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GoToGate

3.5

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From the business

Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.


gotogate.com
Founded in 2009
Miami, FL, United States
+198
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GoToGate Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Great service positive results
May 1, 2024

Quick, user friendly and easy to navigate and book online...

Date of experience: April 21, 2024
Germany
2 reviews
0 helpful votes
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Transparent and organised!
April 29, 2024

It's easy to book on lots of sites - but then you find hidden fees, sneaky ways of asking things that cost you more money, etc. On GoToGate it's all totally clear and transparent. I love how they fill in the passengers' names as you type! And that it's very clear you've already paid for baggage! Forget the ones that might be $10 or $20 less...it's worth the extra for this confidence and peace of mind!

Date of experience: April 19, 2024
District of Columbia
1 review
0 helpful votes
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Birthday trip flight
April 28, 2024

First, the site was easy to navigate and the prices were phenomenal. I was able to complete my booking with ease. I have referred my travel companions to the website as well.

Date of experience: April 18, 2024
Australia
1 review
0 helpful votes
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Getting all the way to the end, submitting my payment, and having the flight price increase right then, so I have to accept the higher fare? WTF!? That's the worst. I won't use this site again.

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
France
1 review
0 helpful votes
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The booking app is easier to manage. Still our experience is ongoing. In further booking we will let you know goods and challenges.

We would like to inform you that we are an agent that provide services to customers. While doing so we employ your app. If there is any possibility to work in relation with your company for using your booking app, we would love to be your customers. If there any reduction fee for customers we would love to get the benefits.

Date of experience: April 16, 2024
India
1 review
0 helpful votes
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Flight got canceled in Jan still not received a refund horrible service they keep saying they have done it but refuse to give the transaction details

MLWXO1 this is my booking reference

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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Worst service
April 26, 2024

Not given clear details and very worst experience, they say contact airline and not giving basic option to cancel the reservation with In 24 hours, when I try to chat they even took away the access their chat

Date of experience: April 15, 2024
Mexico
1 review
0 helpful votes
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I spent more money on flight tickets buying at Go to the Gate than directly with the airline. I received a coupon for hotel but I found the better rates in Trivago.com. Only the car rental was better with Go to the Gate.

Date of experience: April 15, 2024
Massachusetts
1 review
0 helpful votes
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Awesome
April 26, 2024

Very easy to navigate the website, each step had an explanation about the process of the booking of my trip. Thank you

Date of experience: April 15, 2024
California
1 review
0 helpful votes
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Everything was super easy except for not being able to choose our seats. Not sure when we'll be able to do that...

Date of experience: April 15, 2024
Illinois
1 review
0 helpful votes
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You guys are my GO TO, no pun intended for buying plane tickets when the Airline's own website is hard to navigate or is simply not working. YOu've always sent me confirmations quickly. I've bought tickets form you while sitting on a bus in the middle of jungle road. It's grea to jsut carry a smartphoe and be able to purchase your tickets anytime, anywhere.

Date of experience: April 14, 2024
Washington
1 review
0 helpful votes
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Booking was easy enough
April 24, 2024

Booking was easy enough - will update after we see what our check in experience is like.

Date of experience: April 14, 2024
Michigan
1 review
0 helpful votes
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Europetrip
April 24, 2024

Didn't know about Goto gate but booking are quick and not too complicated.

Date of experience: April 14, 2024
Florida
1 review
0 helpful votes
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I'm not computer smart,so my first time using the apps was a little confusing I got through it.
When I got to the counter,the attendants act like they didn't want to help and when they did it seemed like they had attitudes.

Date of experience: April 12, 2024
California
1 review
0 helpful votes
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Traveler
April 21, 2024

While booking for couple of my friend, suddenly the price increased and cant accept the new price.
Let me know the price comes back so we can travel with the same price. I paid $111.00. Please let me know.
John

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2024
Costa Rica
1 review
0 helpful votes
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YO SIEMPRE HE COMPRADO BOLETOS AEREOS CON KAYAK.COM Y NOS REDIRIJE A DIFERENTES PLATAFORMAS Y EL CARGO NUNCA HA SIDO TAN EXCESIVO COMO ESTA VEZ CON USTEDES... CONSIDERO MUY ALTO EL PRECIO POR SU SERVICIO... ME GUSTARIA ME DIERAN UNA EXPLICACION Y OJALA ME DEVOLVIERAN ALGO DEL DINERO PAGADO. GRACIAS DE ANTEMANO

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2024
Florida
1 review
0 helpful votes
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Very good thank you for everything, is my first time

Date of experience: April 10, 2024
Virginia
1 review
0 helpful votes
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Booking experience
April 20, 2024

Excellent! The booking process was clear and easy to complete to follow. Thank you!

Date of experience: April 10, 2024
New York
1 review
0 helpful votes
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When I choose the first flight options, it told me that something went wrong. If those flights (options) are not available, I should not be able to choose them at all. Thank you!

Date of experience: April 10, 2024
Kenya
1 review
0 helpful votes
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My flights are incorrect now your company tells me i must contact the airline but your company was quick to take my money off my card bad service that i will make it known on social media

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2024