GoToGateReviews 2,842

Absolutely horrible. Can you give zero scores. Beware! We bought a flexible tickets and then needed to change the flight. They said it was only flexible for +- 3 days. It was not written clearly! That is not exactly flexible! Anyways, fine, what is the charge to change one leg of the flight?--- $6000 dollars a person! To rebook the entire flight on our own is only $1200 a person. Please don't use this company. Even to find out the $6k charge took four phone calls, over an hour on the phone each time. IT IS A SCAM! Awful. Shameful, Incompetent. INFURIATING.

Booked a ticket for a couple friend to come and visit. Had to change flight twice due to covid. After second time got offered an open ticket. When tried to use it, i spent 13 weeks calling to try and organise the flight. Always got told " please be patient, one of our tema member will be in contact with you". Never received call. Had to purchase another ticket as new departure date was imminent. Asked for refund, after 15 weeks, i have received 17% ot tot cost.

Called the customer service for support and waited in line for 2 hours. They were not able to help adding a simple cabin bag to the flight (the easiest thing to do). Ended up paying a fee for the abroad call (probably India) and for the not checked in baggage directly at the company service desk in the airport.
Hope someone shut down this scam.

This company is a scam. If something happens and airline cancels flight you will wait for your money refund for months! It's been 4 month and I still did not get it.

Do not use these scumbags... the reference number the give you does not work and they steal your money. I reiterate... avoid like the plague. They hang up.on you when you're looking for clarification about your false reference number.

I scheduled a trip in May to go to Vegas this weekend. Last week, I couldn't recall if I had scheduled a trip because I had no emails and when I logged onto the Allegiant site, only my trip in December was showing (I did NOT make the trip in December through these gate keepers). Funny that. I kept running searches in my inbox for allegiant and nothing showed up... just the trip in December. I found a text from gogatego or whatever they call themselves and got the first trip cancelled. Sounds easy but it wasn't. I had to dig through crap trying to find a confirmation number. GoGator says they can cancel but they refused when I asked. They also said that they saw this flight info on Allegiant's site.
Yeah, well, I have a screen shot that says otherwise. Since I received no emails from them, it was no wonder I couldn't remember if I had booked a trip through them. No matter, I won't be doing the Gate people anymore. Because of my faulty memory, I don't get a refund so I hope the Pearly Gates and Allegiant enjoy the money that should have been reimbursed to me. Lesson learned... GoToThatTheirGate sucks with their communication skills. They should take that money and teach English to their employees.

The absolute worst third-party booking site, ever. Earlier this year, I was notified directly by the airlines that my flight had been cancelled. I had to contact GoToGate myself to clarify/enquire about this. By the time GoToGate offered to process a re-booking for me, there were no other flights available. I ended up having to do the rebooking on my own, paying more than double the initial price of what it would cost had GoToGate promptly assisted me with my rebooking. It's been months to date, and I am still waiting for GoToGate to process the refund for my flight cancellation. Get this, I still have to pay administration/transaction fees for their inefficient, incompetent services. Here's the best part: I was informed that the refund will be credited back to my initial mode of payment. However, the debit card I used for the booking back then has been discontinued. Thus, I felt it necessary to provide GoToGate with my bank account details instead, for them to process my refund as soon as possible. After conversing with GoToGate's customer service staff over email for weeks, they finally addressed the issue and directed me to their hotline service. I just got off a 30min phone call with their customer service staff who repeatedly told me that there's nothing that can be done. Once my refund is ready to be processed, they will have to knowingly credit it to my previous mode of payment (which no longer exists) only for it to bounce back before they contact me once again for my bank account details. Truly a mind-blowing experience. I won't be surprised if my refund takes more than a year to be processed heck I won't be surprised if this turns out to be a huge dragged-out scam and I never see my money again. Save yourself the trouble, stay away from GoToGate.

This company is a complete scam, never use them. I tried to book a ticket for a specific time and after I paid they changed the time of the flight in my confirmation email. This was GoToGate's system's fault and not because of the change in the airline's schedule, as the airline was not listing on its website a flight for the time listed on GoToGate since before I booked through GoToGate. Even after spending hours on the phone and explaining the situation thoroughly GoToGate has denied any responsibility and is not giving me a refund, I am never going to use them again.

A few days ago I had to change my ticket's date. Keeping in mind I had a flexible ticket. Gotogate didn't pick us for two days. No answer. The calls (5 times I called to be exact)would repeatedly hung up. Had to change the date urgently, so I approached the airline and asked to change the ticket's date, they did so. For the change I had to pay a higher price than a regular ticket.
Finally reaching Gotogate and explaining the story, they tell me it's my fault and I had to get a hold on them.
The worst service I've ever got in my life!
Super not recommended! Don't let them take away your money.

Please beware of going through gotogate for your trips. This agency is a scamming agency. 2 weeks before my flight to Thailand, I was informed that one of my flights had been cancelled and that I would have to cancel my entire trip and rebook it. Gotogate informed me that I would be getting a refund for my trip but that I needed to rebook the entire thing because they could not get me on a flight that matched up with the schedule of the rest of my current flights. They informed me that I would receive a refund within 1-3 months. It has now been 5 months and they have not refunded me. I try to call them and get absolutely nowhere. They tell me to 'just wait longer'. The status on my gotogate account shows that it is waiting on one of the airlines to approve the refund. I reached out to that airline and they informed me that is absolutely incorrect. I called United to verify that my flight was actually cancelled that day to see if they should be held responsible for making sure I get the refund and I found out that my flight was not even cancelled and, therefore, I would not be issued a refund. I am out the $1300 that I spent on that flight to Thailand and I had to spend another $1300 for a new flight. Gotogate is a scamming agency. I have reached out to other people who have had very similar experiences. They are taking advantage of as many people as they can and hoping they do not get caught. Please avoid agencies such as gotogate.com and Kiwi.com. My family has now been taken advantage of twice between these two booking agencies.

Refused to make a name correction probably in order to steal the refund. Worst customer service ever. Do not use this website.

I bought a 2 way ticket for my parents and paid 316.58 canadian dollar as a flexible ticket to be able to change the date of return. After 1 month passing me to different people through customer service, they told me I have to pay 700 dollrs more to extend the ticket only for two months.
It is robbery. They are not professional. I do not recommend them at all. Not a good experience.

They sold me a ticket that had an overnight layover in Narita Japan. When i tried to check in at the airport, i was informed that Narita is not allowing overnight layover. I was not allowed on my flight. I used that Gotogate chat function after many attempts to get someone on the phone. I was informed that a refund will take 2 1/2 months to process. I am now down 800.00 dollars and have to purchase a new ticket. I will never ever use this company EVER!

Really wish I had read this page before even attempting to buy flights through them. Would give negative stars if I could. I tried buying flights using affirm for the purchase to pay them off later. I've never had issue with using affirm before. Gotogate did not process the loan until after the date of the flight even though I had called multiple times - kept saying check back later, so naturally I just went to a different site and bought flights directly. I tried to just have them cancel and return funds to affirm bc the flights werent booked before even leaving but kept being told they never received funds, call affirm. Affirm was more helpful but said they did indeed sent the funds and were waiting for gotogate to process the order. (cue being sent back and forth over the phone) Id decided to leave it alone as we were going away and deal with it when I got back. Second day we are away and I get an email saying gotogate has processed my order. When I get back and begin to play phone tag yet again, Affirm says to call gotogate and have them refund their money since we never used the tickets. Gotogate is unable to show any type of proof they never received the money yet affirm has legit proof that the loan went through because money for the tickets were given to gotogate. Gotogate does not want the proof from affirm, all they keep saying is they don't have the money for the tickets so the order was cancelled and money refunded, another person told me there was an authorization issue and payment failed. Basically got 10 different stories and reasons that they "don't have the money." But have proof from affirm that the money was sent and processed by gotogate, yet they don't want to see it nor can they provide any evidence through email showing they never received the money!
Thankfully, affirm is working with me to dispute it and hopefully get their money back so I don't have to pay the $340 for tickets we never used. I WILL NEVER USE THEM EVER AGAIN

I have booked my ticket on 21st September to travel on 23rd September because it was an emergency. While booking there was no issues and I had to pay extra extra and for the seats and also additional services. I am going for a funeral but on 22nd early morning I received an email that the flight got cancelled due to technical issue. When I called customer care almost 5 times and everytime it got disconnected when I was talking to them.
And atlast they said that they cannot help me and it was cancelled due to flight fare hike.
Was it my mistake that the price was not updated while booking. And they said they cannot help me. The person to take authority Can call me back almost after 12hours... even if he tries to book, it cannot be processed on time since it has to go through different team.
What do u expect me to do last min?
I need to be there before tomorrow night.
I dont want a refund. I just need to travel tomorrow.

#Gotogate #Etraveligroup #*******@Mathias_Hedlund

Awful Awful service. Booked a flight from Sydney to London through Gotogate, showed up at the airport only to find out my flight had been changed and moved 24h earlier! So was told I had missed it and had to take another flight. Gotogate approved the change with the airline WITHOUT my knowledge and then didn't tell me about it. On top of that they wouldn't help me get back to London, and when I complained they put me on hold for hours until I hang up, gave me an email address to register my complaint that said I had to fill out a customer form and never provided me with the customer form. Gotogate is useless, and won't lift a finger for you once they have your money

This is the works company I have ever dealt with. I have been trying to correct a spelling error in one of the passengers' names, from "ey" to "ye", and it has been for a week. They charged $66. For this service and nothing yet to show for it. They put just a couple of unfortunate soles that answer to calls and they have no idea to solve the problem, no manager to talk to.
This is insane

Stay away from this company! Worst ever customer service. They took $2400 from me and then cancelled my flight! Beware, and stay far away from them.

I have been waiting till this moment which is 4 months to be refunded my remaining luggage

I have emailed many times called you many time
Its been now 4 months and my luggage refund have not been processed

4 months ago my flight were cancelled and i am still waiting for my luggage refund of 77:98 pound gbp

People DO NoT book anything from gotogate website

You will not see ur money back

The most dishonest website that I ever purchased a ticket from. I got a nonrefundable ticket however i tested + for COVID19 and I could no longer fly due to my terrible conditions. They told me to contact Fiji Airway to cancel my flight and if they accept your refund we will process it for you. They accepted my refund because I show them the proof that I got COVID19, Fiji said I have to go through gotogate since i purchased my ticket from them. Fast forward 6 months later gotogate did not issue my refund. The customer service people are so rude and not helpful I have called them more than 20 times and every time I call i have to explain myself. They lie so much and they will never connect you to a supervisor. MOST TERRIBLE WEBSITE. IM going to sue the $#*! out of them! Based on the customer reviews we should all SUE them for being dishonest to people and holding people's money. RUN FROM THISSSSSSS WEBSITE. DO NOT BUY ANYTHING FROM GOTOGATE.