GoldbellyReviews 25,789

I have ordered twice in the last month and have had perfect results. The first was a birthday gift of cake from Dockside Bakery, the second pizzas from Imo's in St. Louis. Both were gifts, and the recipients commented on the fine packaging and the product received. Of course, Goldbely has no control over the food nor the packaging, but as go-between, they have chosen companies that offer quality products and pack them well. Goldbely does a fine job of customer service, letting you know when the order is confirmed, shipped, and provides a tracking number. I had to contact their support team, and I got a near immediate, cordial response. I will certainly use Goldbelly again when planning unique gifts!

I have bought several things from goldbely. Some I liked and some I didn't. But in each case I got exactly what I ordered. The Kentucky Bourbon Barrel cake was good but nothing special. Sarge's monster sandwich kit is supposed to be 10 to 12 inches tall. Mine was 8 and 4 inches of that was the bread. I couldn't even make anything like the photo if I folded it up a bunch of times and only put it in the first inch of bread. The Stella's spicy cheese rolls were okay, but there was next to no cheese in them. The Jack's Stack Poor Russ kit was very tasty. But any problems have just been with not caring for what I ordered, not that I received anything incorrect. And that can happen at any restaurant. The packages arrive on time and in good condition. I have had zero problems with the goldbely portion of the experience. And I go to the website of the company just to make sure it's a good deal, and the regular goldbely price is usually basically the same, though a few have been cheaper on the website, but I buy stuff when it's on special which makes it less than ordering directly from the companies that have that option. I'm satisfied. It would be nice, however, if they had a space for reviews on their site. So you would know don't order the Sarge's for 100$ because you will have a giant loaf of rye with tiny meats in it, though it does taste good. Or don't order Stella's there is no cheese in the cheese bread. Or hell yeah get the lobster rolls. Etc.

Edit: They do now have reviews, but I see no way to actually post a review so it seems they take the good blurbs from the emails they send out to rate your experience and post those. So not really reviews since you don't get to see any negative responses. I guess then I would be wary of places with no reviews. Maybe they are new. But maybe no one had anything good to say about them.

I ordered pizzas for a Christmas party. I ordered them a month ahead of time. FIrst, they were sent to a wrong address, in another state. OK. I still had over a week until my party. I emailed Goldbely. They said they'd have them to me in time.

From then on, I couldn't contact them again. They wouldn't return my calls or answer my emails. Finally, the day I was supposed to get the pizzas, I got another number. A rep actually answered, but his story was highly unlikely. He said, "Oh. We just heard an hour ago that Geno's East can't fill your order." What a coincidence - when I finally talked to someone, it was just an hour after they had an answer...

This site is an absolute scam. Don't count on getting what you ordered. Now, I'm waiting to see if the promised refund actually happens. I'm doubting it.

Ordered a gift for a friend that just came out of the hospital. Selected the specific order date from their calendar, and paid an extra $25 to have it overnighted. A total of $60 for a few cake pops... I needed it to arrive on time so I was ok with it. Well surprise surprise, the Goldbely calendar doesn't account for holidays... yes in 2015 their calendar shows incorrect delivery dates.

I contacted their support and got nothing. They apologized for the "mis-understanding". I explained there was no mis-understanding... their website showed me the wrong date and now a gift I needed to be delivered on a specific date won't be. For the prices they charge, they should have offered something for messing up something so basic. Canceled my account... they could care less.

I read these reviews before placing my order but I really wanted to try a Whisky Cake from a baker in Brooklyn (I'm obsessed with booze cakes) so I chanced it during a sale they offered a few weeks ago. My order arrived the day I requested it and with no issues. The best part was that IT WAS THE BEST WHISKY CAKE I HAVE EVER HAD. I'm so glad I didn't take these reviews too seriously because I had quite the opposite experience. I would have missed out on what is now my favorite cake. I now look forward to trying other stuff in the near future!

I'm torn on this site. The food is overpriced and the shipping is unreliable but the customer service is decent. I ordered babka for my family. I checked on the date it was scheduled to be shipped - it did. I checked the next day, still hadn't shipped. I contacted Goldbely. Suddenly it magically shipped within an hour of my email. The bread would now ship over the weekend though, so instead of arriving to its destination within 48 hours of shipment, it would be 5 days after shipping that it'd arrive. It ended up arriving dry and stale. Yuck. But Goldbely was apologetic, claiming it was the vendor's fault, not theirs and that they'd happily credit my account an equivalent credit.

So a week later I decided to use the credit. My birthday was coming up and I ordered crab legs for myself. Again, I checked on the day they were to ship - they hadn't. I checked the next day - still hadn't shipped. I contacted customer service and they replied, oh sorry, the company ran out. They can send them next week. I'm very disappointe that I was not notified of thisprior to ME contacting THEM. My birthday happens to fall on New Year's Day so I was planning on having a special dinner with the crab. Also, it's about 36 hours away and I have no backup plan now. Forget it, just cancel the order and refund my money I said. I doubt I'll get a refund. I'll probably end up with another damn account credit but at this point I don't want to deal with them again and suffer further disappointment. Also, I realize things can be the fault of the vendor, but Goldbely chooses which vendors to deal with and needs to hold some accountability. Anyway, I suppose it's kinks to be worked out with a new business, but I don't plan on doing business with them again.

I have ordered twice from this site. The first time, the cake arrived melted from the heat. They offered a $5 credit that couldn't be used with any specials. For some crazy reason, I decided to try it again and ordered pizza. When I placed the order, it didn't indicate there was an additional shipping charge despite my entering my shipping address -- it indicated "free shipping." I received an email the next day to say that shipping was an additional $30. I didn't authorize it, yet they shipped it anyway without my consent. And now this unauthorized order is a day late, probably spoiled. Never again.

This site totally let me down. I went back and forth with David about shipping options and when my cupcakes would arrive (as a gift for someone). I really didn't want to pay $10 a cupcake and he said not to worry... place the order and then he will select 2 day shipping and I will get a partial refund. That was on a Friday. Monday I wanted to check about the refund and was told oh sorry they don't offer 2 day shipping... but great news the order is being shipped today (Monday). Monday afternoon I asked where my tracking number was and no response. Tuesday morning I was told oh sorry it actually shipped today. So an order that was place Friday wasn't shipped until Tuesday and to make up for it they sent me a $10 gift card for my next order... This site sucks and so does their customer service.