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GoToGate

3.6

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From the business

Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.


gotogate.com
Founded in 2009
Miami, FL, United States
+197
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GoToGate Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

China
1 review
0 helpful votes
Follow CHEONG W.
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Convenient and price is good, very ecnomical. Will likely purchase airticket from here in the future.

Date of experience: May 24, 2025
New Jersey
1 review
0 helpful votes
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Plenty of options to choose from and the price is very reasonable. No hidden fees as well as the website is easy to navigate.

Date of experience: May 23, 2025
Turkiye
1 review
0 helpful votes
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Almost stratified
June 1, 2025

After finishing my booking, I received an error to refresh the page suddenly the price increased.
I was happy with your good offer, but I was disappointed at the end.
Anyway, thank you

Date of experience: May 22, 2025
Florida
1 review
0 helpful votes
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The best site for buy ticket
June 1, 2025

The best site for buy ticket. Very cheap, good services, thanks Gotogate

Date of experience: May 21, 2025
Florida
1 review
0 helpful votes
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Took very long
June 1, 2025

Took very long. Timed me out twice! Prices went up while I was paying and changed!

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2025
Georgia
1 review
0 helpful votes
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Good price and easy to use, will recommend to family and friends, will choose it in next travel

Date of experience: May 21, 2025
New York
1 review
0 helpful votes
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They really nickel and dime you and then bump up the fare at the last minute by $112... weird.

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2025
Florida
1 review
0 helpful votes
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Super easy and simple
It's a great way to buy tickets
I like to use this website for all my trips and for my family as well

Date of experience: May 19, 2025
AE
1 review
0 helpful votes
Follow SATHYAMOORTHY H.
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Website booking was very quick and communication email was very clear too.

Date of experience: May 19, 2025
Georgia
1 review
0 helpful votes
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Booked flights
May 28, 2025

Found just what I was looking for and took a chance because the round trip price ATL-NYC was excellent. Skipped all the fees/add-ons (there were a lot!). The process was easy, got a confirmation email right away, and added the flights to my Frontier app. Very pleased.

Date of experience: May 17, 2025
Italy
1 review
0 helpful votes
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Great service, excellent portal usability, fast and effective

Date of experience: May 18, 2025
California
1 review
0 helpful votes
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I had a good price, but as soon as I put in my credit card data, it went up by over $700! Felt like a bait and switch. Could have just booked through airlines for cheaper. I was worried your sight might have been a con.

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2025
Saudi Arabia
1 review
0 helpful votes
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You are greedy
May 27, 2025

This airline seems to focus more on maximizing profits than providing a positive experience for its customers. Many passengers feel that their needs and concerns are not adequately addressed, leading to frustration and dissatisfaction."

Date of experience: May 17, 2025
Israel
1 review
0 helpful votes
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Go to Gate is very easy to navigate when choosing a flight especially multi flights.

Date of experience: May 16, 2025
South Africa
2 reviews
0 helpful votes
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Seat booking con
May 26, 2025

Having gone through the rigmarole of sorting flight options and fair deals then being presented with $22 fee to choose a seat it is a con. This added 17% to the original quote. Seat booking for two people with two flights each leg and return flights is essential and gotogate knows that. It added $176, no small sum.

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2025
California
1 review
0 helpful votes
Follow Giles C.
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What a pain wading through the extras - also do you think you could provide an itinerary for all of my flights not just some? Cheap is as Cheap gets I guess

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2025
New York
1 review
0 helpful votes
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Good site except that the seat maps do not accurately depict the seat layout

Date of experience: May 15, 2025
Washington
1 review
0 helpful votes
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Very onerous procedures
May 25, 2025

Very onerous procedures. Not customer friendly. Frustrating.

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2025
Texas
1 review
0 helpful votes
Follow Nghiadinh R.
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Very easy and professional
The fly I book is cheap one and they include 2 baggage 1 carry per passengers.Thanks

Date of experience: May 14, 2025
Iceland
1 review
0 helpful votes
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I need to try 4 times to buy ticket and the price fare got up everytime!

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2025