GoldbellyReviews 25,789

I ordered soup from Jerry's seafood in Maryland. Received it and all ice packs were thawed. Temperature of soup was Not cool. No dry ice in packing. Immediately put in refrigerator. Put in pan on stove as directed. Ingredients separated and would not meld. Very disappointing. Second order and second time thoroughly bummed. Doubt I'll order through them again. Tried to review on their site and there was no option. I sure saw a lot of rave reviews somehow though.

When I visited Paris I fell in love with the Laduree macarons (& everything else they sold).
I dreamed about them longingly,
So I was beyond thrilled when I found out I could order them from Goldbelly.
Imagine my dismay when they arrived & tasted awful. Nothing like the fresh ones I'd had before.
I threw them in the garbage & wrote to Goldbelly to tell them about how awful they were.
They responded by asking for photos (they'd looked normal or I wouldn't have tasted them). I was not going to paw through the garbage in freezing temperatures to photograph them.
They also offered me $15 off my next order.
Why in the world would I order anything from them again?

I ordered a mincemeat pie from Golbelly and was concerned about when it would arrive, as I needed it for a party I was having on December 2,2018. I contacted the company and was told that I could pick the delivery date, which I did (November 30). The 30th came and went with no pie and so did December 1. So I googled 'Track my order' and to my horror I discovered that for a delivery date of November 30, the shipping date listed was DECEMBER 4! Apparently the staff at Goldbelly do not know that December comes AFTER November!

Ordered birthday gift for out of state relative. Order never shipped, tracking was not updated and I was not notified (e-mail or otherwise) of the delay. Finally received response from customer service. The only suggestion was to either cancel or re-order for delivery the following week. Had I been aware my order never left the building, I would have made other gift arrangements. No concern or compassion shown by Goldbely staff. The offer of a $15 coupon to be used by Jan. 31st was declined by me. I don't plan on ordering from them again

Ordered ricotta cheesecake ($160 bucks worth) for Thanksgiving... ordered well within the guidelines... the product was a no show for Thanksgiving... the cheesecake turned to saw dust as it sat for two days in some FedEx facility without refrigeration... it arrived late Friday, two days late and left out in the rain... customer care was missing in action and frankly incompetent... this is a VC backed company... note to BOD: Mark it zero.

Their products look interesting and Danny Meyer invested a small fortune in them. I hope he can afford the loss. These people are clueless about the items they're getting from other suppliers, way over-priced and their customer service is non-existent. I received sloppily decorated Halloween Oreos and Halloween Cookie Do with incomplete baking instructions and no labeling of flavors on the containers. These two items cost me 110 dollars, and that was after applying a 15 dollar discount. I don't wonder that there is no place for product review on their site. They are pretentious as well.

I ordered Ginos East Chicago style pizza from Goldbely for a pizza party 2 weeks in advance of said party.
When the pizzas did not come 4 days before the party(and a week after they promised me delivery) I called and was told they would be delivered the next day
When they did not show up I called they next day and was told they would be delivered the following day.
They never showed up and I had to order Pizza Hut for my party
When I called after the weekend they told me they were never shipped! WOW
They offered to wave the delivery charge HORRIBLE service and NO customer service what so ever
I can never use them again!
Hey should be closed down
I hope their vendors become aware of this as I feel it hurts their business also

I was unaware of the policy surrounding refunds and/or exchanges and that Goldbely decides on a 'case by case basis' in the handling of orders that arrive damaged or not still cold. My most recent order arrived in poor shape due to the dry ice escaping from the unsealed plastic bags. I ordered seafood and dairy so I was not going to take a chance and serve the items delivered. I contacted Goldbely in short order and was surprised to find that even though orders are done on a 24/7 basis, their customer care department is only available Monday thru Friday from 10 a.m. to 7 p.m. Once Goldbely reached out three days later, I was given a satisfactory resolution in that they would resend another order of the ruined products that I received. However, going forward I will be more cautious in what I order for fear that I may be stuck with spoiled products and not given a remedy.