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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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We were dealt with promptly and politely at the train station where we picked the car up. The car was clean and well equipped. Having hired cars all over the world this was better than most
Professionally dealt with by Ashley as usual. Would highly recommend using green motion at Stansted airport. Easy collection and return of vehicle to depot.
Hi David,
Thank you for your five-star review.
We are delighted that you recommend Green Motion and that you found our team to be professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi,
Thank you for your five-star review.
It is great news that you enjoyed excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Service was fast. The car was neat and perfect for Istanbul driving. Green motion employees are nice. They helped me arrange my complicated stuff on the cart and moved them to the elevator. I will use this company again if I have the opportunity to
Hi Shade B,
Thank you for your five-star review.
We are thrilled that you wish to use Green Motion for your rental needs in the future. It is fantastic to hear that you received good and easy service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Really good price, had the option to pay the deposit with a debit card we were very satisfied with everything. Reccomended
Hi Stefanos,
Thank you for your five-star review.
It is fantastic that you recommend Green Motion and enjoyed a great deal with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I rented a car, & picked up from airport,@ Ankara. Very fast, easy, organized & professional with decent deposit. Car was ready at parking, nice & clean. Good car with everything as requested. On return very easy to drop off & no hassle & refund to my credit card in 2 days.
Thank you for your excellent services, highly recommended!
Hi Mehrmoush,
Thank you for your five-star review.
We are thrilled that you had an easy and good experience with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Alles bestens gelaufen.
Sehr zufrieden.
Dankeschön.
Hi Rafis,
Thank you for your five-star review.
It is great to hear that you are very satisfied with your Green Motion rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything went very smoothly and quickly. The employees were gentle and very very very helpful and attentive! I will chose this company every time when I will have to rent a car. I really recommend!
Hi Ewelina,
Thank you for your five-star review.
We are delighted that you received more than excellent service from your Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Glynn,
Thank you for your five-star review.
It is great news that you were very pleased with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The whole process was pretty simple. We were in and out in 5 minutes for pick up. Checking back in was less than a minute. Car was clean and reliable. The price was reasonable. My only issue was there were too many people trying to get on the shuttles back to the airport, so we ran later than we would have liked. That's not all on them. I suppose we could have dropped the car off earlier, but we didn't plan on having to wait for 3 shuttles before we could get on.
Hi Eric,
Thank you for your four-star review.
We are delighted that you enjoyed your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Would recommend it, good car, affordable price, no surprises
Hi Fabricio,
Thank you for your five-star review.
We are delighted that you recommend Green Motion. It is great that you enjoyed your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I've used Green Motion several times on trips to Athens. I now book directly with them and am very pleased with the level of service.
Hi Linda,
Thank you for your five-star review.
We are delighted that you found our Green Motion services fast and easy to use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Booked and prepaid for vehicle via online broker. On arrival at Glasgow Airport all documents and financials in order but told that I had been denied insurance. Unable to provide a reason, but was after I had declined their 'offer' of an excess reduction premium which amounted to almost the cost of the rental. Cancelled my booking and refused to even provide me a refund saying I had to take it up with broker. Totally unhelpful, unprofessional and rude. I have been renting cars for 30 year without incident. This was an appalling experience: Even refused to give me lift back to airport on shuttle bus as 'it is only for customers'. This outfit is a scam whose business model seems to be to lure customers via advertised low rates then slug you with extra costs at the time of pick up. If you refuse to pay them they simply cancel your booking with no reasonable justification. This is predatory marketing and is in breach of consumer law. I have reported this to the UK authorities. I remain out of pocket over $1400 not including the additional costs I have incurred in securing an alternative hire (no issue with 'insurance').
Avoid this company at all costs. They are unethical and extremely dodgy. Given the catalogue of negative reviews I have subsequently found online about them over the past decade it is astounding that they are still in business.
Hi Stephen,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
DONT RENT FROM THEM
I only gave a star because there is no less -- this company is all about using your moment of weakness to steal your money. My booking was cancelled cause i didnt pickup my car (my flight was delayed). So they forced me to pay extra to get an "upgrade" which was smaller car than the original one booked.
Unprofessional NEVER RENT FROM THEM
Hi Elias,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Very good experience for now, look forward to have a great experience when I use the car
Hi Malcolm,
Thank you for your five-star review.
It is fantastic to hear that you had a very good experience renting from Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Nice booking wizard. I would like to have the option to mark the countries I wish to travel, on top of marking additional driver, and see the full price I am expected to pay. Happy to donate 1 euro.
Hi Gali S,
Thank you for your four-star review.
We are extremely pleased that you found our Green Motion processes easy to use. Thank you for your feedback we will pass it our to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Smooth and easy - Umer at Birmingham International is an asset. He was excellent and pleasant to talk to. Very professional and extremely helpful. Thank you
Hi Jawed,
Thank you for your five-star review.
It is fantastic to hear that your rental was smooth and easy.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I appreciate that all my questions were answered quickly.
Hi Melinda,
Thank you for your four-star review.
We are delighted that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services
This company is sub-par.
They prey on foreign visitors and make a habit of ripping off customers that don't have the time to dispute fraudulent charges.
Hi Alethia,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Quick and Easy. I dont know what to write 50 charta térd about when I've only booked the car. Offers clear, so far so good
Hi Kinga T,
Thank you for your five-star review.
It is great to hear that you had a quick and easy rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julian,
Thank you for your five-star review.
We are delighted that you found Green Motion to be a great car rental company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.