M,
Thank you for your five-star review.
We are delighted that you found Green Motion to be first class.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Tam C,
Thank you for your five-star review.
We are delighted that you had an excellent rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I always end up spending 3-4 times longer at the desk compared with other agencies. But they are also much cheaper generally.
Hi Natalie B,
Thank you for your five-star review.
We are thrilled that you found Green Motion's prices to be great. Thank you for your feedback, we will pass it on to our development team,
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Nice clean reliable car at a reasonable price, easy process collecting and returning the car.
Hi Ian S,
Thank you for your five-star review.
It is great to hear that you found Green Motion to be value for money.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We've rented from Green Motion lots of times, the cars are always in good conditions and we have never had any problems but the office staff are very pushy with the upgrades to reduce the excess.
Hi Emma H,
Thank you for your four-star review.
We are delighted that you have once again chosen Green Motion for your rental needs. Thank you for your feedback, we will pass it on to your development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was fine, the procedure for getting it and dropping it off again, too. The only thing I do not like so much is the attempt of talking me into extras.
Hi Boris K,
Thank you for your four-star review.
We are delighted that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything went quite well, but it seems excessive to me that the deposit paid is held for weeks, without knowing when it will be reimbursed, it makes no sense, I pay instantly, Why don't you do the same? The vehicle is inspected upon delivery?
Best price, new cars, debit card. I always take the max coverage type
Hi Dzmitry D,
Thank you for your five-star review.
We are delighted that you find Green Motion to be the best.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carol G,
Thank you for your five-star review.
It is great to hear that you found our Green Motion team to be very efficient and polite.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.