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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Food was delivered on time as promised and delicious. The quiche was in perfect shape.
Love the selection of iconic foods across the country!
Was able to get a fancy dessert birthday present to my aunt quickly!
Easy to ordered, delivered on time. Enjoyed every bit of it!
The ordering was easy, and there was a very wide variety of foods to choose from.
Delivered on time and well packaged. Very delicious.
The food arrived with sufficient ice packs to preserve it. Food was fresh.
Lobster was fresh and delicious. It was delivered during a heat wave of over 100° and left outside for several hours, but ice packs kept it cold enough. My email questions to Hancock were answered quickly with great customer service.
Easy to order, order was delivered on the date as promised and I was able to track delivery
Everything was nicely packaged and delivered in a timely fashion.
The product was pretty good considering the distance it travelled.
Arrived on time! Lobster meat couldn't have been fresher! We miss New England and this certainly was a wonderful treat!
Ordering and delivery made in 48 hours, excellent service and food.
Straight to the point service and delivery. As an added bonus, I found a $20 off coupon code.
Arrived on time, food was kept frozen and was amazing
Delivered on time! The cake was moist and beautiful. Very well presented!
The 4 pizzas arrived frozen and packaged great. Haven't had pizza yet-but can't wait. Arrived when it was supposed to.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

