GoToGateReviews 2,834

It's very cheap price,and genuine, when I booked ticket after I read the reviews, manymore negative comments and 1/5 reviews only I was afraid but God grace last week I went back Riyadh to trivandrum. Overall I'm satisfied

This is the #1 worst company ever! Terrible customer service! How come this company exist on earth? Only dumbs and unprofessional s work at this place (not even worth to call a company). Purchased a flex tkt allowing me for changes and still they want to charge 1k per passenger! The explanation was total non sense. These ppl are terrible! Stay away from GoToGate! Worst experience ever! Juan's explanation made no sense, he was very repetitive, he didn't even believed what hi was saying! Terrible company!

I am writing this review to express my extreme dissatisfaction with the service provided by Gotogate. My recent experience with them was nothing short of a nightmare.
I purchased a ticket through Gotogate, and what followed was a series of miscommunications and errors on their part that left me utterly frustrated. The misinformation they provided about my departure led me to miss my flight. Instead of taking responsibility and assisting me in finding a solution, their agent shifted the blame onto the airline, claiming technical errors on their end.
The agent's response shocked me further when they insisted that I send a compensation request to the airline and handle the situation myself. On top of that, they suggested that I purchase a new ticket on my own. I reluctantly bought a new ticket for $300 and filed a request with the airline, only to receive a written response from the airline stating that the mistake was on Gotogate's end. They pointed out that the agent had given me incorrect information, absolving themselves of any responsibility.
The stress and inconvenience caused by this ordeal were unparalleled. Finding myself stranded at the airport in a city as expensive as Vancouver, without a ticket or accommodation, was a nightmare I hadn't experienced in years. Astonishingly, I was not alone in this predicament; there were at least seven others in a similar situation.
What adds to my frustration is the lack of a timely response from Gotogate. Despite the seriousness of the situation and the numerous attempts to contact them, I am still awaiting a reply.
This is my personal, subjective opinion, but I cannot emphasize enough: I strongly advise against using Gotogate's services. They are not accountable for their employees' mistakes, resort to falsehoods, and shift responsibility onto others. My experience serves as a cautionary tale, and I hope others can learn from it. Avoid Gotogate and choose a more reliable and responsible travel agency for your peace of mind.

I bought my tickets of Turkish airlines through gotogate. Less than in 24 hours I needed to cancel it. They told me Turkish airlines don't have such a cancellation policy. I called to Turkish airlines, they said they do have a free cancellation policy during 24h but they cannot cancel it because I bought it through a third party. I called to gotogate again and they just insist it's on the end of Turkish airlines with their policy. Incredible liars. Will cancel it through my bank. Never ever again I will by from you.

Never use this site. It's 1 star because 0 isn't possible. We booked a flight from Cambodia to Laos and they say the airline canceled the flight. It was not rescheduled. I got no notice from them and found out at the airport. They say they need to ask the airline if I'm welding for a refund for the flight that was canceled! It's been weeks and I still get the run around. While stranded in Cambodia, they offered no support or assistance in getting back. We had to book our own flights that we found ourselves through air asia at the airport. From the reviews I now see online, this is common with gotogate. I figured it was fine since it came up in my search on flyscanner and kiwi.

Refund hasn't been processed for almost…
Refund hasn't been processed for almost a year and they continue to blame it on the airlines. Its their job as an "intermediary" to follow-up.

Sucks to the bone. Don't ever use it.

For reference: LVKW93

Don't do it are the worst company for book a flight and cancel. They are not going to retirn your money

They have a live chat where they lie to you that you can change your reservation. Good luck with that! If you try to call them you will be behind 40 "people" waiting in line to talk to someone. So expect to wait at least an hour. After talking to them 3 times (first two times they hung up on me) they told me they could change my flight time. Great! But i never got a confirmation email. Now its 3 days before my flight and I won't be able to change my flight to a later date and Im out $350

This company is part of Flight Network, Etraveli AB (publ), and eventually Booking.com holdings. It's a shell SCAM company which basically have ZERO interest in customer service. I booked flight and it's STILL PENDING TRANSACTION AFTER 12 HOURS. Hahah what a Joke and a SCAM. Once they confirm close to 24 hours (which By Law I can do without fees with direct flights, but I am sure these guys will be charging some sort of fees) I am going to have to ride this out I guess. Not going to be booking again!

Avoid by all means. If flight works as plan, you got a cheaper price, if something happens to your flight, like the airline cancels it, the Go to gate customer service is non-existent and you will not get any support or your money back. It is a total scam.
Even if paying much more, I will be always booking directly with the airlines, never ever through an agent.
In the post-Corona times, when all flights are uncertain, booking though an agent and Go to gate in particular will bring you no benefit, as travellers have no rights in this case.

SCAM BEWARE! Horrible people and very incompetent. This company should be shut down by the government

I made the flight reservation through Booking.com in March, 2023.
Later, the airline made a change to the flight, so I had to cancel.
The airline processed a refund rather quickly and sent it to Booking.Com's account (MasterCard account ending it 8699).
They also sent out a confirmation for this refund.
However, Booking.com despite receiving the refunds, has refused to reimburse me.
This is despite multiple calls, and at least 11 email correspondence with their third party customer service company, Gotogage.
They are slow in responding, and every time, I have to explain everything from scratch, only for them to restart to default ignorance in their next response.

Whatever you do not purchase a plane ticket from this ticket scalper. I purchased a ticker for my sister almost $7k and had to cancel due to illness. I received a refund, however the company kept $1337 out of the purchase ticket. If it means going by boat or by bus do that as they charge you Premium and in the end you will not get a full refund, very deceitful company, hence the low review from others. Save your money and buy ticker somewhere else.

Our fight was changed without reason. And they just simply said there's nothing they could do, asked if i was okay with the problem. How could I possibly okay with it!

Zero customer service. Any reservation changes takes weeks to complete. No follow up as promised by customer service. Book at your own risk!

We have been waiting for 3 and a half years for our refund. It is THE most frustrating experience ever. They are thieves. The call centre operators promise but deliver nothing. They are a low life, dishonest company.